People that work in bank are very friendly and helpful, but their online banking is the worst. I…read morehave to use it once a month or change my user name and password. I have tried to use on weekends to either check deposits made or to transfer money and am told to call main office . Of course no one is there late on weekends or at night when I am checking account. What a pain.

I truly love this bank. I recently had a bad experience with a local bank that I've been with for…read moreover 12 years. I finally kicked them to the curb and moved over to CS Bank. I opened a small checking a few years ago with them when they were Cornerstone Bank and was a bit gun shy about a full commitment to CS Bank because of my experience with the other bank. I was weighing using a fully online nationwide bank, but then decided to move everything to CS Bank instead. This has been a great experience. They are friendly, efficient and get the job done right. I am relieved to be doing business with CS Bank.

Recently worked with Kelly Miller , right off the bat I felt at home just talking to her on phone ,…read more on the purchase of a home , now a days home purchase is not a pleasant experience from most everyone I have talked to , But Kelly Miller gave us "Knock your Socks off Customer Service ", I could not be more happy with the whole loan process , because of Kelly , Kelly was so positive , & there to help all along the way , she is a real Gem , employees like her make a business what it is , Thank you Kelly for all that you do , she really puts her heart into her job & is true to what she tells you . Also got the privilege of working with Caitlin , she also provided great service and seemed to make the most challenging aspects of loan process smooth. I highly recommend Kelly , also Cornerstone was most competitive in rates & loan cost overall big picture. Call Kelly for a Really Great Amazing Customer Service Experience !!!!!

After utilizing the "service" of this bank, for a number of years, two days ago I was notified by…read morethem by mail that my account had been terminated due to security issues. Well, since I have never had any issues with their service I pursued them for an answer as to WHY? The answer..."your ongoing conversations about carrying a gun have caused us to terminate your service". WHAT? What "ongoing conversations"? Well I did figure this out...these MORONS have a sign on their door that says no weapons showing a picture of a firearm and a knife. And I have asked the tellers on a few occasions the following question. "Do you people seriously think that a BANK ROBBER would pay any attention to that sign?" And even though I never have carried a firearm in violation of their signs policy, I HAVE HAD MY ACCOUNT TERMINATED!!! I suggest the following...LET THEM TERMINATE your ACCOUNT. Simply do this...when you go in the lobby, be sure to ask a teller "Do you people seriously think that a BANK ROBBER would pay any attention to that sign?" Maybe as they are rethinking their idiotic policy because everyone quits using them, they can read this as a reminder WHY it happened!

So I go to cash a check today that someone wrote to me at the drive through, the check was written…read morefrom bank OZK account holder. I gave my drivers license and sent it in to get it cashed. I was told I had to come in to get the check cashed. I was then asked to give them my date of birth, last 4 of my ssn, thumb print, drivers license number, and my phone number. On a check written to ME, not written by me. SSN is NEVER supposed to be used as a form of ID per Our former president FDR. This bank is not authorized to have my personal information, as I don't, nor will I ever bank with them. I was told if I stole the check or if someone else stole the check and wrote it to me, it will come back on me. Isn't there insurance a bank has for this. Isn't this also why we choose to use a bank to protect our investment. I do question legality here.

I started a new account my second month they shut down my account with no legit reason they stole…read moreone dollar from my account manipulated the computer to show I was minus 3$ dollars in the hole when I was actually one dollar in the positive never have had a bank treat me so horrible like equity bank Harrison Arkansas did

I had fraudulent charges on my Wells Fargo credit card account…read more I needed to reset my verbal credit card password. This is not my account password or my pin for the credit card. My bank said to go to any bank and have them call the wells Fargo number, Wells Fargo would call them back after verifying the phone number was a bank. They would ask to confirm my driver's license and credit card verbally. Equity Bank personal banker Cheryl said I needed an account to be helped. I asked if one of her clients was in California having the same problem how could they be helped. Refused to even call my bank because I did not have an account. I said ok please open a cash account for me. Told my account would not be active for two days if I opened an account. Come back in two days. no same day banking here if you want to open an account.., repeat ...no same day banking if you open an account here!!!! Rude Equity Banker Cheryl no help without an account. One hour wasted.Never use unfriendly unhelpful Equity Bank. Went down the street to Arvest, they called my bank no problem! Fraud department called Arvest back asked a couple verbal questions. Then reset my verbal password. Arvest took care of me in less than fifteen minutes. Need a Bank Use Arvest Never ever use Rude unhelpful Equity bank.