Giving them a one star rating is way to high for Arrow Exterminators, but zero stars was not offered. When I called to get a quote from Arrow, I was told it would be $88 quarterly. I told them I had issues with fleas, and they said when I needed a flea treatment, it would be $115, but the initial visit would be $150. After their initial treatment, there was slightly a reduction in fleas, but three weeks later, the house was infested again. My one year old daughter had bites all over her body. I called to get the house treated again, since they told me if I ever saw any pests, it would be covered. They then told me that fleas were not part of the 3 month guarantee, and that flea treatment was only a 30 day guarantee. Then, when they sprayed my home for another quarterly visit, I told them I needed another flea treatment done. I payed the $115 prior to service, then right after treatment, I received a bill for $88 plus tax. I emailed them asking why I received a bill and they stated that was an automatic statement that goes out after service. They stated my balance was 0 since I payed the $115 prior to treatment. A couple weeks later, I'm informed that the rep that responded to me was incorrect, and I did in fact owe $88 on top of the $115 because the $115 is for fleas ONLY. Had I been informed of all of this when quoted, I would have went elsewhere. That has to be the most expensive pest service in Corpus Christi....and the treatment doesn't even work!!!! Prior to Arrow Pest Control acquiring Certified Pest Control, rates were $88 quarterly and that included fleas. They didn't just have a 30 day guarantee on fleas, but the full 3 months. How is Arrow getting away with charging double the price for a poor quality product?! My advise to everyone when they ask for recommendations on an exterminator is "NOT ARROW". read more
