Kay was helpful and kind to the point I signed the lease and paid the deposit. After I had moved in, the unit had bad tiles on the shower walls causing water to accumulate in the closet behind the bathroom and a very foul smell. I called Kay, she was grumpy and rude the whole time about having to do the repairs. It took about a week before they fixed the issue. The bathtub also had a spot of rust and she refused to fix it!!! I finally decided to sand it down and patch it myself. I bought a $5 kit and it was simple. Why couldn't she do it like she should have?? I decided after a few months (along with several other factors) that I wanted to leave the unit before the lease was over. I found another tenant to take over the remainder of the lease. On the day of my checkout however, I had yet to finish cleaning and packing several of my belongings. When Kay showed up to inspect the unit, she was furious about me not being done (which is understandable I suppose since we setup a time). But still, she was very and I mean VERY rude and condescending.
Finally, I asked her to provide me with a paper copy of the addendum that changed my lease. She refused! She claimed that the one she sent me on my email was enough (this was a sketchy typed statement on email, not even a Word document!). I wanted something that looked official with her signature on it. The last thing I want is this lady getting back to me because I'm not paying rent or something. She agreed after I insisted. This is very unprofessional! The unit with the repairs was appropriate but management is horrible. read more
