Went in to look around. Saw a coffee table we liked and it was on sale! We spoke to a sales person and asked about delivery. We were informed that items on sale do not qualify for deliver. Hmmm. The kindly lent us a measuring tape so we could see if it would fit in our car. It would not. We offered to pay for delivery. They said sorry no can do. They helpfully suggested we could either get a friend with truck to come and get it for us or we could rent a truck. We left without buying the coffee table. To be honest I can't imagine me ever buying anything here. Ever. read more

Don't ever buy anything from Ashley. They will not back up what they sell. My wife and I bought a bedroom set from this Ashley store in Pickering and we spent over $9000. After a few months, my wife noticed that what supposed to be stone surface, small chips started to come off, the stone surface was actually plastic chips glued on a wooden backing. She also noticed that paint started to come off the dresser & night table. We called Ashley's customer service for warranty repair, and we spoke with a customer service person named Lilibeth, we tried to explain the situation to her, but without getting into the details, she started claiming that the paint came off because we had spilled solvent onto the top of the dresser, and that was not covered by warranty. We asked to speak with a manager and a lady by the name of Tanya came on the phone, Tanya started telling us that the paint and stone face problems are cosmetic and those would not be covered by warranty. She also said that only structural damage is covered. We really felt betrayed by Ashley, which sold us craps at top price, I would for sure never shop there again. read more

Ashley HomeStore - Fake stone surface, plastic chip came off - Home Decor Near Me - Pickering, Ontario

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Furniture is very cheap. Check out the details before you buy, you will find plastic (instead of wood) legs on the sofas, and turn those cushions around as you will find that they are not upholstered on both sides, which leaves you unable to flip the cushions if you need to. Delivery was poor, they attend well after the delivery window, they were rude and refused to bring the furniture indoors, instead giving us the option of either our garage or the driveway. Packaging on each item was ripped open, and the delivery men began dragging the items across our driveway, we stopped them and just picked up the furniture and brought it into the house ourselves, we are not afraid of little bit of work, they delivery men they hire apparently are. Not a good experience all around. read more

Still no reply from head office as Ashley store employee Nicole recommended that I try. No surprise, of course... As another reviewer said - Ashley's just don't care to back up their product read more

Ashley HomeStore - Just to give of what chaise after 1 month (only a father of weekly tutored student had sat on it - note other pillows now too... - Home Decor Near Me - Pickering, Ontario

I purchased 6 pieces of furniture which meant 9 pieces to be delivered to my home. I purchased everything in Aug and asked for delivery on November 2nd. When the delivery truck arrived they were only able to give me 2 pieces everything else was damaged. my end table(s) one was not painted missing paint in placed and the other had enough paint for 10 tables. My coffee table was gouged because it wasn't packed correctly in the truck. my entertainment stand came apart when the delivery boys lifted it and had a scratch across the front. My end pieces for the entertainment unit had molding smashed in the back side and miss coloring on the other. The remainder of the entertainment unit the delivery boys didn't even look at due to everything else being in such bad condition. My leather sofa's, well the label says leather but there is no odor associated with leather so i'm not really sure what we got. This was disgusting and I would never purchase from them again. Oh by the way they say all furniture is manufactured in Canada. Liars it made in China and put together at the delivery depot before being put on the truck. If your items come damaged don't be mad at the delivery guys because the don't load their own trucks so they have no idea what condition anything is in on their vehicle. read more

my experience in the Ashley store in Pickering was most certainly different from the ones that are here in previous reviews. I was in the store looking for a affordable sofa for my new apartment and Jay helped me find a floor model that was in great condition and a great price. The delivery team did what they could but unfortunately one piece a was about 4 inches to long and wouldn't go into the unit; back to the store Jay again assisted in making a new selection and arranged the delivery quickly as I really wanted something quickly. Fast forward to yesterday, the delivery team arrived and although I was ready to give up and assumed I would have to get some cheap put it together by yourself furniture the team that was at my house was determined to complete this delivery and even stated they just wanted me to be happy. Without damaging my house they got the most beautiful sofa and love into my new living room. It was set up quickly with the garbage taken away. I wish I had more than 2 bottles of water to offer the delivery team as i am now able to enjoy the most comfortable sofa set ever. Thanks to Jay and the delivery drivers(sorry I didn't take their names) Vecenta C read more

HORRIBLE FIRST EXPERIENCE....First and last time purchasing at Ashley HomeStore! Last month, my hubby and I purchased our first dining room set. Was highly impressed with the service we received from sales staff and was told that delivery would be Mar 1st. Day of delivery, the delivery team showed up within the time window and were very courteous and polite. Even called earlier then specified time to see if they can deliver earlier (but no one was home). As team was putting together table top and bottom, they noticed that something looked a bit off and the top was not connecting to the base as simple as it should. We understood that sometimes these things can happen and their may have been an error when manufacturing the table since it comes in different parts (kinda bummed but things happen). The delivery team took the table top and base back and left the dining chairs. Waited for call from Ashley regarding situation - no call. So called Ashley customer service (in the morning) the next day myself and informed of the situation. Customer service agent said he would look into it and call me back. Agent called back (in the evening) to advice me that he saw all the notes regarding situation on my account and that they will send a brand new manufactured table top and base on Mar 7th. On Mar 6th, received text message to confirm delivery of table top for Mar 7th. WHAT?!?! WHAT ABOUT THE TABLE BASE? Called Ashley customer service and agent confirmed that they are only sending the table top because the table base is on "backorder. Why wasn't I told this last week? Why did the previous agent call me to advise that a new table and base was being made for me and will be ready for delivery on Mar 7th? Why did I not receive a call to say the table base is out of stock? What am I going to do with just a table top? So if I hadn't called no one would have told me part of my table was backordered?? None of these questions the agent had an answer for...... Delivery is now set for Mar 14th, who knows if I will get a table top or a table base that day, here is hoping for both!!!!! Very unimpressed and pissed off at this point.!!!! read more

Be careful ,you do get trapped I ordered a set of day bed for my daughter two months ago .I received a defective bed after 3 weeks .it was bent inside the package before installation .I did call to schedule my order. they were busy and keep postponing my bed. after 2 month ,they came and installed my bed. But it wasn't complete set (missing knob) and also wrong order .my order was bed set with under bed storage. This was without storage. I went to store to informed them. after talking to one of stuff and store manager, they asked me to call head office to resolve the issue. I have been keeping call to head office to get my order unsuccessfully. I am still waiting for get call and fix my issue. After calling and going to store to following up my order,only thing that they did ,they said we are so sorry for inconvenience. I had to keep calling to schedule for pickup Ashley stuffs from my home .it was another headache. It had taken two week to come and pick up their stuffs after 3 month from the date I ordered the bed finally company's truck came to take back their stuff. it damaged my car in my drive way . now I have to deal with another headache. The funniest part is that they have never given you call to resolve the issue .it is my responsible to go store or call guest care for resolution continuously . They damaged my car Friday September 28 .they didn't call me to fix my car for a week.I had to go police station to report and asked police to help me to get ride of Ashley's issue. They didn't call me after one week.I bought similar bed from different manufacturer cheaper and better costumer service. It is really a disaster to deal with Ashley read more

I ordered a dining room set from Ashley's in Whitby. I was very happy with the customer service in the store. Great salesperson and wonderful manager. However...everything went wrong with the delivery and what has happened after. The first thing that happened was, the delivery people forgot one of the chairs! I had a 9 piece set (1 table, 6 chairs, 1 bench and 1 server) and they forgot one piece. I called the customer service line (which has the most annoying and aggravating hold music btw), and they had the driver return with the missing chair. No biggie...mistakes happen and they sorted it out. That would have been OK if that were the only issue. One of the chairs was not put together properly and had a huge gap between the crossbar and the leg. Upon a closer inspection of the server, I noticed that the two right cupboard doors did not close properly. The upper one is askew and scrapes when opening and closing, and the bottom one does not sit flush when closed (sticks out about 1 cm). I called the customer service line, and after being cut off twice, finally spoke to someone. I explained that the product was defective. Firstly, I was told to call back tomorrow because, since the product was just delivered, my file was "frozen" and couldn't be opened. What? After refusing to accept this explanation, the customer service representative then said she would send a technician out to look at it. I said ok, and she told me the earliest one could come was September 7. I called on August 20, shortly after the product was delivered!! Three weeks! I asked to speak to a manager and was told they would just tell me the same thing! I booked the service appointment for that date and just hung up because I was appalled at the terrible customer service I had just received! I decided to call back today to see if I could just return the server to the Whitby store myself, and have them ship me a new one. I was told I would be charged a restocking fee if I did that! After picking my chin up off the floor upon hearing this, I enquired as to why the technician would take 3 weeks to come... here's the WORST answer I have ever received as a customer.... "It is the end of the summer and all of our technicians are on holiday!!!" WHAT WHAT WHAT? Are you kidding me? She actually said that! I have been shipped a defective product. I reported it immediately. I am being left out to dry by Ashley's and their TERRIBLE customer service. Don't EVER EVER order anything from them. Go to Leon's! They always resolve their problems in a timely manner, and treat their customers with respect! read more

I wish I had given a ZERO STAR. Ordered an item in the beginning of March. The sales person said I'll receive the item on a date which is the end of March. I mentioned clearly that it is going to be a gift so I'm very particular about the pickup date. (They don't deliver). I was okay with it. But when we billed they gave a date in April. I still said okay. I called on the date of pickup, they said it won't be in for another 2 weeks. I called again after 2 weeks and again they said it's going to be another 1 week. It didn't stop here. I called again after that 1 week time and now they're saying it's going to come in next month. I have no hope that I'll receive this product. Why did the sales person not mention about these drama when I ordered in the first place? Worst customer service ever. Until you buy the product the sales person talks well and once you buy, forget about your product and any issues that come along with it. read more

I wish there was Zero stars that can be given. What a horrible experience, I purchased 2 sofas from the Pickering Ashley store June 2018, over the last few months I noticed that he cushions on the sofas sinking in and became the most uncomfortable. A few weeks ago while my 10 year old was sitting on the sofa we heard a crack and my husband realized that the frame of the sofa was broken. We called Ashley and was told that we should send pictures and they would asses and get back to us. We then had to follow up and was then told that they needed to send out a technichian which will take 3 weeks. I tried to escalate because the timing was not acceptable and I was told that this is the only time available and the rep said that if I were to speak to someone else they would tell me the same thing. Fast forward 3 weeks, technician shows up, took pictures and made his assessment which he uploaded to Ashley and told me that they would call me in 1 hour. No call received from Ashley so I decided to call and was told that they have received the pictures and the assessment and that they have ordered the parts to fix the sofas, based on what the technician said that the frame needed to be repaired, change foam in cushions, replace material etc I asked why not replace the sofa since its still under warranty and I was told that they don't replace furniture and that they try to fix it first, I asked how long and was told a week or so but nothing cannot be done until the parts are ordered and when a pick up date is available which could be weeks. So here we go another inconvenience, my family has not be able to use the sofas that we paid thousands of dollars for. I would never purchase anything from ASHLEY FURNITURE every again and would tell all my friends and family the same thing. ASHLEY FURNITURE does not stand by their products and a reminder when purchasing anything read the fine print and know what your'e signing before you sign. At the end of the day they do not care about customers just about selling their products. PLEASE SAVE YOURSELF THE HEARTACHE AND FRUSTRATION DO NOT BUY FROM ASHLEY read more

Ashley HomeStore Purchased 2 end tables and a coffee table from Ashley. First date for delivery - following 3 notifications that they were being delivered - the coffee table was not on the truck. Not available for 2 more weeks I was told but not informed in the 3 notifications I received prior to delvery. On the end tables that did arrive, there were several fine scratches all over the top of both, sent back. Today the 3 arrived, fine sratches all over the coffee table and a small deep scratch on one of the end tables - plus they were covered in dust - and I mean covered! Sent back again. Spoke with customer service while delivery guys were here - who were amazing btw - and got cut off. Did they call back? No! I finally reached them 1.5 hours after delivery guys left and was told they could cancel order with a restocking fee. I escalated to the manager Tanya Employee # TB15 who constantly interrupted me. I explained my story in detail and said I don't want another order of these tables as I foresee this happening again and I need to find tables elsewhere. She said they could fix the tables with, get this, a touch-up marker!!! Buy brand new tables and they thinks it's ok for a "trained technician" to touch up my new tables with a marker!!! I asked for a refund and she said it would cost me 25% of the order in a restocking fee. She said there was absolutely no one above her who would be "willing" to speak to me, that she was it. She said I agreed to the order & if I didn't want it I agreed to a restocking fee - this was before I knew that their products were going to continue to show up damaged. I said I'd post this on Social media and she basically told me to go ahead - not at all concerned. So PLEASE don't buy from there. Terrible customer service and bad products. She seemed amazed that I was surprised that they were covered in dust because "of course, they've been sitting in the warehouse" and yet the delivery guys told me they would have been in boxes. Where's the truth? Other bad reviews all over the internet. DO NOT BUY FROM ASHLEY HOME STORE and tell your friends. Let's show Tanya that Social Media does work! read more