This was the worst online and in person shopping experience…read more I ordered one item online because their ad states curbside pickup orders would be ready in 20 minutes. This guarantee is posted everywhere and even advertised in big bold letters on their door. When I arrived 28 minutes later, I found there's no designated parking for curbside orders. So, I called and no answer. Went inside the store and there's only one cashier and a long line. No signs anywhere about curbside pick up or merchandise pickup. Waited in line 20 minutes and the cashier paged the online orders rep. She told me she would get my order and bring it back. She never returned. Asked for a manager who was not helpful and even seemed like he hated his job. They never found my order. This whole process took over an hour. All of the employees are like walking zombies, just existing and doing nothing. They appear to be unhappy with their job and leadership as well as the processes. I doubt this location will exist much longer if they don't get it together.

This rating is for their shredding service. I called first, had three medium boxes of shredding…read more Ended up having to weigh it ALL on a 7 lb. Scale. Had to hand pile it 7 lbs. at a time then dump in in the shred containers a hand at a time. Very frustrating but the service staff were very professional during my frustration.

Absolutely no response to text, email, chat, or phone. Phone message says their number is not set…read moreup to take calls.

So I sometimes have this amazing dream where I'm in a huge thrift store of some sort and I'm…read morelooking at all these really cute clothes that cost 1 cent each...pure wish fulfillment. And entering Franklin Furniture felt like I was stepping into a variant of that dream. A sort of surreal atmosphere and an entire WAREHOUSE full of cheap, often vintage-y awesome furniture. Franklin Furniture closes down offices and then resells the furniture. So the prices are yard-saleish. And it's just so enormous. Lots to look at & probably something for everybody, especially if you've got some taste and can get into things looking retro and/or distinctly office-y (vs. home-y). And they have bookshelves, which are hard to come by used. I ended up with two vintage red vinyl desk chairs that look fabulous and this kind of great and very practical big table that looks distinctly like a kindergarten table (you know what I mean, right? Isn't that odd?). $75 total, and they even delivered for free to my house because I live nearby. The owner, Jim, is super nice and helped me a lot, since I was asking him about desk heights and things. (And this is when I accidentally showed up ten minutes before closing!) Really does feel like dreamy paradise if you covet awesome quirky stuff for your house but haven't any funds. I think there were more expensive things there, if I wanted them, but also plenty to choose from that was around $25-$35 per piece. & Jim can probably help you find the sort of stuff you're looking for. The big catch: it's pretty difficult to find. It moved from one Franklin ST location to another recently, to make room for that arts school that's being built. And the district it's in by the water is full of warehouses, in various states of abandonment. Hardly any signage. BUT, of the two addresses you find for it online it's the one closer to the Ren Cen. (The old address is further east.) If you're driving down Franklin west to east, from the Ren Cen, the store is on your right. And it's got a sign that points to a door, but for some reason it took me a second to figure out that it was really open, functioning, and right there. So... mapquest it, drive real slow, look for the sign, which just says something generic, I think--"customers enter here" or something. It's not a big sign with the store name. Okay, have at it!

If you need office furniture, this is the place to come. Tons of book cases, chairs, desks, etc,…read moreliterally a warehouse of stuff. Fair prices, friendly service. Tom was very nice and helpful.

This was a handy store to have in our building but it closed a couple years ago. The space where…read morethe store was is now part of HAP's customer service center.

I have great experience buying Office Furniture at this store. I bought amazing quality furniture…read morewith surprisingly affordable price and on top of that the owner Ron offered free delivery and Installation.

From the owner: We are a high quality Office/home Furniture Retailer. We have different models of Office Desks,…read moreBookcases, Credenza, Conference Tables, Receptionist Desks, Office Chairs etc.