This place is a disgrace to its profession. I've had such an abhorrent series of experiences here and feel it may help others if I share it. In short, Tiffany (a vet tech there) hung up on me when I simply asked for proper medication. She played victim and apparently lied to her boss about me. So then Dr. Adams called me JUST to dump on and scream at me, with no interest in the truth.
When I asked her how she could be speaking to me this way, she doesn't even know me, she Dr. Adams (the medical director) yelled (actually SNARLED AT ME WITH CONTEMPT) -- "THANK GOD!" What kind of monster screams this to a client in tears and distress about her pet? Apparently she has the emotional maturity of an embryo and Dr. Adams is having the worst life ever and feels entitled to lash out at innocents. She also threatened to hang up on me and basically abandon my pet if I didn't stop talking (I was just trying to explain what happened), which is so messed up.
I was offered to reach out to the owner, but he's not responded. Theresa E. (some kind of manager?) made numerous unwanted and harassing contacts to me. She didn't give a rat's ass what Dr. Adams did to me and actually defended them - cuz that's what the conscience-less do. I asked her to stop harassing me and since then, her untrue story is that I harassed her. Seems like a spiteful flip of story. This strikes me as pathological. I'd expect more from someone who told me they have a phd but I'm guessing she even lied about that at this point. I walked away from this clinic first and have no idea why they seem to be making false claims about me, and think their harassment is ok. It's not. I think these people are sick.
I legit had to call the police (and report them to yelp) because this mad woman "Theresa E." has begun to go against the rules and regulations of her profession, and even violate my confidentiality, but this is being looked into by their regulatory board. They even lied to the authorities, which I'm not sure but I've heard is not legal. I think they abuse power to keep people silent, but I won't be bullied.
I was stunned to learn later that both vets who looked at my pets test results (Adams and Sepp) at AVH failed to read the most basic of test results accurately. How this is possible is beyond me and caused considerable suffering. This is incompetance.
I've done nothing wrong and am simply cringing at their immoral behaviors. In addition, further care from genuinely competant, wonderful professionals confirmed that the most obvious of results were neglected. Through AVH's negligence, my pet could've died.
It's hard to believe they think it's ok to respond to their considerable negligence with such hatred and perhaps criminal indecency. I think Dr. Adams and Theresa need professional help. I only came here bc they were the only ones w/ time on short notice. Now I get why they have all that time. It's disgusting they didn't care more about my pet's well being. They take no responsibility for their vapid negligence and cruelty. It's disgusting and dark. I spent a lot of money here, only for them to be visciously abusive, and in the end, I believe that's all they cared about. This is all my opinion and my experience, obvi yours may differ. I think they care not about you or your furry family, they care about money. read more