I previously rated this dentist practice as exceptional. However, I am recinding that review…read moreentirely. The billing manager who sits at the receptionist desk sent my bill to an incorrect address (major HIPAA violation). This upset me very much. Additionally, the bill was for an amount in excess of the agreed-upon treatment plan, and there were no details as to what the extra amount was for. In speaking with the billing manager, she promptly hung up on me. I called back to talk with Dr. Rizwan to advise him of the situation. The billing manager sarcastically replied, "He is busy. Oh, don't worry, he will get the message and call you back." Three weeks have passed, and Dr. Rizwan has not returned my call. I believed we had a good dentist-patient relationship. However, I was wrong. It has been three weeks, and I have not received a response to date. I referred people to the Kentlands Dentistry practice, and they will not be returning because of this. Shame on the billing manager who felt so comfortable hanging up on a paying customer and for her very unprofessional manner. I am also disappointed that Dr. Rizwan would allow such an employee to work there and behave in such an unprofessional manner, and that he never returned my call. I thought I had finally found MY dentist. Very disappointing to say the least. Maybe the billing manager was a family member of Dr. Rizwan's, but she was horribly rude and upsetting. A HIPAA violation is taken very seriously and cannot be ignored.

Excellent experience! My first visit for x-rays, cleaning, overall evaluation. Everyone from the…read morereceptionists to the dentist were extremely professional. The dentist provided a thorough health exam of my gums, neck, jaw, bite and cavity check. One of the best dental visits I've experienced.

Dr Islam did a great job fitting my new denture. The whole staff was was courteous and very helpful.read more

This is probably the first review since the original owner, Dr Murphy, sold the practice, but the…read morenew owners still kept the name. All the other reviews were for the previous Lakeside Dental. I came in for a cleaning. I did not know beforehand which dentist I was going to see because they said the last dentist that saw me was on maternity leave. I had a good experience the last time, so I came back. Doctor Rebecca did my cleaning. I was surprised a dentist was doing my cleaning as usually it is a dental hygienist doing the cleaning. She was not thorough at all. She barely cleaned and just polished. It was the quickest cleaning I've ever had. I figured they were understaffed and cleaning was not really her job. All this time, she was talking about my teeth related to me possibly having sleep problems. (Mmm ok) I just let her talk wishing she was focusing on getting my teeth cleaned instead. I told her about a space in between my molars that bothered me a bit since food gets stuck. The manager was so efficient in giving the breakdown for the filling. I do not have a lot of free time during the day/week so I decided we could proceed with the filling after the cleaning. The cleaning was so quick that we had extra time to do the filling. (One questionable hygienic thing to note for me was that she was using a penlike machine that was leaking and she got the tape of the light to cover the hole in the penlight machine. That's why when I got a sore throat and cough a couple of days after, it crossed my mind it could have been because my mouth was wide open with this - but that was just a thought). Got home, my tooth hurt when I would eat. Called the office and I was scheduled to come back. The first schedule I couldn't make because I wasn't feeling well (sore throat I mentioned). She finally saw me on Tuesday, 10/31/2023. A day that if there was a rewind button, I would just let it be and not come back to this place as I asked for a different dentist to see me to double check and I was told it was only Dr Rebecca who was working. I did see another man in uniform, but I did not bother to ask who he was. I came in and she was nice and apologized. I said it's ok, as long as we fix it. This review is not for her personality but the damage she did to my tooth. I was numb, I did not know the extent of how she was drilling or filing my tooth. It was just a simple filling. I did not know dentists could mess up and drill/file too much due to a filling. I have a toothache now, it hurts when I drink cold or warm, but pain can be fixed. I can find a dentist, spend again to fix what she caused. What cannot be fixed and I am so upset about is the damage to my tooth. She filed my tooth so much there are no ridges. She filed down the center of my tooth smooth in a U more like V-shaped. Every time I touch the molar on my right with my tongue and touch the tooth that she filed/damaged, I get so upset hoping to wake up from a bad dream. It's like a nightmare. I did not want to write this review but I felt I had to. If it can save someone's tooth from being damaged just because of what was supposed to be a simple filling. I called the manager and let him know how I felt to see what he would do about it, and he was very service oriented and tried to do service recovery as best he could. He offered a free cleaning and another dentist to see me. Where was this dentist when I asked when I had to come back a second time? If he was the other man in uniform I saw last time and they said there was no one else other than Dr Rebecca, I would be flabbergasted. If you were me, would you go back or run? Run for sure. I thought it should end there, but the manager is now pressing for me to come back. I let him know that if they want me to come back to see what is left of my tooth, it should be fair terms, and I should get something out of it. It's simply the principle. I lost part of my tooth unnecessarily, why should I have to pay for it. It's like a hairdresser chopping your hair off when you asked for her to style it. Hair can grow back, my tooth cannot.

Good dentists, assistants and hygienists. Front office staff are terrible. They are unfriendly and…read morecustomer service is not a top priority. I've left messages when they can't answer the phone and never get a call back. There are plenty of better offices that care about patients.

This place was very clean and no hectic like other office I've been too. The waiting wasn't long at…read moreall!!! And the assistant was so nice work very well with my son the Doctor was so informational and wonderful I recommend this.

My parents and I have been a patient of Dr. Glass for many years now. I discovered that my former,…read moreretired, colleague and her family are patients of Dr. Glass too. His practice looks like a house from the outside and is beautifully landscaped. It looks very inviting from the outside. Parking can be challenging for those such as myself who can't parallel park well on the street. The inside is very well kept. There is a nice waiting room that has magazines and even toys and books for toddlers. I also like that they have a water cooler. The staff are all friendly, professional, thorough, and adept. When I come in for my bi-annual cleaning I generally get Patricia who is pleasant and makes the time go by. Today I came in to have two fillings for my receding gum. Dr. Glass was thorough in explaining the procedure and said if I experienced any discomfort to let him know, and I did, not too long after he started. He frequently checked to see if I was doing ok. It shows he cares about his patients which I can appreciate. Without any reservation, I highly recommend Dr. Glass.

I started seeing Dr. Glass when I was living in Germantown and after I stopped seeing a dentist for…read morea few years. He and his staff didn't make me feel bad about it and cleaned me up very well. I don't love going to the dentist (I feel like I'm a car at the auto shop), but Dr. Glass is as gentle as they get. I later moved to DC and my insurance changed, so I attempted to find a new local dentist. Well, said dentist removed one of my one fillings and replaced it, because he just felt like it would look nicer. Fast forward a few months and I -swallowed- said filling and frantically called Dr. Glass for an appointment. I was fit in promptly and worked up thoroughly - the tooth was ruined and I would need my first root canal. Dr. Glass smoothed out my tooth in the mean time, referred me to dentist to do the root canal (he was also good, but no Dr. Glass), and then had me back to do a temporary crown as he sent away for a permanent crown to be made. Even if Dr. Glass isn't in network for my new dental insurance (though services are partially covered), even if it's a 45-minute drive out, I'll be going to Dr. Glass, because once you find a good dentist, you don't leave 'em! (lesson learned.)

Dr. Chang is an outstanding dentist. Professional, knowledgeable, and very gentle throughout the…read moreentire visit. They took the time to explain everything clearly and made sure I was comfortable the whole time. The office staff was friendly and efficient as well. Highly recommend Dr. Chang for excellent dental care!

Zero Stars!!! I had…read morehigh hopes when I scheduled my appointment but I was grossly dis-appointed, felt swindled and I'm definitely not coming back. I read the reviews and there was a supposed promotional discount for cleaning services and exams for $150. I got there in time for my appointment and had my x-rays done. The lady who attended to me acted confident but the x-rays were blurry so it was clear she probably didn't have a hang on the machines. Dr. Chan came and my hopes were high. You see I took the day off so I could give my teeth attention. He explained the x-rays, poked around my mouth as expected but then began to prod with sharp instruments that still has some parts of my gum sore. He gave his prognosis and proceeded to tell me that I don't qualify for regular cleaning but would need deep cleaning. I said , ok...what's the cost and can we go ahead. He then told me he had other patients, that i would come back, went ahead to give me an outrageous quote of almost $3,000. What upset me was that he said since no work would be done on me (Oct 31, 2024) I would only be paying $100 as opposed to the promotional charge of $150 which was to include x-rays and cleaning. I felt ripped off, especially as I drove almost an hour for THIS!!! Why was there no transparency? Don't say you have a promotional discount when you know you will be overcharging for examination/x-rays that could have been done anywhere else!!! I am very displeased, dis-satisfied and I do NOT recommend this practice. ID

"I had a great experience at this orthodontic office. The staff is very friendly, professional, and…read morealways makes you feel welcome. The orthodontist took the time to explain every step of the treatment clearly and answered all my questions. The office is clean, modern, and well organized, and appointments are always on time. I truly felt cared for and confident throughout the process. I highly recommend this place to anyone looking for excellent orthodontic care."

Excellent dentist who really cares that his work is done not only with great but also perfectly…read more Janet Kravis

Rude and unprofessional. Took my father to the dentist after he was in pain for several days and…read morethe soonest they had was today. After the appointment, my dad asked what to do about the pain until he could have the oral procedure done. Doctor said "nothing, it's the consequences of your own actions" and walked out the room. If you don't care about people, don't get into the business of taking care of people. Take your money somewhere else.

Inept work and unethical. Implant came out and needed to be put back in. He overcharged us…read moreaccording to my dental plan. I contacted the dental plan and got a refund. The only excuse he offered was he did not have our credit card on file, but he could have called me to get it. The implant fell out the next day. When confronted about this his response was you need a new implant for $1800. Went to a dental surgeon and for the same fee he originally charged he cut the gum and reinserted the implant with the proper torque wrench. The surgeon did it correctly.

My husband found this dental practice for us and I must say that he struck gold. I have never had a…read morebetter dental experience and the entire practice and staff are amazing. The care we receive is top notch, and each person in the practice is always efficient and friendly. I have seen Dr. Gregg Taira and Dr. Janine Taira and would highly recommend both dentists. Thank you for making our visits so much fun!

Dr. Taira is hands down the best dentist in the area! He is extremely knowledgeable, but explains…read moreeverything in a way that is easy to understand. He makes you feel comfortable even during tough procedures like getting your wisdom teeth removed or a root canal. Everyone who works at the office is very friendly! Don't hesitate to book here, you won't regret it!

On my last appointment with this practice, their new dentist, Dr. Christine, was pretty clumsy with…read moreher cleaning - she can take a lesson or two from their hygienists. Plus, once I let Brisa, their front desk coordinator know that I would be moving to a new dental practice that's closer to my home when I arrive, I discovered that my payment for the service was double what I have been paying for my semiannual cleaning. Quite shady to be honest and I would not recommend Stiles dentistry for others that may need to switch to another dental practice.

I had a chipped tooth filled a few years back but I was so unhappy with the outcome I knew I wanted…read moreto get it re-done properly. Then I chipped another tooth so had the perfect opportunity to seek out treatment again. I saw Dr. Stiles after seeing all the great reviews and I was not disappointed. Having had a bad experience I had a lot of anxiety about going into the same procedure, Dr.Stiles talked me through the whole process and answered all my questions with such a sweet and comforting bedside manner. We then discussed multiple options and payments, which gave me options on what I wanted to do and what I wanted to pay. During procedure day Dr. Stiles talked me through every step after we agreed that's what I wanted and when the process was done she handed me a mirror and asked me if I was okay with the outcome and if I wanted anything changed, we worked together to get it just right. The best thing about this experience was Dr.Stiles's chair-side manner. She never made it seem like she was in a rush or that I was just another patient - something I had felt often at my previous dentist's office. The reviews are true - a warm experience with experienced dentists. So happy that my dental experiences are no longer have to be filled with so much anxiety.

I am very happy with the treatment I received today. I walked in with terrible pain needing a root…read morecanal. They work really fast. I was was out in less than a hour and no longer in pain. I will still need to get a crown done at my dentist, but in comparison to my other root canals, I can safety say I wouldn't want to get another anywhere else.

Doctor Jin is so kind and competent. He performed two root canals on separate days, office was…read morevery efficient.