You pay somewhat cheap for the area, but it is what you pay for. There are several floors where the residents are loud and messy. Trash sometimes is stacked outside the chutes and those floors are smelly. Trash is left in the elevators on occasion and there are a lot of signs of wear and tear. Some areas smell like weed and there are odd stains and puddles from negligent tenants. There's a gated garage, but the garage doors are open half the time so people can just drive in whenever. There were occasions of theft reported in those "secure" garages.
Packages are a bit of a roll of the dice. Sometimes they're left in the mailroom. Sometimes they're left by your front door. There have been times when it has been left out in a different apartment complex next door. They share an address with the row of shops downstairs so uber drivers and doordash drivers never know where you are.
My biggest gripe is this: I had a loud and exhausting neighbor downstairs. They were loud and playing music that I could feel through the floors. This would continue on weeknights well into 2:00 AM. I would complain and try to resolve this to the neighbors. When they did not stop, I figured that the apartment complex would help me right? They talked to them, but it would continue. After months and months of this occurring, I went to the complex several times, but it didn't really help. I was just told "ah we can't do anything or evict them, so you just have to call the police for noise complains. Then we can document it". But how many times would I have to call the police? How many times would I have to go to the front office? Turns out it is a lot of times. So don't expect the complex to really honor quiet hours or help at all. It only ever really ended when they moved out eventually after years of me dealing with this. This is not the only neighbor. Above me, lots of running. Next to me, also music playing. The walls are thin and the quality of the tenant here is...subpar. I had exhaustion some nights a month from this and I was starting to get sleepy when I drove. This started to affect my physical health and my work. When brought up it was always the same answer "we'll talk to them". Didn't help.
When I moved out, I told the office I would be leaving around 4:45. They assured me they would be here until 5:00 when they close. Lo and behold when I came at 4:30, they had already left for today. I had to slip the keys under the door, feeling weird about it. They never even emailed me saying "oh we got the keys". This is not the first time it happened and the office can be pretty spotty on their actual physical time in the office. You have to take time out of your busy day to play tag and catch them. Fairly unprofessional. One time, when my water wasn't working, I called the emergency line for help from the maintenance team. Nobody came. In the end, it came back on after a few hours but the emergency line is clearly a feel good box to reassure you they have your back, but they clearly don't look at.
Furthermore, when I moved out, despite there not being signs and the fact that everyone throws furniture trash in the downstairs trash room, I did so when I left. Before this building was bought out by a separate leasing company, we had been doing so for years. However, they somehow "caught me" and charged me $250 dollars; saying they "added it to the lease when they bought the building". Also, despite my lease ending on the 28th, they charged me 3 extra days rent for the full month, so their accounting and ledgers are a mess.
Overall the management of this apartment is sloppy. The ledgers are sloppy, and when you really need them for emergencies or noisy neighbors, they are not there for you. There is an air of unprofessionalism and a "you're on your own" vibe.
Not all is bad though. Regular maintenance requests are extremely fast and usually get fixed in a day or two. The maintenance guys are nice and know what they're doing. Heating is really good in this place and you rarely have to turn on the heat in the winter as the insulation is so good. It's a good neighborhood and it's convenient in the area. I just wish I had a more dependable management team. read more