I walked in hoping to get a pedicure. I was greeted kindly and directed to a chair right away. Alan was the technician. He was very nice my pedicure looks great! Thank you! Oh the salon was very nice and the atmosphere was relaxing. read more

The last time I was at this spa I had one of the male nail technicians and he was in quite a hurry to do a gel polish manicure. It was so thick and bumpy it looked horrible when I got home. I didn't let anyone look at it closely. I thought I would give them another try today and made an appointment for 9:30am. Okay, I got there three minutes late. My mistake. He had six customers in there already. Not sure if they had appointments or they were walk ins. I sat and waited 20 minutes without anyone telling me how long it would be. I finally told him I couldn't wait anymore and left. I don't think I will be going back here. read more

What could be improved you ask? Oh boy! Are you I for a real ?!! ! If so!! Her name would be Morgan (she refused to give a last name) . Hello I'm a loooong time customer of over 30 years- even with them changing names. Made an appointment a week ahead of time for a full set pedicure gel polish. They chose to only write down that I was getting a regular fill on my fingernails. To start, please steer clear of this new Morgan. I had never had her before but am always willing to give someone new a shot. I am a great tipper and happy to do so and normally offer a minimum of 50 dollars for my mani and pedi every single time to my nail techs. Instead she stood up in the middle of my appointment in front of everyone in the room and told me that if I didn't like my nails then she would pay for my pedicure just so she wouldn't have to deal with me anymore. I insisted on paying and she screamed at me to leave the store. She was not the owner of the store. And the person who was covering of the store( I think his name was Robert too) just stood there and let it happen.... he told me if I wanted it fixed to go find some other nail salon. What the fuck ? Morgan then ended up not finishing my pedicure (on purpose) and forced me to leave even with me offering to pay what was due. I am not out to screw employees out of their money. I am a very very generous tipper always as I know what it's like to be a waitress. . It was seriously scary how someone can handle their loyal customers so viciously. Someone who was willing to pay the EXTRA AMOUNT to have her nails corrected to an actual nail shape. Again this appointment was made 5 days in advance . And when I looked at what they had written down for my appointment, it wasn't even what unrequested. I requested gel mani and pedi and the lady once again gave me a hard time because I wanted a gel pedicure which is what I made that appointment for. If you have money hungry nail techs at your salon just know I will never come there again. I am someone who doesn't tip less than 50 bucks to my nail tech if I am met with what I asked for and God for bid, respect. What happened to earning your tip honestly and not out of guilting the customer? I am very close with Mayor Matt Miller And Melanie Miller and their family and have told them how I was treated at your salon. You ought to be ashamed of yourselves and learn how to take constructive criticism and realize it's not people out to get you, they just simply want, what they paid for. read more

I took my 3 year old daughter for the first time to get gel polish on her toes and fingernails while I got a pedicure. The staff were very friendly and patient with my daughter! The nails were adorable and she even added a little heart design to my daughter's nails. The pedicure was relaxing and she was very thorough. It was truly the best experience I could've hoped for as it was my daughter's first time. read more

This is a very awful experience that I have. My friend and I went to the spa, she was going to dry her nail without shoes in the lobby. An Asian male staff touched my shoulder requested me to take my friends shoes to her. I asked that asain male staff that she paid you tips, and place her shoes to her isn't my job, as a customer. And I request that staff stop touching me. If you are a female customer, please speak up if any male staff touch you in the spa and believe you have a right not to bring your friends shoes if she pay tips to the staff.. read more

I have been going to this nail salon for quite a while, and although this specific occurrence has been my first true negative experience there personally, I've seen it happen time and time again when I'm there - which is the reason for this review. I had an appointment with my regular nail tech (who I go to every two weeks), and when I walked in 15 minutes before my appointment, I am told by the salon manager it'll be at least an hour wait because he has to take one of the walk-ins that has been sitting there for a couple hours. While I do understand that it's a pain to wait that long as a walk-in, my question is: what is the point of making an appointment?? In the past, I've seen this happen to quite a few people that walk in the door with an appointment, only to be told it'll be at least an hour before their tech can get to them. I guess I've just been fortunate enough that this hasn't happened to me until now. They continually overbook. It's extremely frustrating and I can no longer take my chances on scheduling an appointment here. Lost a longtime client, which is upsetting because I really enjoyed my nail tech. read more

Moderately to high priced for the work you receive. The have no sense of time at all, so don't bother making an appointment you'll be waiting just as long as if you didn't. But they do good work if you're not picky, if you are this ain't the place for you because they're in too much of a hurry to ask how you like them shaped. read more

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Hank is awesome! He was super personal and did such an amazing job!! I love my nails and they still looked good even after 3 weeks i didn't lose any diamonds either read more

Ashland Nail & Spa - Nails done by hank - Nail Salons Near Me - Ashland, Ohio

I had an appointment for 12:30 on a Saturday. I walked in at 12:27 and added my name to the list, being sure to indicate I had a 12:30 appt. I left at 1:00pm because I hadn't been seen yet. I can't review the quality of the service, but can validate other comments about long wait times and the pointlessness of making an appointment. read more

Can't review the quality of service because the wait was too long (over an hour) and I didn't have time to go back. But, since their prices aren't listed on their website, here ya go! read more

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Made an appt here for 4 girls to get prom nails done this past Friday. Made appt with plenty of time in advance and made sure to ask if they were able to accommodate 4 girls before booking. They said it would not be a problem. Appt was for 3:30pm. When we walked in and told them we had an appt for 3:30 we were told that there were 3 people in front of us still. They did not start our service until 4:45! An hour and 15 minutes later. We were all so annoyed and the owner acted like it was not a big deal. We had mentioned how we work in the service industry and would never allow a guest to book an appt and then have them wait an over an hour.The owner said that if we were in a big city it would be normal to wait 2 to 3 hours past an appt time before being seen. Well we were in Ashland Ohio.NOT a big city. We also wanted to confirm that they actually did appts, so we asked the owner and he said stated yes that they did.. but that the also want to make sure they can see anyone who may walk in also. So really then, no you do not adhere to appts premade. While we were there another lady had walked in stating she had an appt. They waited about 45 minutes before she let them know that they were going to just have to go because they had somewhere they needed to be. So so unprofessional. Which is ashame because when walking inside this establishment it looks like it has so much potential. But unfortunately I would not recommend this place to anyone. The prices at this place were also outrageous.. especially when they have no qualms to follow through with appt times. Just so highly disappointed all around. read more

Love the new Spa look & feel of the new place. Very relaxing & can't wait for the facial & waxing opportunities that they will implement soon. Very friendly staff. Cher does an excellent job on my mani/pedi! Highly recommend!! read more

Ashland Nail & Spa - Nail Salons Near Me - Ashland, Ohio

Terrible experience! My mom and I went here yesterday and after looking at her nails I noticed they were all different length and shapes. Looked like a kid did them. After I mentioned it to the staff he said it was her nail bed. I asked what her nail bed had to do with the length and he said he'd fix it. After 30 min I was done so we were leaving and he said again just wait and I'll fix it. At this point we were just like forget it. Won't go back read more

Worst nail experience ever! The man who did mine was very abrasive and rude. Was on his cell phone the whole time calling and texting, and would walk away for various amounts of time. He was squeezing and twisting my fingers and causing uncomfortable amount of pain. My nails are already popping off within minutes of leaving. Called about refund and they were not professional and yelled at me on the phone. read more

They do an awesome job! I will be back! I do recommend to stop in if your in Ashland! . I live on Columbus and I'll get every time I'm up there! read more

My friend and I went for a mani and pedi and within a few days one of my toes was very red and infected. I'm very disappointed and upset and it makes me question why they don't just use new tools each time on every customer or disinfect the tools properly. My friends mani and pedi was very sloppy and she was not satisfied with it. read more

My appointment was at 5:00. I got there at 4:45 and did not get seated until 5:30. The man who did my nails was rushing, it was such a simple design and he still managed to mess it up. Im never going here again. I paid $70 for acrylics and the almond shape turned out awful. It's always a hit or miss with this place. I do not recommend. read more

Had a manicure yesterday and it is already peeling off today. The gal that did it did not even use cuticle cream after I specifically asked her about it. She pretended that she did not understand. The entire time she was doing my nails she was taking a phone call with an AirPod in. Will never go back. read more

They don't ask you want you want done. They tell you. Also they use dental cement so it is impossible to come off abs means FUNGUS. Be careful read more

I'm a little behind, I wanted to write this a few days ago! I had my nails done by Katie!.. Shes done them twice now and I couldn't ask for better service or a better look! she knows exactly how they should be, I really like her and her attitude is awesome! I don't feel like she rushes me in and out, every one there is so friendly and fun!.. Ill be coming back for sure! ..Way to go Katie!! THANK YOU!! Evelyn.M read more

Sat four a hour after our appointment time. Continue to bring in guest while we were waiting there. Overbooks every time.

Nails are usually crooked and a little uneven they don't do a lot of designs either but they are fast and have a very pretty salon

First time at this salon, thought I'd try it out since they just opened. Seriously the worst experience ever. To start, he RIPPED off all my old nails even though I was wincing in pain and only 1 of them was lifted/ falling off. Then he replaced them and cut them over a quarter inch shorter than I asked for. They are literally not even able to feel that they have a tip, I can literally see my finger ABOVE my nail. They're TINY, and he cut 2 of my fingers with the drill. It'll be AT LEAST a month before there's even any nail to notice there's a tip on them. Ugh. Super upset with them.... and I paid $70 for them!!!! This isn't even half of what I want to say, but I think you get the idea.... read more

I used to love this place but that last couple times all my nails have bad shape and look bad. Robert did my nails and I had cuts on every single nail and they took 15 minutes and looked like they did. Used to be my go to place but I feel like the quality has gone down:( read more

I went in a week ago and the man who did my dip nails did a terrible job. I went back today to have them fixed, walked in at 9:57 (they open at 10 but the sign was on) and was told there is an hour wait. I rolled with it and left for an hour and came back. When I came back I was told it would be an additional 30 min! Horrible service! I wasted so much time on poor quality and service! I will never go back! read more

Coming here ruined my morning. I waited for nearly an hour to get service (they said 15min wait), meanwhile the employees were showing no sense of urgency. In fact, the person doing my nails was on his phone. I was charged extra for things I was unaware of and didn't feel compelled to tip in the slightest. On a side note, it was the cleanest nail salon I've ever been to. read more

Love the new salon! Service is excellent and has been for years. Location is very clean and everyone is friendly! My nails always look wonderful and I continually get compliments on them. Thank you Ashland Nails and Spa for doing such a fabulous job! read more