Hello,
My involvement with ART Inc was awesome! But, let me give the back story on how other repair places work.
Having worked in the car business for 5 yrs, I was used to the inner workings, however getting in wreck recently put me on the other side of the fence. I was sent by USAA to one of their "preferred", shops. I waited an hour to meet with estimator and he feed me smooth line of BS. Luckily I have the experience to know when this is happening and what a ballpark of my damage was(front bumper, grille and hood with paint). He then told me that I would have to wait 1 week for parts and that I HAD to schedule within 24hrs and leave my car for 3 WEEKS. No car for a MONTH and he would "wink, wink", probably find other damage and submit a "supplement", but since they were preferred he could just tack it on the bill.
I had seen the ART Inc's work on many of the Acuras and Infinitis where I used to work and I knew they only choose the best so, I went straight over from the above body shop. Steven the owner looked at it and said no problem.
We got a call 5 business days later and it was done. I went to get the car and was amazed. Getting a 10yr old, white Accord that fresh looking, much less a damaged one was incredible. I even opted to have him refurbish my leather, so now we've got a brand new, looking car that was close to being a total loss!
He had it done in one week and within budget, no hassles, no surprises, just a little paperwork and a handshake.
Great experience, great owner, my Mother-in-Law had the level of satisfaction with her auto needs. I'll be bringing my 10yr old Sequoia in to Steven and let him bring that back to life also. I'm doing at my own expense because the work was so impressive.
Respectfully,
C.A. Carroll read more