I have 50 termite bait stations at my Benton farm that have been in service for several years…read more Betts installed serviced them for over 4 years with no issues. Betts was recently bought out by Orkin. I scheduled an appointment that was for bait station servicing and inspection for termite activity as a precursor to selling my farm. There was confusion when the inspector arrived for the appointment. I was told that they could not inspect the stations as part of an inspection and they would have to be serviced by someone else. In the course of our conversation the Orkin area manager got on the phone, was rude, not understanding, and got mad. What I did not know was that he cancelled my contract without notice. when I called the number to schedule my service again I was told my account had been cancelled and I was unable to schedule the service. I cannot remember the area manager's name but will find out and post another review. This company's corporate mission statement are just empty words. The district manager is unprofessional, uncooperative, and made a bad situation much worse. I never had an issue with Betts,but this company is managed locally by a really spiteful ass!! Orkin is owned and headquartered in Atlanta,where I live full time. My intention is to schedule a meeting with the CEO to discuss this mismanaged misadventure. Hopefully they will show this clueless cowboy the door. Keep in mind that I had already paid for the service that cannot be scheduled. I would stay clear of Orkin.

We signed up for regular monthly pest control with Orkin in Wichita and paid yearly. They were…read morethorough, getting rid of mice in the winter and ants and other insects in the spring and summer. Whenever we had even a slight sign of pests returning, they came back immediately to take care of them and without added expense. Our technicians were knowledgeable and professional. Then we moved out of state on short notice. They contacted us when they saw the house was empty and were prompt to cancel our service when I explained that we had moved. A month later, we received a check refunding the cost for the part of the year we didn't use. We had such a great experience with them from beginning to end that I had to write a review!

We had used this company in the past, so they were the first company we contacted when we needed…read morepest control again. Unfortunately, this experience was extremely disappointing. A family member initially contacted the owner and was told they were short-staffed and booked for the week, but that she would call the following week to schedule service. That callback never came. Due to unexpected family circumstances, I took over trying to schedule the appointment. I left a voicemail that was never returned. The following week, I called again and spoke directly with the owner. Once again, I was told they were short-staffed, booked for the week, and that she would call me the following week to get us scheduled. I waited the entire following week. No phone call. It has now been another week, and I still have never heard from her. I completely understand that small businesses can be busy and short-staffed. What I don't understand is repeatedly telling customers you'll call them back and then never following through. If you're unable to take on additional work, just be honest and say so. Customers can respect an honest answer far more than being left waiting week after week for callbacks that never happen. The biggest issue wasn't the scheduling it was the repeated lack of communication and follow through. After more than a month of trying to schedule service, we were repeatedly brushed off with promises of callbacks that never came. Their pricing may be competitive, but in our experience, the lack of communication simply wasn't worth the savings. We have decided to take our business elsewhere.

We had ants and after Tyann came out, within a day they were gone. You can't beat the price…read moreespecially with a guarantee.

WOW!! I should have checked the reviews here first. Waiting for response now. Quick to get new…read morebusiness, evasive to resolve current business. We will see.

My card was fraudulently charged without my authorization after I had already paid the bill. The…read morecustomer service team is garbage and would do nothing about it. We have had our yard serviced many many times and there's still a lot of bugs. Very unhappy with this service and won't be renewing the contract. Oh yeah, they didn't mention we were locked into a year contract when we signed up. Such a shady horrible company. Never again!!

Great service customer service. Great thorough job. Nice people. Very good service and work ethic.read more

Very good service and installation. Found termites in our shed and the found some tubes on our back…read moreporch. Vey satisfied with their professionalism and Jermey explained things well and did a good installation of the termite treatment spikes.

Polite, professional, and prompt. We're so happy with our scheduled service and love our…read morerepresentative.

From the moment I walked in the door, I felt like a priority. The family like atmosphere makes…read moredoing business easy and stress free. The job was done professionally and they worked with my schedule. I defiantly recommend Betts Pest Control!

Heatland provided us with a complete pest inspection before we purchased our new-to-us home. The…read moreinspection eased our minds going into the purchase, knowing that the home is free from pests. We will definitely reach back out in the future if we have any further pest needs or to have future inspections done.

I highly recommend Heartland! The service and customer service is friendly, highly professional…read moreand outstanding, I needed a large wasp nest removed, He identified , sprayed and removed other wasp nests that were very high up, which I never would have detected! He examined the outside ofmy residence and also identified, sprayed and removed a large spider and eggs. I will use Heartland again whenever I have pest control needs. Thank you!

I have been with them for years but ever since the company was bought a few years back their…read moreservice has definitely gone downhill. Agents who come out to service are great, kind people. However their office workers? Not so much. They never answer their phone and regardless of how many times you try to get a hold of them, they won't answer. I've also paid and have receipts of payments and bank statements showing payments were drafted. Yet, they keep emailing saying I owe the same balance over and over. Definitely finding another company to work with in the future. It's just not worth the hassle.

Great family owned business in Wichita, Kansas. I hate spiders and they took care of my problem. I…read morelove that I did not have to sign a contract and can call, text, or email the office and get scheduled right away and use their payment link to take care of my bill.