Had the pleasure of dealing with a man named James"store manager". He then proceeds to inform me,…read morethat he can not do anything for me unless i have an account. So i say lets do it.Then he tells me " it will take at least 3 days. James provided horrible customer service and zero solutions..... Treated me like i didn't belong in his store. I don't think customer service is James strong point , when all other employees were will to help. But in the end it was the "store manager" decision on my purchase. thanks for nothing

Excellent customer service. Store is very organized. I needed some screws that I lost for my TV's…read morelegs, and I was out of the store in under 5 minutes. Thank you Fastenal of Omaha!

Absolutely the best customer service. Not pushy. Very helpful and friendly. Definitely…read moreconsidering a sectional.

Two issues could have been handled better by the showroom with my business. I ordered furniture…read morefor my new home in Goodyear Arizona on Labor day (September 7) from Omaha (Regency showroom). Everything was on time with the completion of my home AT THAT TIME Since the home's start was being constructed since the late April time frame, the track record for completion was well expected to be ON TIME. It did not look like anything would get delayed with the completion of the home so the timing with ordering of LoveSac furniture and the completion of my LoveSac furniture order seemed timely and appropriate. I did mention to Shawn that there was A POSSIBILITY that something unexpected could cause a delay with the completion of the home. He said there was nothing he could do once payment was accepted should that occur. Needless to say, due to the COVID pandemic, an unexpected delay on the completion of the home DID occur. Again, approaching the showroom and Shawn, he was unable to help me or provide an alternative. I just needed a delay of 8 DAYS until I could close on my new home before the new furniture could be delivered. The Regency showroom didn't even mention that there was a CUSTOMER CARE organization within LoveSac that I could call and receive help with my issue. Luckily, I called and found a person by the name of Angelo. He has been immensely helpful. Angelo's plan is to move the completed furniture to a Scottsdale Arizona showroom until closing on my new home is completed AND THEN have FedEx deliver the furniture to my new home. The Regency showroom needs to remember that this is AN OPTION for future customers with a similar situation as mine. To a lesser extent (issue), I thought it was unusual that payment for the furniture order could only be taken with a credit or debit card. I was able to get around this limitation with increasing the limit on my debit card for a single day with my financial institution. The LoveSac company (and showrooms) need to realize that not everybody has a high credit or debit card limit. While quality of the product is high and what attracted me to LoveSac, the furniture is quite "pricey" compared to similar competitors. The limited payment methods need to be mentioned VERY EARLY on in a potential sale so that a customer is not surprised and can make appropriate arrangements at the appropriate time of ordering. I indicated my interest back in February 2020 and received an estimate at that time so I knew an approximate amount. I was expecting to pay by way of a check from my financial institution. It would have been nice to know of these limited options sooner.

DO NOT BUY FROM lumber liqidators, they will not back their product even if its defective. THIS IS…read moreHOW THEY TREAT VETERANS. We are getting royally screwed due to a major manufacturing issue with the laminate planks we purchased. We purchased 1200 s/f of laminate planks for our basement. Our installer has been installing this for 40 years plus. He showed us that the planks have a flaw that does not allow them to snap together to lay flat. We took a sample to the Omaha store and talked to 2 different store managers who confirmed that they were in fact defective. We then had to ship an unopened box back to headquarters. After almost a month they now came back to tell us that there is nothing wrong with the floor and they will not exchange the boxes nor take them back without a 25% restocking fee. BUYER BEWARE

Very professional and accommodating. Took his time and gave us samples we asked for.read more

They took excellent care of my vehicle. I needed a new battery, and they were able to replace it…read morewithin about 30 minutes without an appointment. The service was quick, professional, and very convenient. I really appreciated how efficiently everything was handled. Excellent customer service--I would definitely recommend them!

They are a Christian organization, and the staff there are friendly. The prices are comparable. If…read moreyou have a dog, they are dog friendly, and will give your dog water and a dog treat.

1. Staff was very nice and knowledgeable 2. Got some links…read moretaken off of my husband's bracelet. 3. Price was very inexpensive in my opinion 4. They had it ready for us in about 30-45min 5. They do sell jewelry apart from fixing a personal piece of yours 6. Located inside a store that has multiple businesses 7. There is a soccer jersey shop, as well as a barber shop 8. Everyone had the soccer game playing on the tv so the energy the place gave was fun 9. Parking can be difficult to find (street parking only, busy street) 10. Many local shops around the area as well as Mexican restaurants 11. Upon talking to the man that helped us out, he told me his family brought their business to the U.S. from Mexico to expand. They do still have a shop in Mexico.

This place has the most top notch help!! I purchased a bed years ago and had lost the hardware for…read morethe frame while my bed was in storage. I emailed them on a Sunday and heard back promptly at 8 Monday morning- THAT is exemplary customer service. Todd pointed me to the manufacturer of the bed frame so that I could order replacement parts. Thanks so much for your help. Even though my mattress is still in great shape I'm buying my next one from Lebeda and sending all of my friends there who ask where mine came from!!

We have bought two mattresses here and love them. Great service, not pushy sales people. Very…read morereasonable in prices. Much easier to work with them instead of other big name stores.

We had a wonderful experience with GV Kustom Kitchens for our kitchen remodel. They were incredibly…read morehelpful through the entire project, and were accommodating to aspects of the project we wanted to do ourselves. While communication mishaps and errors did occur on the project (as with every house project), Kustom Kitchens was incredibly professional in addressing every issue to ensure our project was done right and prompt. Would definitely recommend checking them out if you are considering a kitchen remodel!

I hired gvKustom Kitchens in June 2018 to do a remodel of my kitchen after researching the company…read moreand talking to them. There were issues from the moment I ordered the cabinets and after I paid for them. gvKustom Kitchens doesn't place the order unless you pay for taxable items. This is where my troubles began. I have been dismissed and put off constantly on a remodel that lasted a long nine months. Below are some examples: (1) Chip (Job Supervisor) called one day at 9am & said he would be out shortly to measure. He was 90 minutes late, measured & told me he had to be at another appointment in less than 15 minutes. I told him I had questions & he left anyway without answering them. (2) He was here because he miss-measured my countertop & had to cut it back. I tried to approach him on some other items about the remodel. His phone rang & he immediately interrupted our conversation to take the call. That happened a lot. I finally sat down & wrote out what needed to be taken care of & handed him the list. I ran some of my errands & when I returned Chip pulled out the list & we finally talked. I tried to help him by doing half the list & he would do the other half after he had originally agreed to complete the list. A couple days later he called & wanted me to get the other items instead of him completing his portion of the list. Before I hired them they promised to help me out such as picking out cabinets, appliances, etc. (3) I had to wait up to two weeks with nothing being done on the remodel. I understand they have other customers but felt my remodel was being pushed back. (4) Chip didn't even bother to check on the progress of my remodel for well over a month. I wasn't happy with the wall & finally forced him to come to check it out. He thought it was a different wall. He came out & looked at the wall & told me the cabinets weren't level so therefore my backsplash was put in to compensate for uneven cabinets. The backsplash & cabinets had to be redone causing further delays in timing. This could have been rectified earlier had Chip or another supervisor come out to perform a timely review. As of this day there has been no one to check on the progress until final walk thru which didn't happen until early-April without a project manager. Additionally, I have experienced numerous communication issues with management. There have also been problems with communication between management & their workers. Here are some examples: (1) I had to call & ask for documents & certificates for insurance and products only to have to remind them at least three times on each item. Every time, I was told they were busy or out of the office. (2) The ceiling was not parallel with the floor causing the crown molding to not fit. This resulted in uneven cabinets to compensate. They didn't have a solution, so I sat waiting until they could think what to do. It took them about two weeks to come up with a solution. (3) They installed my window incorrectly. I wanted a double-hung window. Chip called & wanted me to go look at some windows. After looking, I followed-up with Chip & told him I decided on the slider with the grilles between the glass. His men installed it as a double-hung window. They weren't notified from Chip that it was a slider. The crew came back on Monday to rectify the situation. (4)I called after not hearing from them for another two weeks. I told Chip we have been at this remodel for five months. He was surprised it was that long & said that the remodel was completed. The back splash wasn't completed & I had a warped door that needed to be replaced which was a carryover I from the last time I talked to him. Chip telling me he was finished really tried my patience and I spoke up. Since then, he has not taken my calls, responded to my text messages or tried to contact me. He basically pushed me off to other workers to do his job. (5) Since then my grout has cracked, a piece of my flooring tile has protruded up, my crown molding to ceiling has a long gap in it & they gouged my wall by pushing my refrigerator against it. (6) I felt my project was not a high priority to them. Meanwhile, I have received at least seven phone calls from different people including the accounting department requesting payment while work either wasn't completed or done incorrectly. Holding back payment was my only recourse for making sure the job was done & done correctly as they were told. The only bright spot was the work crew and some of the sub-contractors. They were very friendly and professional. They actually knew what they were doing if given the correct information. At the end, I connected up with Bridget & she took care of my remodel. She actually cared & got things moving. Received Great Customer Service from her! A remodel that should have taken 2-3 months lasted nine months due to mistakes & poor communication. Granted, they paid for their mistakes. These are just some of my experiences with the company.

They were absolutely incredible! Came out and made a happy 18th birthday sign for my nephew. I am…read moreactually in CA but all arrangements were made online for the sign to go up in NE. Super responsive to questions and options, great communication on timing, excellent value, and my nephew was blown away. Couldn't recommend more highly. Five stars for sure!

We had Jason + team deliver a card greeting for my parents anniversary and we were SO impressed…read morewith the process from start to finish. I initially emailed because they offered a special in May i could not resist. I accidentally filled out the wrong date in my inquiry and they were so helpful in reaching out and correcting. They made the scheduled delivery right on time despite possible pushing back for curfew reasons. My dad who is more than friendly basically came out while they were placing the sign and I'm sure bothered them (I can tell in the video they sent lol) and Jason seemed very nice and happy to make their special day. The sign is a lot bigger than I thought and full of special touches I didn't even think to request. They are true professionals. Card greetings are all the rage right now and I was so appreciative to talk to real people in Omaha versus a automated or out of town contact. If you're looking to book a sign, DO IT! I cannot tell you how happy and surprised my parents were. My dad said he would never forget this experience.