My father spent about a week at Genesis for physical therapy after an illness and we found the…read morestaff to be friendly and helpful, the food very good, and the facility clean and well managed. Everyone here was very nice and we had a good experience as Dad completed his PT and got back on his feet.

This place is so seriously understaffed that it forces poor quality of care for patients. I have…read moretwice waited as much as an hour for a nurse to respond to my call button. For parts of two days the call button system was shut down for repairs - with no warning given to patients. I think most of the staff have their hearts in the right place; they simply cannot care for us all. I have hired a private duty nurse to come in daily to check on me, as a form of self preservation. Only one more week to go!

It is my hope that this message is received my anyone that's considering placing their love ones…read moreinto this facility. There's many good and outstanding employees there, but they're being silence by silence by the nursing supervisors that are lazy and incompetence. This facility is being operated under the guideline of race and discrimination, or one can look at as reverse discrimination. There's a heavy occupation of African employee supervisors in the management staff. So all the bad habits, incompetence, negligence performance commit by African staff is covered up by the African administrator, the African director of nursing. While the piss poor behavior of the African staff is condone and covered up by the African management staff, this same management and supervisor treat the African American staff like dirt as if they're beneath the African employees. it's the typical operation that's ran by nepotism, favoritism. Please, seek out other facilities before chosen this poorly ran facility, they're collecting checks from Medicare, social security, and Medicaid and giving nothing in return other than the lowest quality care one can imagine.

Great care at Bradford! Ms. Gloria Jackson, you are simply awesome!…read more Thanks for the great care you provided! You will be sorely missed! Ms. Cedrena Veney, you are the bes! Top notch, quality service is what you provided. Both you ladies deserve a huge raise. Bradford is certainly fortunate having you all. Will miss both of you!

I would give Genesis LaPlata Center on Magnolia Drive five stars, I'd do ten if I could. My mom who…read morehad her leg amputated in September was admitted into Genesis LaPlata for exactly one week ago and I am amazed at the level of care and attention she has received and her progress in such a short time. The facility itself is not brand new but it is neat, very clean, welcoming and has no bad odor that some facilities have. The nursing staff is friendly and attentive, they engage mom in ways that are kind and respectful. She arrived late Wednesday evening the day before Thanksgiving and her designated nurse was named Richard and he was particularly detailed oriented as he accessed the situation on all levels. By Friday morning when we arrived before 10am Mom was bathed, dressed, sitting in a chair (for the first time in over a month), brushing her teeth and ready to go to therapy. We were able to accompany her to OT and PT and were astounded how the therapist interacted with her and kept her motivated. For the first time since her amputation and despite three other unproductive stays in rehab facilities this was the first time that we could see her turning around, making progress and to getting back to her old self. Our interaction with the front office staff has been wonderful. Renee Grubbs who I believe manages the Skilled Nursing Wing is a consummate professional, she made certain that our family knew everything that we needed to know about what to expect. Renee encouraged us to ask any questions and to notify them of anything good, bad or otherwise, she has kept us up to date and won our confidence by her genuine care. Camille Cutchember handled the main part of the admission and it was so smooth. Late today I received a call from one of the staff named David who went through an extensive list of questions in order to create a "custom program" of activities for Mom based on her abilities and preferences. I will tell you that it is clear that this facility is concerned with the welfare of its residents/patients and makes every effort to create a home environment. I can not say enough about this location and the people who run it. I would recommend this facility to anyone who loves their family and wants them taken care of with skill and compassion.

Amazing place , my mom got great care . The nursing staff treated my mom with dignity and respect…read more The administrative staff help me navigate long term care application with ease. This was my first experience with a skilled nursing home.

Horrible horrible facility. They don't care about the patients. Patients are ignored and not taken…read morecare of. Management staff is also horrible. Do not let your loved one go here. My father was here and one time when I went to visit he had a catheter full of blood and was going to do nothing about it. Most of the workers don't understand or speak English and are not qualified to work there. Do not place your family member here....they will kill them here. Hearing aid lost and glasses totally demolished. Supposed to have different therapies 5 days a week and it doesn't get done. My father went downhill due to their neglect. They didn't get my father to the hospital in time and he died. Very upset. They should be shut down.I reported them to the Maryland Health Care Commission. SHUT THEM DOWN!!!

THE WORST, NO STARS !!!! It saddens my heart to see loved ones mistreated and not cared for. With…read morethe exception of one tech, everyone that I have encountered should not be in the health care industry or caring for the elderly. I am sickened by the attitudes and conduct of those working in Genesis of Waldorf (MD). Patients are left to sit in urine/feces for hours. In my case, our loved one took off the diaper and put on floor. I rang for assistance upon arrival and it was 26 minutes (yes, I timed it) before anyone came in. the food is terrible, no diabetic menus available and I wonder if there is an nutritionist on staff. Easter dinner consisted of cheese pizza and a salad, you are not offered alternate food choices, you are brought a tray and either eat it or starve. One day we went without breakfast and had to ask for lunch and dinner trays, that day the dinner consisted of a stale dried up chicken salad sandwich, that I would not have fed a dog. A new patient was brought into the room and staff failed to complete a COVID test, new patient was COVID positive, exposing my loved one resulting in being quarantined for 5 days. I have never seen such a badly managed facility. Run down and smells, absolutely atrocious care and conditions. Please do not consider this facility for anyone you love - you will regret it from the very first moment you walk in. Parking is also a nightmare, if you are handicapped to not expect parking close to building entrance, the two (2) designated handicapped spaces are taken by vehicles driven by the staff working inside the facility.

The Quality of care sucked and we reported problems every other day..they don't respond to call…read morebells for over a hour at times. If you don't get ROSE the nurse or SAM the aid you are in trouble. They never told us it was a shower right across the hall from bedroom. The CARE NEEDS TO ADDRESSED AND RETAUGHT ..I would never send a Love one there again.

My husband, who has a traumatic brain injury, with severe memory issues and severe hand and foot…read moreneuropathies arrived after a fall sent him to the hospital and left him unable to bear weight. Shortly after arriving at the facility, he developed rage and combative tendencies. The facility paired with his team of doctors and got the situation under control. During his stay, I am well aware that he was the patient from Hell. He was treated with such dignity and respect by all of the staff. The nurses are amazing people. They are experienced and intuitive. The staff are truly the best of humanity. I learned so many care tricks from them!! They are supportive to the patient and the family. Their social service person was responsive to all of my calls. Your decision as to where to put your loved one should be based on care. The pictures on the sites want to sell you on the amenities like dining rooms that you never use. It does not show you the hearts of the care providers. This place deserves so much more than the 5 stars that I am leaving.

This is where people go to get worse than when they arrived. There is no communication between…read moreTidal Health discharge and Genisis intake. My brothers travel cath bag was left on him for over 24 hrs after arrival. He emptied it himself all over the floor, The nurse cleaned it up with his bedding, left the cath still attached to his leg and him in the clothes which the urine was spilled all over. When I saw him that evening he was wearing the same cath bag, again overfilled and the attending nurse had no idea that he even had a catheter. When She came to empty the bag she looked all around the bed for the bag and exclaimed, "he dosn't have a cath." She had to be told it was still the one attached to his thigh by Tidal Health discharge nurse. Genisis is suppose to be documenting the amount of fluid being discharged and reporting it to the cardiologist. They are not doing this. This is clearly neglect and elderly abuse. There are to many patients to caregivers in this facility. The facility is filthy. The State of Maryland should investigate and shut this place down before more people die/

I am astonished by how poorly run this rehab facility is. I would think if you are an employee…read morehere, you would be competent at your job. However, this is clearly not the case. My grandmother unfortunately ended up in this rehab center during COVID after she had a fall and broke her pelvic bone and wrist. Here are specific issues we experienced. Based on the reviews, I see these things are unfortunately common: 1. Incompetence with providing correct medication to patients: my grandmother was either not given the correct medication or dosage on several occasions while at Genesis. Thankfully, my grandmother is still mentally sharp, and called them out when they either tried giving her medication for things such as heart palpitations (which she doesn't have). They also did not give her the medication her doctor prescribed, even though we confirmed the medications/dosages several times with Dr. Nancy Benjamin Jean-Marie (who I will comment on below regarding my thoughts on her professionalism and capability as an MD). I find it hard to believe that employees at this facility cannot accurately read and comprehend a patient chart, so instead I chalk this up to laziness, incompetence, and lack of sympathy for patients. I am currently pursuing action against these individuals for negligence and putting a patient's health/life at serious risk. There internal compliance department has already been informed of these issues. 2. Communication skills: as COVID has changed the protocol for how families can see their loved ones in facilities such as this one, we relied heavily on communication, either with my grandmother or the nurses/doctors. When calling the nurses station to question the allegations my grandmother had mentioned (wrong medication, wrong dosage, etc.), there was a major lack of empathy along. The nurses at station 5 were always in a hurry to get us off the phone, and sometimes even hung up on us mid conversation. Again, I have several of these conversations noted, and in none of them were we being rude or asking too much of them. We simply wanted to ensure our grandmothers safety and health. However, they were always rude and did not provide information or call us back when requested to do so. Moreover, in conjunction with the above, when we called to confirm that we could bring our grandmother's medication to the facility, I was told that this wouldn't be a problem and we can drop it off. After dropping off the medication with a receptionist (name withheld due to ongoing action being taken), we were assured that the nurses were waiting on this medication and she will receive it. I would love an explanation on how they then misplaced/lost the medication if it was expected? Either there was malicious intent, which I hope there was not, or there is an overall gross incompetence at Genesis. 3. Misplacing/losing items: I have seen past reviews regarding this matter. Clearly, the owner of this facility nor the compliance department is taking action on this, as it continues to happen (and I'm sure will be brought up in future reviews - please take note). Simple things like medication, magazines, and clothing belonging to my grandmother were been 'misplaced' and never found. 4. Food: see other reviews. Also, please refer to this 2019 inspection report: https://www.medicare.gov/nursinghomecompare/InspectionReportDetail.html?ID=215067&SURVEYDATE=10/16/2019&INSPTYPE=STD. You will see poor food quality and lack of licensed individuals to ensure a patient's dietary needs are met were noted in this report. And unfortunately this is still true as of September 2020. 5. COVID specific: please refer to this link to see COVID cases among the residents and staff at this facility: https://projects.propublica.org/nursing-homes/homes/h-215067. In short, as of September 2020, they have had 141 confirmed COVID cases and 19 deaths. 6. Dr. Nancy Benjamin Jean-Marie: see review here: https://doctor.webmd.com/doctor/nancy-benjamin-jean-marie-cd7c9c8b-9206-4506-b36c-6cb322676ad3-overview Overall, depending on the state of your loved one, I would recommend trying to get them into HealthSouth (Encompass Health). Encompass is more for acute rehab, but I have heard phenomenal things about this facility through nurses who work/worked at Peninsula. I would avoid Genesis if you can.

I'm a relative of a resident of Acclaim, a two-year old senior complex, and been impressed with the…read morefacilities, the staff, and residents while staying in their guest suites in 3 visits. The apartments are well equipped, with full kitchens and washer and dryer. The guest suites and dining areas are tastefully decorated as are the hallways, each with a lovely sitting area for residents to visit with others. The very lively activities' coordinator takes residents on walks in the attractive Belmont Bay area, engages them in physical exercise and dancing. The Director seems to be well liked and is very responsive. The chef prepares a variety of healthy meals, served in a tastefully decorated dining room with service from friendly staff. The residents are quite diverse; in addition to many white residents of various backgrounds, there are Latinas, African-Americans, Filipinos, Indians and other Asians. I was impressed that residents socialized with each other, especially during happy hour. The costs are quite reasonable given the DC area. I encourage seniors who are exploring options to call and visit them.

My daughter and I enjoy visiting my Mother at the Landing; we particularly like eating there thanks…read moreto the Dining Room Manager Anita Acharya. Anita treats both residents and guests in a kind, compassionate and patient manner. She handles difficult situations expertly and resolves problems quickly and easily. She has managed the transition to a new chef/management team smoothly and she ensures that her entire staff treat everyone with respect and dignity. She is ideally suited to her role and represents the best of what assisted living/care should be!

Went to a networking event yesterday sponsored by the Alexandria Chamber of Commerce…read more I thought "The Landing" was the name of a restaurant and as I approached this RESIDENTIAL neighborhood I had to double check my GPS to make sure I had the right address, because the facade looks like an apartment building. Maybe a hotel? Turns out, this event was hosted on the rooftop balcony party room of a...wait for it... senior living community. Huh??? This is not your average senior living community with the old carpet, weird smells, poor lighting and 1970s library furniture. No, no, no. This place is super upscale. Could easily be a new apartment building in some hipster neighborhood. Apparently they opened four months ago and they are in a marketing partnership with the Alexandria Chamber to help promote their facilities to seniors 62 and up. They have three restaurants, a game room, a movie theater, pools tables, wrap around panoramic city-view balcony, and a bunch of other stuff that would make anybody not be too upset to live here - regardless of age. The food was provided by the in-house chef, who made an appearance on season 2 of Pitmasters. He prepared some lobster rolls, quesadillas, and three signature drinks for all of us mixer guests. I went back several times for refills + more food, lol. They had a full bar too. Not that I plan to hang out here, but I wasn't mad at the networking, the views, or the food.

My mother was at Genesis after back surgery. The place has obviously not been updated since the…read more90s, everything is very outdated and dingy. The smell is overwhelming and it's very hot. My mom shared a room with an older lady who "lost" her cellphone (probably stolen) and my mom did not want to bring her tablet in, with a fear of it being stolen as well. There were a few nice nurses and therapy staff. But overall, it seems pretty crappy. There is no set schedule for physical therapy and they don't do it on the weekends (?!?!). How are people supposed to recover when they don't have PT on weekends? They lost my moms paperwork for getting a special chair when she returns to work THREE times. Incompetent. I would NEVER want to be at this facility, but unfortunately my mom did not want to complain or try to be moved.  Look elsewhere!

After traveling almost 4 hours to see my sister, and after 3 phone calls, I was told that I needed…read moreto make an appointment with the "activities director". After leaving 2 messages and waiting for 2 days for the director to call me, I still have not heard from them at all. I was given two different times that the director would be there and both were wrong. On one of the calls I was told that she has a phone in her room and they tried twice to transfer my call but the call wouldn't go through. All I got was a lot of noise and static. Unfortunately I had to return home without seeing her. Seems to me that some people there need to be fired, unless what I experienced is "company policy"? I wasn't involved in choosing a nursing home for her but I wish the family had made a different decision. In my opinion, this place "SUCKS".