I've never written an online review before because it never seemed worth it, but I had such a bad experience here I just had to vent.
My apartment doesn't have a washer/dryer and the laundromat is such a hassle I was willing to pay a little extra to have a simple wash/fold laundry service. I went here once and it went fine, but the second time I went it was a train wreck.
I picked up my clothes and when I got home I immediately noticed a few items were missing and I had two bras that weren't mine. I went back the next morning to return the bras and look for my missing items. One item was a pair of shorts that they had dry cleaned. They told me I owed them money for it, but I hadn't even asked for the service! They did get a spot out of them so I was willing to just cough up the $7 even though I was annoyed I wasn't notified, but then they couldn't find my other missing items. They waived the fee that time.
That night I noticed even more missing items, so I went back the next morning with a comprehensive list. They said they would call.
I went back the next day with my receipt when I still hadn't heard anything. They finally just let me in the back and after hunting myself, I found my missing items (11 in all). I was glad to have them back but annoyed at the amount of time I had sunk into this. I asked for my money back, but they refused, saying that I hadn't been charged in the first place for the items that had been missing. Well- I was probably charged for the items I got that weren't mine, not to mention the waste of time I just experienced!
Oh well - it's back to the laundromat for me I guess. Who would have thought it would be less of a hassle? read more