The Best Part of This Experience? Buying the Couch. After That, It Was a Disaster. Our experience with this company has been nothing short of frustrating and disappointing. When purchasing our couch, we made it explicitly clear to the salesperson, Corey, that we needed it before the Super Bowl. He assured us it would be delivered the Friday before, so we were excited and confident in our purchase. However, the night before delivery, the driver called and mentioned that something seemed wrong with the order--he had never seen two left-facing pieces for a sectional. Upon reviewing our invoice, we realized that Corey had indeed ordered two left-facing sections. We immediately called him to rectify the mistake, and after contacting his team, he offered us two options: 1. Wait until Tuesday for the correct piece to arrive (after the Super Bowl, which defeats the purpose of our purchase timeline). 2. Pay out of pocket for a third-party delivery service because the company does not deliver on weekends. Why should we have to pay extra to correct their mistake when we had already paid a $250 delivery fee? After further discussion, the store manager, Roy, offered yet another "solution"--we could pick up the correct piece ourselves from their warehouse in Edison, NJ. So, after already paying for delivery, we were now expected to cover tolls, gas, rental and, most importantly, waste our time to fix their error. Reluctantly, and out of sheer frustration, we agreed to pick up the piece. Roy offered a mere $150 refund for the massive inconvenience, which felt like an insult given the situation. On Saturday, we drove over an hour to the warehouse. When we arrived, we partially opened the box to confirm the piece was correct--and, of course, it was the WRONG PIECE AGAIN. Absolutely infuriating. The warehouse employee, who was simply following the SKU numbers provided by the store, was not to blame--this was once again a mistake caused by Corey and Roy. After another round of phone calls and an hour of waiting at the warehouse, they finally managed to correct their error. We were told to return in 15 minutes to pick up the correct piece, adding even more wasted time to an already exhausting process. In total, we spent four hours dealing with this mess, on top of the additional expenses and hassle of retrieving the item ourselves--despite having paid for "white glove" delivery service. The entire experience was an absolute nightmare. For a $2,500 purchase, we expected professionalism and efficiency, but instead, we were met with incompetence and disregard for customer satisfaction. This was by far the worst furniture-buying experience we've ever had. Buyer beware! read more

I have a real nice leather recliner rocker that we brought from Ashley ,my wife got it for me , it is very comfortable .you sit down in this recliner after a long day at work and you will automatically fall to sleep .the feeling of this recliner is amazing ,for watching tv ,sleeping or even gaming in this bad boy.I haven't had it for a year and iam enjoying it to the fullest. The price wasn't bad either. We had it delivered along with some other stuff from Ashley they brought everything in and set it up. My wife and another family member said the sales person was very friendly and help them make a good decision. I'm glad they made the choice they did to get me this particular recliner. So on that note I would definitely go back in the future. Shout out to the staff over at Ashley home store over in green arches. read more

Ashley HomeStore - Furniture Stores Near Me - Valley Stream, New York

Needed a living room set for the longest while. Wait times were sometimes 6 months out. Stopped by this store and was greeted by Corey. He let us walk around without being intrusive. When my wife saw this lovely set, she inquired about it. Corey assured us it was in stock. Made some recommendations. Was very knowledgeable about the set and guaranteed delivery in a couple of days. It arrived on time and looks quite lovely in my living room. Wonderful experience at Ashley. read more

Ashley HomeStore - Furniture Stores Near Me - Valley Stream, New York

Purchased furniture and platinum warranty, was told everything was covered. They lied, the warranty company lied as well. I would never recommend them to anyone. The worst experience buying furniture in my life. They are thieves and liars. ASHLEY FURNITURE VALLEY STREAM..LIARS AND THIEVES. If. I could give them 000 stars I would. I can't believe this is happening and I'm appalled by this. They are not trustworthy people. I don't even know how they stay in business. When I sent the pics to the warranty company the story changed to material isn't covered from parting. 1st it was seams aren't covered. I explained it wasn't the seam, oh how the warranty changed in a blink of an eye. read more

See all

Delivery did not set up my couch. They said there was not enough space but there was. Additionally, they said they could not come back for 3 days even though it was 3pm and their team was a few towns over. The customer service representative and the store manager not only refused to refund my assembly fee but the customer service rep lied to me saying someone came back the next day to fix it and then hung up on me when I asked to speak with her supervisor. Totally ridiculous. All they had to do was refund my assembly fee for literally not assembling a huge sofa and living room table. The customer service reps name, I believe, was Mary or Maryanne and she was in deliveries. I would never order another thing from this place. read more

Horrible service they don't value there warranty ordered a table and got broken two days later and its bin almost 5 months since I got the table and they still haven't come to fix it or replace it read more

Spent 5k with these people for my sofa bed not to be delivered with everything else. A month later when the sofa bed came it didn't open up... then three weeks later when a tech comes he says he can't fix it because he needs a part... now i have to wait for a part and then wait for the tech to come back. They refuse to give me my money back and take their crappy furniture out my home read more

I am so extremely frustrated- I purchased 8 dining room chairs and they were delivered on Saturday and by Saturday evening one had already broke with my elderly parent on it. Thankful my parent is ok. My hardwood floor is scratch though. No one at the central Ashley customer service was there they had already closed. When I called this store where I purchased them from -the first representative told me there was nothing I could do but call customer service and when I told him I already did and they were closed he told about a "special" number ( same number I called) he refuse to let me speak to a manager. I called back and spoke to someone much more knowledgeable (he is the only reason for the one star ). I have to wait until tomorrow to speak to a customer service representative and I hope they take back all of my chairs without any problems. read more

Ashley HomeStore - Ashley Furniture broken chair within 6 hours after delivery - Furniture Stores Near Me - Valley Stream, New York

See all

I have never had an experience like this, and we are going on 4 months. Ordered a loveseat/ottoman, and was told there was a delay. Delivery called to drop the loveseat, turns out it was the ottoman. We took delivery, unwrapped the piece, and it looks like it was used. Scratches on the feet, stains on the fabric. Called immediately, and it went downhill from there. Literally 4 months trying to sort it out. Ashley wanted to hit us with penalties to pickup and restock - hundreds of dollars. We argued/escalated etc - no resolution. We opted to file a grievance with our CC company, and cancel the loveseat delivery. We have literally had a truck here to pick up the ottoman, even after denying the pickup, escalating to Customer service (a joke of a term to this company) 6 times, which no end in sight. Literally THE WORST EXPERIENCE EVER. avoid this company at all costs. read more

Please do not purchase any furniture from Ashley HomeStore! I purchased a bedroom set and sectional. The quality of the furniture is worthless and not long lasting whatsoever. I purchased a bedroom set and sectional a year and half ago. When the furniture was first delivered and set up, each time we would sit on the bed or sofa we'd hear a noise, initially we thought it was because both pieces were so brand new. Also, the couch had a damp smell. Again, thinking because it was in warehouse and then in a truck. Fast forward to today! Still hearing the same noises as though something is breaking down or worn and the couch still has a smell. Mind you. This is a smoke free, animal free home, rodent free, insect free home. The bed has drawers underneath and a bunkie board which appears to be too small. You can see inside drawers that are at the foot of the bed because the bunkie board isn't long enough. Overall I am just not satisfied at all. The chest has 5 drawers and they are already rattling as though they are coming off the track. Soon I will be junking each piece because that's exactly what it is! Junk! read more

Anyone that is looking to buy a bed frame I would not get it from here I got one from Ashley home store and it's the worst thing I ever bought. Broke 3 times and I'm 170 pounds. costumer service is horrible and the guy that sold me the bed frame doesn't even want to talk on the phone. if I could save someone from buying one I will because I don't want anyone to deal with what I'm dealing with. read more

Ashley HomeStore - Cheap wood that breaks so easily - Furniture Stores Near Me - Valley Stream, New York

Absolute terrible experience. I got confirmation a delivery was occurring today, took off work, rearranged my entire schedule, they didn't even call me to tell me the delivery was in fact not coming. They charged my card months ago which i was paying interest on. Most places don't even charge until the furniture is actually in your home. This was a horrible experience. I cancelled my order and now I have to start all over again with a different furniture store because I will never be going back here again. And I'm sure they'll be issues with my refund. Absolute disgusting company read more

The experience was wonderful, from our sales Rep Royan to the delivery guys. Everything was done so efficiently and professional

I only wish I had read the reviews before I spent my money here. Here are the basics A. The furniture is cheap and breaks easily B. They sell you a protection plan that they have no intention of honoring C. They LIE!!!!!!!!! They lie and say they will deliver on X day they literally do not come, ever D. You have to jump, skip, hop, crawl under go through a maze and pay extra to speak to a live person This is the worst company I have ever worked with. I have no idea how they are in business. I bought furniture from them that broke in less than one year. Then I thought, "no problem that expensive ass protection plan will have me covered." Well I thought horribly wrong. The protection plan sent me back to the actual Ashley store who sent me back to the protection plan who sent me back to the store. The store finally agreed to fix their crappy furniture. I was told the parts would be delivered that week and to call once this happened. That week they called to say they would be delivering on Wednesday... yeah right, Wednesday came and went. I had to again jump skip hop a million loops to speak to someone who acted like they thought the parts were delivered. They said they would send it out again.. nothing. I decided enough is enough so I went into the store "We'll send it this week." they say. NOTHING. This store is a joke. I'm taking them to court to sue. Let's see if they show up when it's court ordered. See yall there Ashley!! tisk tisk. read more

Happy with the service from the salespersons. They took the time to allow our daughter to select and try different mattresses. No pressure and worked with us in regards to delivery date. The delivery was quick and professional. Only con: a 10 or 20 percent restocking fee if we return before 120 days tryout period. read more

Customer service is horrible. I prescheduled a delivery, expecting all my items to arrive together. The driver forgot one item and trying to have that one item delivered has been hell. The staff is nonchalant and condescending. Please don't waste your time with this store. The back and forth to receive your delivery is not worth it. read more

Came in looking for love seat. Rep said have look around. Displays were unorganized. No names of product on signage. Rep said sku is on back. Gee that helps me. Rep.said inventory online diff from store. Love seat i wanted not on display. I refuse to buy something i can't see or sit on like a couch or mattress. Wont be coming back. read more

Ashley HomeStore - Example of signage no name of item. - Furniture Stores Near Me - Valley Stream, New York

The experience I had with this store was nothing but the worst experience of my life shopping for furniture I cannot tell you the amount of lies that comes out of these people mouths it just disgusting they called n told me I should expect delivery on one day then they changed the day on the automated system and no more furniture who does this only ASHLEY where the hell did the furniture go only ASHLEY knows smh please save yourself the frustration don't bother read more

I purchased a Sealy Posturepedic from the Ashley, Green Acres store. When I purchased the mattress I was told I had to purchase a $179.00 mattress cover that needed to be present in my home when the mattress was delivered or else I would void the warranty. This mattress cover came with an extended warranty so I purchased it and took it home. 5 days later the mattress came and it had a hole in the mattress. I refused the mattress and was told a replacement would arrive 3 days later. The replacement never came. I was told this was a factory error. After some back and forth with Ashley I cancelled the order. Ashley refused to take back the mattress cover. I am stuck with a $179.00 mattress cover that was so expensive because of a warranty that I don't need without a mattress. I ultimately purchased my mattress from Raymour & Flannigan. Much better shopping experience and customer service. Avoid Ashley! read more

AVOID SHOPPING HERE AT ALL COSTS. Worst customer service I've ever experienced in my life. Once they have your money, you're chopped liver to them. I honestly wish I would have read the reviews for this place before making a purchase here. After expressing concerns that the in home service I was provided wasn't what I was promised in the store, I called customer care to ask to speak to an in store representative or manager, the customer care representative informed me that the in store representative refused to accept my call and advised that the customer care representative on the phone resolve and issues. I purchased a king Tempur-Pedic mattress with the adjustable base and king size headboard/frame. I was misled many times over. First, I was told the 11 pc package I was getting would be the perfect fit. Not only did the very expensive sheet set pillow cases, not fit the $600 pillows, but the protective cases I purchased for the $600 pillows, also did not fit adequately. Second, I was told the crew delivering the new mattress and adjustable base would remove the old mattress and box spring; which they did not. Lastly, I was told the headboard/bed frame would be delivered at a later date, which it was, but it was not set up because apparently the first crew that delivered the mattress and adjustable base did not provide me with the screws necessary for the headboard and frame to be set up. This has truly been a nightmare of an experience. read more

Ashley HomeStore - The headboard without the accompanying bed frame. - Furniture Stores Near Me - Valley Stream, New York

See all

Although my issue resolved itself, I wanted to relay the terrible, unprofessional customer service of the store and its manager, Janelle. They were less than helpful and should serve as an indication to potential customers to purchase furniture elsewhere. I was shopping for a mattress and adjustable bed for my mother, who was having shoulder surgery the following week and a forthcoming back surgery. We were assisted by two nice salespeople who showed us several different beds. However, my mother--petite at 5 feet tall with a bad shoulder, back, and knees--had some trouble getting on the beds and needed a stool to get on as they were rather high for her. After finding a mattress, I asked both salespeople a few times if the adjustable bed could be lower than what was on display on the sales floor, and they reassured me that it could be. So, I purchased both the mattress and adjustable bed--at a price higher than what I was quoted at another store, mind you. After the bed was delivered, my mom had said that the bed was quite high and had asked the two delivery men if the bed could be lowered; they kept insisting it couldn't. Since I was at work, I phoned the Valley Stream store to inquire if and how it can be lowered, noting that there was a possibility in miscommunication as my mother said that the delivery men didn't speak English and there could've been a language barrier; I wasn't even asking for a refund but simply a question of clarity. After speaking to three different customer service representatives--who each seemed to give me strange runaround excuses--I finally spoke with the store's manager Janelle, relaying to her the issue and appreciation for any resolution; she was unnecessarily rude and short with me, saying she'd dispatch the delivery center and call me back, abruptly hanging up. Needless to say, I never heard back from her. I called the store later that day and again a couple times the following day; customer reps gave a litany of more excuses and ultimately blacklisting my calls--none of which were hostile at all! It was then that I saw the Yelp reviews, and was dismayed to see that the Valley Stream store has treated past customers in the same way, and in many cases, worse. Again, while I finally managed to resolve the issue myself, it was no thanks to Janelle and its representatives, who obviously lack integrity and professionalism, avoiding your calls and any follow up. Please don't read their paid fake Google reviews and purchase your furniture elsewhere. read more

Yesterday, while I was out I went into Ashley's furniture store in Green acres. I come a cross a display that really made feel pissed and also had me thinking. Angry because the sales person thought it was beautiful. My love doesn't usually speak on things or ever get angry but this took the cake. He told the gentleman do you know what this set up represents. The Asian guy says no but it's beautiful. He told the guy they need to remove it now. They didn't he says to me take pictures baby post it everywhere. My thoughts are who was sitting at the table when this concept came up? Who leads your diversity team? Ashley home store should be a ashamed of themselves. read more

I am giving this review due to Xavier the salesman. His disposition was kind and not forceful. He was patient with my mother who is in her early 70's and explained everything clearly. I would recommend purchasing from Ashley if you deal with Xavier or any sales-rep that has his disposition! I will also say they do have a large selection of furniture at this location! read more

DO NOT SHOP HERE! Try WAYFAIR, OVERSTOCK, TARGET, ANYWHERE BUT HERE. They are scammers. They present well and will give you the best deal in person but once they have your money there is NO customer service. I ordered a bedset, mattress and love seat with warranty. All was confirmed and set to be delivered on the scheduled date. I even got an email and text notification that my delivery as on the way. Upon arrival the delivery guys inform me that my bedset couldn't be delivered and to call the distribution center for more information. Funny thing they wanted me to sign this paper that everything (including the missing bedset) was delivered which I obviously didn't. I call the distribution center and they tell me that the bedset is discontinued and is no longer in production and that soon as the delivery guys head back to the center I should be eligible for a refund and to call the store that I purchased from. 48 hours later I call this sh**ty store back and they say the bed is just "out of stock" and I can come back to the store and select another one. I live almost 2 hours from this location so that wasn't an option for me so I just wanted a refund for the item including my warranty. Long story short I still haven't received my refund until this day and this was over six months ago. The staff gave me the run around and purposefully kept me on hold for long periods of time to deter me from receiving my refund. Note they offered to only refund me for the cost of the bedset and not the warranty. So I in the end I paid $1700 for a $200 mattress and $600 love seat. Tried to dispute with my credit card company but they noted this refund must be settled with the company directly. DO NOT BUY HERE. YOUR POCKETS WILL BE MUCH BETTER WITHOUT. read more

We were very happy with our purchase from Ashley, 2 items were coming at the end of the month on the date they said it would be delivered. All furniture was checked by us, no problems. We love our couches,tables, rug,lamp. Would purchase there again. read more

Ashley HomeStore - Furniture Stores Near Me - Valley Stream, New York

Just avoid this store period. If you are planning to have it deliver to any other state like NJ or CT, is not going to work. I have been waiting for my delivery for two months. The first attempt the delivery crew brought the wrong item and refuses to take back after it was inside my houses. After 3 weeks they retry to deliver my items and pick up the wrong furniture. Just to find out they were going to deliver another wrong item. I am in the process of cancelling the order,they do not want to help me get my refund or get my furniture. Always put you on hold and hang up the call. read more

part iii - yelp needs to include a negative rating. horrible customer service and the biggest ass lying organization i have ever encountered. i will have to go into one of these trap stores to purchase the remaining pieces of my bedroom set. read more

This store is useless. Employees joking around constantly, and loud vacuuming during open hours. Valerie and MD showed visible signs of being annoyed when it took us a long time to choose a bedroom set. There's no reason to get upset when you have to make a big purchase. They constantly try to upsell you even if you're set on a cheaper set. They didn't explain the return policy and once everything was set up in my house, it was way too big for the room. I called them and then they told me I couldn't return it once it was set up. I called Valerie and customer care several times and it was an absolute headache. Avoid this stupid store. Waste of $2000 dollars. read more

Ashley HomeStore - Customer care reviewed the pictures and thought there was enough space. Are you kidding me? - Furniture Stores Near Me - Valley Stream, New York

See all

Placed an order with them. Was told I could cancel at any time after. Called the next day to cancel and was told I could only cancel if I came into the store (I live 40 minutes away). I told them that that was not in the contract, and eventually they agreed to cancel my order over the phone, but said that they needed until the end of business hours to do so, and would send me an email confirmation. I called a few times throughout the day to follow up, speaking with a manager named Chris. He assured me that the order would be cancelled by the end of the day. 15 minutes before business hours closed, I called again and was put on hold. After 10 minutes, I hung up and called back again and was told that the manager was busy, but to stay on hold. I said that I would remain on hold, but wanted to make sure that they didn't just keep me on hold until business hours ended and then hang up on me. The lady assured me that's not what they were doing. After being placed on hold for another 20 minutes, they hung up on me. Calls back were now greeted by their voicemail as they kept me on hold until after business hours when they would no longer pick up. Despite many promises, they did not cancel my order. Clearly they are out to line their pockets, at the expense of consumers - BEWARE. read more

Unfortunately, there is no star rating, so I am forced to give them one undeserved star. The entire experience was a nightmare. We ordered six pieces. The dresser arrived and appeared to be used. Not scratched - worn from usage! The desk came without hardware to build. The bed was damaged. I went to the store to straighten everything out. The girl in the front was applying make up and never bothered to look up to address me. The so-called manager and two dispatchers all promised to fix everything... What a crock! They lie for the sale and then you spend an insane amount of time trying to fight what you paid for. I WISH SOMEONE WOULD HAVE WARNED ME! read more

Worst experience with there mattresses Donot stand behind there product And sealy doesn't either I wouldn't purchase any mattresses from either source Mattress sinks, have just in summer house Use only three months out of year and four days out of week First summer here read more

When I first walked in Lindsey the sales person I wanted to see Darcy sofa which I did. She showed me a few more but they were over my budget. I bought the Darcy sofa for online price. The delivery charges for break down was $199.99. Lindsey was worried about the inches of the arm. Regular delivery was $49.99 which was much less. The sofa came yesterday the delivery men said that they didn't need to brake down anything. Please remember delivery men know how to tilt furniture to fit into elevators and doorways. I love my new couch but lookout for the breakdown delivery don't pay it that's how the hike up the charges. read more

I had an amazing experience at the Ashley's store in Valley Stream, NY. I wasn't expecting to make any purchases on this day but I was approached by Camella and Shay when I entered the store. They asked how I was doing and if I was looking for anything in particular. I told them I'm moving into my first apartment and I've been online and in out of the store multiple times looking at different furniture. There was some pieces I had in mind and wanted to see if it would all match. They took me around and showed me some really good options which helped me confirm my purchases. It was time to look for a new mattress, so they took me over to the mattress center to see which one would be a match for me. We tried some out and found the PERFECT temper pedic :) When it was time to check out, Camella helped me with financing most of my purchase (even got me credit increase & an additional line)! The whole experience felt like I was shopping with my close friends - that's how genuine it felt. They both made sure I was comfortable throughout the whole experience! Nothing was forced on me nor did I feel pressured to make a purchase if I wasn't sure of something, which I feel is most important. All items purchased are durable and long lasting, especially my new temper pedic! Overall, I genuinely couldn't have asked for a better experience for my first apartment. If you need anything from this store, I highly recommend asking for Camella and Shay for *A+* customer service! read more

Perhaps the biggest collection of either incompetence or plain fraudulent practices. Went to the store and dealt with Natasha who at first seemed very professional, i came in saw one item and purchased it immediately. We did the paper work and i was told it would arrive in a week. After the item arrived i realized that the item was not the one we had discussed but a similar item that had a few difference. It was a bit difficult to notice since the difference is inside the adjuster. I called and texted the sales rep and they told me that she had taken it upon herself to sell me a different one from the one discussed for the purpose of saving me money. I called customer service and then called the store and they hung up on me twice. When i get someone they put me on hold and then transfer me to the main line. The managers also seem to be aware of the scam of because before i even said anything specific regarding the situation she mentioned that since the item matched what i signed that there was nothing she could do. I then asked them how did she know that was what i was going to complain about and then they transferred me. BE CAREFUL!! Also shipments are delayed for months! I still waiting on a vanity and bed frame since October read more

As a customer service representative myself I know phenomenal customer service when I see it. Jenelle went above and beyond when I was not satisfied with the extended warranty that I purchased with my furniture. She followed through on making sure I was a happy customer. Because of her great customer service I would definitely go back to purchase more furniture from this location. read more

I ordered a coffee table back in April along with some other furniture...They told me 6 weeks back then and it still isn't here...My last call they told me end of July,,,I just called again and they say they have no idea...UNEXCEPTABLE!!! read more

Terrible store all of their items are terrible their couches are made of cardboard I had a couch with them for a year and it's sinking in to the floor I called and complained no one answered and when they finally have someone come to check my couch the guy didn't feel like doing the work so he said he'll have someone send a new couch then when I called the office and informed them of what he said they told me he said that it's the customers fault so I ended up not getting a new couch nor getting it fixed so now I'm paying for a broken couch monthly do not shop here this place should be shut down ! read more

DO not buy Ashley. Dresser came damaged 3 times and they were annoyed. VERY UNPROFESSIONAL!!!!!!!!!!!!!!!!!!!!!!!! Issue still not taken care of. I would have given a zero if I could. read more

Horrible service when scheduling deliveries. Using COVID as a reason to provide slow and non existent customer support is sloppy and you have definitely lost a customer. Waited online for two hours, could not be connected to a manager. Delivery person showed up out of time range and didn't call until they were leaving. Thank goodness for front door video camera for proof. read more

In store experience was positive. The salesman, Alex, was polite and helpful. The only issue was I decided on another chair and we communicated via text and phone which was a slower process and I have not received refund credit as yet. I was told can take up to 7 days. I should just went into store to change purchase. Anyway, delivery was fast and delivery men were excellent as they had to maneuver chair through tight entrance. All in all, it was a good experience and I will shop Ashley again. read more