AVOID Using the Coinstar Machine at This Location
I'm sharing this to save others from the same awful experience I had. I recently used the Coinstar machine here and ended up losing £10 to £15 out of the £25 I'd earned in tips from bartending. The machine abruptly stopped working while I was feeding in coins and told me to seek assistance from a store employee.
When I went to the service desk/security box, I was met with complete indifference. Not only did the staff act as if it wasn't their problem, they refused to help and told me to "just call Coinstar myself." There was zero effort to resolve the situation or take any accountability, even though the machine is on their premises and it's their customers being affected.
One of the staff actually accused me of bending down and hiding what I was putting into the machine, as if I was doing something dodgy. I was simply trying to retrieve a coin that hadn't dropped in properly. I don't want to make assumptions, but I couldn't help but feel that there may have been a racial bias behind how I was treated. I was being honest, respectful, and calm throughout, but they treated me like I was trying to scam the machine when in reality, I was the one who got scammed.
What's worse is that there was no sign warning customers that the machine was faulty. If they were aware of the issue, and it seems they were, they could have easily put up a notice to save people the trouble. Instead, they left it running and allowed it to continue scamming people out of money.
I sure many people bring in large amounts of coins, potentially hundreds of pounds, expecting a reliable service. But if this happens to you, don't expect any help or even basic courtesy from the staff. I'm a struggling University student and losing that money genuinely affected me. I relied on it to get by, and now it's gone due to a combination of a faulty machine and shocking, careless customer service.
Use this machine at your own risk. Don't make the same mistake I did. read more