I signed up for Yelp because I saw someone posting a negative review of his experience with LEO and…read moreI had to counter... I have lived in Prague for twelve years and have seen the evolution of train travel here, which started with old, very dilapidated trains, to now, where we have LEO. LEO is hands down the best carrier in the Czech Republic. They are a private firm. Trains are new, and it is honestly more like being on an airplane than a train. The prices are incredibly reasonable especially considering their top level service. And the food prices on board are reasonable, no rip off prices. If they are late, which is rare, they apologize on board! Their premium class is unreal-six seats in plush leather, and it's a quiet zone. Well worth the added expense. It is by far the most luxurious train experience in the Czech Republic-I only wish they traveled West to Germany as well. If you go premium book early as these sell out quickly. You can cancel even last minute. I had to cancel one order last week from Ukraine and could not call, however I sent an email to them, and they responded literally within 3 minutes and canceled for me, you cannot ask for better service than this. Their English is great too in case you don't speak Czech. They travel even to Poland and Ukraine, via train and then bus. Staff is very courteous.

I guess I could have a better experience had I booked in advance and maybe get to the train station…read moreearly. We purchased our ticket on line from Prague to Vienna 20EU per person one way. We purchased in the same hour from our hotel in the same hour it was departing. So we rushed to the train station, waiting in line to check in and get our boarding tickets. Once on the train we realized our tickets have no assigned seats and if we get lucky we can find an empty seat. I gave this a 3 Yelp stars because the website did not state no seating, at the train or on the train there were no attendants anywhere to be found to answer any questions. On a positive notes, train ride is smooth, monitors to display the locations, it is on time.

They are horrible. Unreliable, obnoxious, with ludicrous "policies" aimed at trapping you in…read moreunacceptable "deals". Forget about it. And instead, travel by bus instead - much less expensive, much more reliable, flexible, clean, comfortable - . I am sorry to say that the Czech Railways demonstrates that this country has not succeeded in its integration to the EU, and they are far, very far away from even the elementary North-American standards. It is no wonder that their trains are largely empty. The locals have understood the problem long ago. And no sane person who is a visitor and who tries them once, will ever use them again. Go with the buses ! (Which are not perfect, indeed, but they are much better that this Railways fiasco... and if you are traveling as a group of 3 people or more, better yet, go with Uber! It will not cost you much more that the train, minus the aggravation, plus all the convenience in all regards.