Very reasonably priced, cleaned the tank out pretty well (back flushed several times), even arrived…read moreearly! They have apparently been doing septic tank cleanings for years and wouldn't still be at it without good word of mouth. I had my tank cleaned out this morning. They paid attention to leaving the area clean. Polite and friendly. I hope they're still around when I need my tank cleaned out again. p.s. they list the wrong location. I am in Albemarle county. Maybe yelp uses generalized ips?

What can I say? They clean septic tanks. They were on time. They did the job as advertised and in a…read moretimely manner. It was for the price quoted. They were in and out. Seems like all is well. I'd use them again and recommend them to you.

Our son's septic system (in our rental house) was backed up and and I called Hugill's this morning…read more And now, everything is cleaned out and working! The young man who kept in touch with us was so friendly and helpful. We couldn't be more pleased. We will now use Hugill's for our own home and our rental homes! We felt the price was fair for what they had to do...it was LONG overdue! Thank you to the Hugill's team! Tom and Teresa Rosemeier

The young men who came to do a septic inspection dug the entire pipeline up and tore the yard up…read more See pics. That is how they left the yard. They could have put a camera through the line instead. They also did not clean up the mess or put grass seed down. When I called I was told the they were insulted that I wanted a refund. Paid $1500 and then had to have another company come out and do it right. The second company only charged $500. Do not use this team for a septic inspection when selling a house. They wanted to come back and charge me $3000 more to "fix" a pipe that had no problems.

Working with Arthur's was challenging because of communication. I called and they said they'd call…read moreto let me know when the tech was scheduled. This was at 10:00 a.m. Now, I'm at work. I am not sure if I need to come home and wait or what so communication is important. By 1 I wasn't sure if anyone was coming, if I should call someone else, or should I head home? So I called them. She said someone would be by around 5 and that ended up being accurate. Jim said I needed a pump. He'd call around for parts in the morning and let me know how much it would be and when he could do it. He didn't call. I called the office at 9:30. She had no clue. A little while later, Jim shows up. He still hasn't given me a price. He did the work quickly and the bill was $1800. I'm looking at another review from 3 years ago where they were charged $1500. :/ Inflation? Anyway, the communication was not great. I didn't have the opportunity to ask anyone else about the price, so I'm not sure if that was great, but my septic pump was fixed in two days.

No show, no call with message left. I waited around ALL DAY, and started calling after they were…read more"late," and I finally got through to someone at nearly 5 pm, and I was told that they'd decided this morning NOT to go out on calls, because it was raining, yet NO ONE took the time to call me and leave a message about this, so this cost me a day of waiting for someone who never came and a day of lost wages, which is greater than the price I would have paid to have the septic pumped. THEN, on top of that, they told me to "call them back in the morning to reschedule." Are you serious? Not happening. I fired them and contacted another company. Do NOT use this company. Their communication is pathetic and I cannot understand how they're even in business.

We had an excellent experience with the Otter Guys!…read more Responsive, friendly and they know what they are doing. T hey fixed our water heater, while almost every other outfit tried to sell us a brand new water heater instead of doing the repair. Turned out, just a leaky PCP pipe and there was nothing wrong with the water heater! Trustworthy. Integrity.

I contacted The Otter Guys yesterday to schedule service for our older shower systems, and the…read moreappointment was set for today between 12-4 PM. By 2:30 PM, we still hadn't heard anything, so I called the office and was told the plumber would be here. 4:00 PM came and went with no arrival, so I called again. I was told the plumber must be tied up and that she would check the status. At that point, I told her not to bother. We completely understand that unexpected issues can delay a plumber -- that's not the problem. The issue is the lack of basic courtesy. A simple phone call to reschedule would have been appreciated. Instead, I sat at home for four hours waiting on a no‑show. It was frustrating, inconvenient, and highly unprofessional. Based on this experience, I would not recommend calling them.

This company pumped my septic tank for me and it was a great experience. They were extremely…read moreprofessional and cleaned up after themselves. I'd recommend them and will use them again.

From the owner: 40 Years Experience. Ask for Ronnie When You Call. We're a Family Owned and Operated Business…read moreproudly serving 24/7/365. Give us a call today!

Use a different plumber. Had a shower installed and leaked fix after fix after fix. Finally used…read morea different plumber they found the issue and corrected it. Other jobs performed done half way or left knowing they leaked prompting home owner to fix issues. If you want to become a DIY plumber hire them you'll be fixing their mistakes after they leave.

I had a really bad experience with them, and got totally ripped off. I was charged over $7,000 for…read morean issue that was very basic( it got too cold while I was away and the septic got frozen). I had to call their office to get receipts for the work done( technician did not provide one...) and when they provided them they were no details on the work done and very vague. My house was about to go on the market , and I asked the office to get a more detailed invoice and to add all was in working order they refused to do it claiming it was illegal. The technician charged me whatever he felt like that's what should be illegal. I had shared with him that my husband had passed away only 4 months ago, and felt sick to my stomach that I would be taken advantage of under those circumstances.

We needed to get a pump and inspection quickly in order to meet our closing requirements on a real…read moreestate sale in Nelson County. Cut-Rate was very busy, but fit us in and got the work done (and report provided) in time!! Crew was on time, professional and courteous. I highly recommend these folks!!

Aaron and Lee came out and pumped my septic tank out on Tuesday, and also showed me some things…read morethat needed attention.They were very professional and helpful. They came back out today 12/19/2024 and fixed a place on top and installed a riser . I am very pleased with their work and explaining things.The ladies at the Awsome also.I will having them do some more work soon, after the holidays. Tanks to the h whole team a have a Merry Christmas. Thank y'all , Clark Kidd

On selling the house we needed a septic inspection. Bobby and his crew did the inspection and found…read morean issue with the distribution box. I called and asked for estimate on the repair, which he quickly gave me. Within a few days he was able to come repair the issue and charged me what he'd estimated. Visiting with him and his two crew members was pleasant as they completed the repair. He was polite and professional while being candid and straightforward in his responses with me. I wasn't a fan of having to pay over $3k for something that's buried and hidden, but nice to know the issue is resolved for decades for the new owners.

From the owner: We specialize in Excavation, Storm/Sewer/Water, Septic System Install & Repair, Site Clearing,…read moreWater Heaters, Drain Cleaning, Septic Systems, and Full Plumbing Service. We offer 24/7 Service.

Wonderful work. Robert assembled this shed,and made it level. It's not going anywhere! Robert…read morewas a real pleasure to work with and knows his stuff. You won't be disappointed.

Robert did a great job for my wife and I in getting our backyard ready for our new patio. He also…read moreregraded our driveway for us and made it much easier for us to get in and out. We were very impressed with Robert and the job he did. Robert is very reasonable with his pricing and won't disappoint. We look forward to having Robert come back to finish laying the gravel after the pavers for our patio are laid.