1. ARVI Home Improvement

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Mishawaka, IN

ARVI Home Improvement

5.0 (1 review)
Closed • 8:00 am - 5:00 pm

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5 months ago

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Vito L.

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Five Star Painting of South Bend

Five Star Painting of South Bend

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Anthony was great. We moved our project around about 3 times, as we weren't sure what we wanted to…read moredo and what we had time for. Anthony was very flexible and was very patient with our requests. We just moved into the house and had contractors, movers, and carpet cleaners all scheduled in around the same time and it was never an issue.The actual painting of our home is very well done. We had some major holes in the walls that were patched and painted over, no problem. My family and I are very happy with Five Star Painting. Bob Yessa Granger, IN

Before posting this review, I gave the owner time to call me back regarding my experience with his…read morecompany. He called 3 weeks after my concern, I returned the call, he never called back. Two months have passed and I decided it was time to post my review as the silence indicates a lack of concern with customer satisfaction. I contacted Five Star to paint my ceilings and doors. The salesperson was at our home for over an hour for a quote and made my partner and I sit through an unnecessary presentation about the "integrity" of the company. He bragged that the company "is the most expensive in the area and with good reason as they are the best." I wish "the best" had been my experience. The day of the job, only one person spoke English and he left at noon. I couldn't communicate with any of the staff at my house. The painters plugged a microwave into an extension cord in my driveway so they could heat up lunch. I wouldn't have minded if they asked, but no one could communicate with me. When they removed the tape, they ripped off paint from a ceiling fan, decor from shiplap, and pulled up carpet. There was paint splatter everywhere, including on furniture, and they left part of the foyer ceiling unfinished. The project manager was overwhelmed and had too many projects going in different directions. It took him two weeks to get back to me to resolve all of the issues. (Not his fault; he is overscheduled.) A cutomer service rep called to ask about my experience. She seemed to care and said the owner would call me back in a week. She lied. No one cared and who called me back? The project manager. He asked why I was unhappy with him. That was awkward. The owner called after 3 weeks. I called him back. He never returned my call. I am new to IN and wish I would have done more research before paying 5,000 for ceilings and doors to be painted on just one floor.

ARVI Home Improvement - contractors - Updated October 2026

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