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Marshalltown, IA

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Arona Home Essentials Marshalltown

3.0 (2 reviews)
Open • 9:00 am - 4:00 pm
Updated 1 month ago

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4 months ago

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2 years ago

I've rented there before always excellent people thanks great appliances to buy

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Hometown Hero Appliance Repair - Des Moines

Hometown Hero Appliance Repair - Des Moines

3.1(15 reviews)
50.8 mi
Locally owned & operated
38 years in business

I have now called on Hometown Hero for two appliances repairs. Once for Samsung dishwasher and now…read morefor a newer Whirlpool washer. Both experiences were wonderful. The techs are professional and polite. They take care of the issue while keeping you fully aware of the potential cost. Full disclosure throughout the entire process. I shy away from calling a "major company" but Hometown Hero conducts business like a small town business. I highly recommend getting over any preconceptions you may have of a larger company and put your trust in them. I have not been disappointed.

Recommended by my real estate agent. Fairly new to area. Made appointment on Friday and was told…read morethey could come Wednesday. Was put on list in case there were cancellations. There were not. Planned ahead and took today off from work -- UNPAID. Had several messages the last few days on how I could track my tech, and when the tech would arrive. Also got texts over the weekend from bot wanting the appliance info I'd already given them when I set apptment, which was weird. Was fully expecting tech today. TRUSTED the company. Got message at 8:07 this morning !!!!! that tech had an emergency and wouldn't be coming. They'd randomly rescheduled me for another WEEK -- on a day I'm not available!!!! They apparently have only ONE repair person??? Is that the story? It didn't occur to them to shift around schedules so they could accommodate folks like me who built their work week around the appointment TODAY???? They think it's good customer service to cancel last minute??? I'm already out a ton of cash because I took today off. I don't know whether this place is good or not, but if they can't figure out how to get a repair person out to a job, if they think it's okay to cancel last minute, if they don't have the thinking skills to see how damaging it is to a client when they cancel last minute -- how the heck am I supposed to entrust they've got the thinking skills necessary to repair my appliance?

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Hometown Hero Appliance Repair - Des Moines - Appliance repair technician speaking with customer

Appliance repair technician speaking with customer

Hometown Hero Appliance Repair - Des Moines - Hometown Hero Appliance Repair logo

Hometown Hero Appliance Repair logo

Hometown Hero Appliance Repair - Des Moines - Tool mats and shoe covers protect the customer's home

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Tool mats and shoe covers protect the customer's home

Arona Home Essentials Marshalltown - electronics - Updated October 2026

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