If I could give them LESS than one star I would. We built a new home and they installed our…read morefireplace. We moved in June 2022. The first time we test ran it in November, it ran. The second time we ran it something was wrong and it screeched horribly (possibly a fan) and we shut it off immediately and called Congo. They came out 2 weeks later and fixed it. Then they charged us $175 for a service call "because service calls aren't warrranty work." Uh, you installed it poorly and YOU had to come out and fix your mistake. Kicker - when William the service manager called me to see "how happy I was" with the service, I told him I wasn't happy about the $175 fee. He talked over me "have a nice day" and hung up on me. SO RUDE. I will never do business with them again.

I bought a very expensive set of gas logs and right out of the gate, it wouldn't stay lit. So I…read morecalled and they scheduled a service call. They had to replace the pilot assembly. Even though it was under warranty, and they didn't tell me up front there would be a charge - the service guy came with an invoice and charged me $160 for the service call. It was $100 part, so they covered their parts and labor - and I'm out $960 for a set of gas logs!! They don't stand behind their expensive products very well.

Two years ago, I rated them 4, but not this time…read more First and foremost, what they sell is absolute junk. In my earlier review I noted having my warranty furniture replaced. Make sure you get the warranty, because you are going to need it. My first piece I bought from them was a 3500 power sectional. I replaced it under warranty because the motors went out. It took over a year to get the issue resolved. I finally had to get it replaced completely. I replaced it with another piece, a $2,000 power sofa. The sofa motors have stopped working. I purchased a protection plan, and all I need is the invoice number from my purchase. Unfortunately those documents were destroyed. Now, this brings me to Debra. Debra thinks this is all hilarious. Debra thinks that she should laugh in the customer's face. Debra thinks it's funny to humiliate someone. Debra thinks trauma is hilarious. Not that is any concern of Debra's, but the documents of mine were destroyed when my mother's home was destroyed in a fire. Debra thinks homeowners should cover furniture that wasn't affected. Debra thinks insurance fraud is funny, too. Debra cares about her sales. Debra was also rude in person to my partner and me two years ago. Debra was the reason I didn't give them five in the first place. It appears you shouldn't expect much more out of Debra. Regardless, I was told by the district manager and Billy, you'll get to know Billy, with promises upon promises upon promises and no action from American freight Corporate. American Freight Corporate has taken absolutely no action in helping me. Don't think you're going to contact them either. Contacting them as an endless loop. They don't care about the customer. They can't help you, and they damned sure won't try - especially that "lovely" Debra (I won't be nasty like Debra - Debra knows how I feel, but I think Corporate needs to know, too). I hope the district manager is reading this one for sure. Got to give it to Billy... he would help if he could. But Debra is a horrible, terrible, nasty person and should be fired immediately.

Every thing except Jeff and Matt, come on we stood in line for about five minutes while a worker…read morecalled on the intercom and walkie talkies and NO ONE came, looking at you Matt and Jeff. Thank you so much karma ( the person who was manning the cashier BY THEM SELVES). But all to say shout out to karma.

All kinds of discounted products! It's fun just looking. I bought a cordless vacuum & some vinyl…read moreflooring tiles.

Love the staff at White's Furniture in Benton. The quality of the furniture in their location is…read moremade in the USA and is superior to any we have seen. The knowledge the team holds was well above average. They have earned our business from now on.

Great selection! Quality furniture! Very friendly! Family owned, so they strive to make you happy…read more I'm so glad I found this place!

The sales staff was wonderful. They were really helpful and seem the have extensive knowledge of…read morethe products that they sale. Plus, their delivery guys were really nice. They went above & beyond to make sure I was satisfied. Clearly the best customer service I have experienced in a while. LOVE YOU GUYS!! .

From the owner: Your Great Outdoor Store - Affordable Luxuryread more

Always friendly, always a full order, always quality material, fast service, and great prices! Very…read moreknowledgeable! When it comes to my landscaping projects Matthew and his team are my "go-to" professionals. Sand, gravel, top soil, mulch, flagstone, fieldstone, and landscaping blocks are just some of my purchases.

I go here for topsoil and mulch. It is a good local business. I have purchased gravel here also,…read morebut just a small amount. The guy that loads the material is friendly and fills the scoops full before dumping on my trailer. The prices are good and so is the quality.

Amazing customer service. The watched the owner gracefully assist five customers at once including…read moremyself and not once did I feel ignored, or even rushed. The prices are ridiculous - in a good way. I fell in love with a sectional and ottoman that I fully expected to AT LEAST be about $800. It was only $399 for all 3 pieces! I thought about it and decided I couldn't pass up that deal, especially with there only being 2 like it remaining in stock. As I was checking out, another couple came in and it took them 5 minutes to decide they wanted to purchase one also - the last one in stock! I mean you can't beat that price. What a deal! I'll definitely be back for my future furniture needs.

The customer service and selection is second to none. I highly suggest shopping for your furniture…read morehere. I filled my entire home for dirt cheap!

The staff were really friendly. Jay, the sales lady, was a HUGE help and made it less stressful for…read moreme and explained everything to me. I definitely will be getting more furniture from here in the near future.

This place is fun to walk around. There are plants, trees, some succulents I think, a few herbs,…read morethough not as many as I'd like; very few seeds and bulbs, and some rotting vegetables (well it's true) in the fridge with cheese, ice cream and other random fun stuff. They have jars of jam and salsa now too, and tilapia fry, and you can buy rock and gravel and dirt. The staff are super hardworking & whatever they're making, probably deserve a raise. A lot of the plants, maybe most actually, aren't priced; what is, has increased in price since we last came in. : ( Well, someone has to pay for those raises. : ) I wish their houseplant and tree selection was more inspired, but it seems right now they're more focused on the hydroponic lettuce side of things. They could sell more yard decorations, or pots and garden tools, as there's a huge unused indoor space, but maybe that's in the works. Tip: don't go on a very rainy day. They get flooded and you have to run to higher ground to save yourself. Tee hee. : ) Having said that, it is quite beautiful to visit on a slightly rainy day.

Very helpful, very nice staff! We've gone into the wine making endeavor and they've been very…read morehelpful. Supplies do not stay on their shelves but they always try to accommodate!

Pros: 1. Overall, this is a great place to shop. It is a little expensive but a good shopping…read moreplace. 2. It is clean. A little cluttered but always clean. 3. They have the cutest baby chickens every year. 4. You can bring your dog in here. or your horse. or your chicken. or whatever. I have brought my baby goats in Tractor Supply (in Little Rock) and no one cares. I bring my dog in here. He's a bloodhound mix. People say he's as big as a horse but he got shown up when a lady brought her horse in here. No lies. I don't do drugs. Nor do I drink. A lady walked an actual horse in Tractor Supply in Benton. I've seen them tied up or walked up outside but never in the store until this time. I don't mean My Little Pony either. This horse was full size....and she walked it right in the store. The best part of it was no one seemed to care. Cons: 1. Lately, their animal feed has gone up. Their excuse is covid but somehow Walmart has managed to make their prices for animal feed go up only around 30 cents per bag instead of $3 per bag like Tractor Supply has done. Cracked corn used to be under $9 per bag. Now, it's $11.99 per bag. It's 50 lbs. Walmart has the same cracked corn in 40 lbs. for $7.38 per bag. It has only gone up 30 cents per bag since covid hit at Walmart and there is something wrong with cracked corn going up $3 per bag at Tractor Supply. Even the laying pellets have gone up $1 per bag while Walmart has them at the same price as before covid. Therefore, I do not buy anything but chick starter, dog food, and cat food here anymore. 2. Before coranavirus, I was here weekly most of the time. Because of coronavirus and the fact that I don't want it, I've been using the curb side pick up (which is way faster than Walmart). I've used it multiple times. Each time I call and give my name and order number if asked. The last time that I called, I told the person on the phone my name. He couldn't find it so I told him that I had all the bags of concrete and one bag of feed. A different person--the manager--delivers my order to my car. He's the fluffy bald guy. He makes me dig out my driver's license. I told him that I've never had to do this. He told me that it was good to hear that and he would make sure to coach his employees. . If I drive up, call you, and give you my name, order number, and what's in my order plus I have it pulled up on my phone to show you, there's a 99.999999999999% chance that I'm picking up my own order. It would be more believable for someone to drive up with a stolen driver's license than it would be for someone to be in the parking lot and call and know the order number, name, and everything in the order plus have the order pulled up on their phone to show you. Walmart never does this to me. They see my phone with my order number and they know it's me. Never do I dig forever for my driver's license at Walmart and get exposed to covid at the window. I don't even show it. This guy needs to lighten up because his employees are way nicer than him and he's making this way harder than it should be. 3. The store has a new manager. The short fluffy bald guy is gone. He was a great manager despite what I wrote above about him. He kept it clean. It was organized. He would mark the open bags of food down to $5 per bag which was a good deal. The new manager (a short dark haired younger lady) was working when I found some open bags of feed. I asked her how much they were. She said full price. I told her they were open with feed missing. She said she would sell them to me discounted this time only because this store is losing too much money on busted bags of feed. Every other time that I have gone in there since then, the open bags are sitting next to the regular feed. I asked how much they were and I was told regular price. They are all taped up. If it's the last bag of cracked corn and I need it and half the bag is missing, I shouldn't have to pay full price for it. I refused to buy it and went to Farmer's instead. I noticed a few weeks later no one else was buying the open bags for full price either because they began marking them down to 10% off and 20% off. That's a great idea except half the bag might be missing. Why should I pay 90% of the price for 50% of the bag. This lady really needs to get it together. The old manager who was the heavyset bald guy had the right idea.

I own a business that requires needing to purchase Andis blades 10 and 7, also Wahl 5-in-1 blade…read more they only keep one in stock then take almost a month to replenish stock. This store is closest to me than your big chain stores, Petco and Petsmart. I have tried calling the store for 2 days to ask if they have the items in stock, which always show in stock, then arrive at store, and none are available or in stock. Back to calling numerous times the last 2 days and say for almost 7-10 minutes just to see if they will answer. I have yet to speak to a store employee!!! this store has gone downhill the last few years!! we spend a LOT of money on feed, supplies, and our personal dog food, and items for our trailers and miscellaneous items. I have currently switched over to Farmers Association because they can keep their inventory in stock and answer the phone!!! I never go thru that checkout line, it's usually backed up 4-5 people deep! if you need hay, good luck! They call an employee that is supposed to meet you outside and wait and have to walk back in and spend almost 30-40 minutes for a simple pick up. I've had to walk to the back and swing the swinging door open to see 2 employees just screwing around when I can't find a single back of sweet feed, and see an entire pallet not put on the floor! I had to ask to have them please give me 2 bags from the pallet. Tractor Supply in Benton...time to step up!! I've seen so many different managers, rotating staff. FIX Your Problems in this store!!