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Arthur Pro Handyman

5.0 (1 review)
Closed • 9:00 am - 8:00 pm

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3 years ago

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A1 Plumbing & Drains - Our ice machine

A1 Plumbing & Drains

(13 reviews)

My wife and I recently bought our first home, and unfortunately, it did not take long for us to run…read moreinto some major plumbing issues. One of the repairs involved our main line and required excavating part of our beautiful new front yard, so it was an incredibly stressful situation for us as new homeowners. From our very first interaction with A1 Plumbing, we were met with professionalism, compassion, and genuine courtesy. Communication and clarity are extremely important to me, especially since I am not particularly knowledgeable when it comes to plumbing. The team took the time to clearly explain the issues, walk us through our options, and help us find solutions that worked for our specific situation. At no point did I feel pressured, taken advantage of, or like we were being sold something we did not need (You know how some companies can be). They were honest and upfront throughout the entire process, which gave us tremendous peace of mind. Once we gave them the go-ahead, they moved quickly and efficiently. Even with such an invasive project, they were incredibly respectful of our home, property, and personal space. Ray, Eric, and Jeff were all exceptionally kind and somehow managed to make a very stressful situation feel like a walk in the park. I truly cannot recommend them enough. When we inevitably run into another plumbing issue in the future, I feel comforted knowing that we already know exactly who to call and that we will be well taken care of.

Good business practices: Replied to ad, timely did work. Done deal. Reasonable pricing. Thanks,…read moreEric!

Ace Plumbing, Heating & Air

Ace Plumbing, Heating & Air

(450 reviews)

They've been amazing both times they sent someone out. Each guy was helpful and efficient in…read morehelping me solve the plumbing issue.

This is the rare instance where the star-rating depends on my viewpoint…read more First, I want to acknowledge that Ace Plumbing was one of the few companies that I contacted that was willing to take on the job. I had a landscape pipe that was no longer draining our water feature. Most companies will not touch landscape piping because the pipe that is often used may be easily damaged by a power-driven drain auger. Second, the customer service representative that I reached by telephone was both courteous and professional. She scheduled a same-day appointment with a 2-hour window and she told me the plumber would contact me when he was on the way--which he did. Josh arrived with an assistant. When I explained the problem and showed him the two blocked water feature drains, he told me that assuming he could open the drain the cost would be $300. And that is all he told me. I agreed to the price even though it seemed high. I had already rented an electric augur from Home Depot and I had failed to clear the pipe so I didn't have many options. Josh got right to work. Between his electric drain augur and a high-pressure water-powered drain cleaner, Josh succeeded in opening the main landscape line--sort of. But he was unable to clear the water feature pipes. However, by using pressurized water, he discovered what appeared to be a broken line as the water bubbled up under a hydrangea. So the repair of the pipe was on me. What about the other water feature drain? Josh could not clear that pipe or determine if there was a leak. He admitted that he did not know what the problem was partly because he did not know (and neither did I) how the drain system had been laid out. Josh offered me a 10% discount for failing to clear the one pipe. However, shortly after Josh left, I noticed that when I put a hose in the main landscape line, the water backed up. The line had not been fully cleared. I immediately called the office in the hope of contacting Josh before he got too far down the road. Again, the office person was extremely professional. She put me on a brief hold and came back on the line to tell me that Josh would be calling me soon. In less than a minute, my phone was ringing. Josh insisted that the main line had been cleared, but that I could not really expect the water to run out as quickly as it might have done when the pipe was first installed. And here is where ACE Plumbing drops two stars. Josh *then* informed me that ACE Plumbing does not guarantee any work done on drain lines. He did not inform me of this fact before the job, but only after I called to express my concern. He told me he could return the next day to again work on the line, but that he would have to charge me. I was not inclined to add to an almost $300 price tag for work that ACE Plumbing would not stand behind. Nevertheless, Josh had showed me how it was done. So I purchased the Drain King and cleared the main line myself. I dug up the broken pipe only to find that the pipe was not broken. The pipe terminated in the dirt rather than in a French drain. I dug up the other pipe and discovered the same problem. So despite the cost and the after-the-fact claim that ACE Plumbing does not guarantee any work done on a drain pipe, I have added back a star because Josh did show me the way to resolve the problem even if he never intended to do so.

Arthur Pro Handyman - handyman - Updated October 2026

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