My car was towed to Arrow Auto by a friend a month or two ago - I was told nothing was wrong, that my battery was junk and if I bought a new one, the car would run fine. At that time, I let them know I don't drive every day but I need a reliable car.. i was told no problem. So I bought a new battery from them that I was assured was as good as new.. installed it MYSELF, and now less than 2 weeks later it's not starting again.
So, like any clueless person, I called Arrow Auto hoping for mechanical help. I first talked to Tony, who, according to Shawn, is "not a mechanic" (nor should he be answering the phones). I explained the situation and backstory and asked what I should do - to which he replied "well I dont know what to tell you"...After asking if they had a database, and requesting he look up my or my friends information, I was then put on hold to talk to the mechanic that worked on my car, Shawn.
Shawn had a lot of excuses for why Tony couldn't help me, and he ultimately wasn't very helpful either. He said unless I bring my car in, "he can't know what's wrong with it". My car was just there - I've only driven it a handful of times since I replaced the battery. There's no reason a Mechanic should be so unwilling to help.. especially when they supposedly inspected the vehicle for issues prior.
Bottom line is Arrow Auto said nothing was wrong with my vehicle except my battery was junk, but I bought a new battery from them and the car still doesn't start.. terrible mechanic, terrible customer service. read more