Absolutely the worst. Do not order from this company or give them your credit card information! Impossible to change or cancel once you order. Repeatedly sending oil I have never ordered and changing my card!!! read more

ZERO STARS!! UNSAFE & DANGEROUS AROMA 360 DIFFUSER OVERHEATED - MELTED AND BURNING MY CONSOLE TABLE. THE DAMAGE IS DONE! IT'S BEEN TWO MONTHS since this incident happened. We contacted to customer support and sent the pictures and receipts for what we paid and the cost of our VINTAGE Console table. I only received an email saying they escalated this issue to "Management team and they will contact me with a resolution to resolve this" BUT SO FAR NO BODY CONTACTED ME! I demand a FULL REFUND FOR what we paid to AROMA360 and the cost of my Console table! read more

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Sales clerk would not exchange my defective diffuser. Pretty sure the way the company makes money is by the continued sales of the scents/aromas used in the diffuser. You might want to hire smarter people. read more

BEWARE! I purchased my own unit a while ago but haven't had the opportunity to come back into the store. I've did however call numerous times and been put off to tech support. Not come to a solution or been able to get it fixed. They will not replace it after 3 months. They did however offer me $50 off of a new one. For the price it should be replaced. I have several bottle of oil now that can be used. The components inside are cheap. My recommendation is to go to Brilliant Scents also located in Boca Raton. Owner there will stand behind his product and doesn't use cheap components. Not good customer service or a good solution. read more

Aroma360 - Cheap components - Perfume Near Me - Boca Raton, Florida

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The most unprofessional company I've ever dealt with. I've been trying to cancel my subscription for the last 6 months and it hasn't been done. I get sales calls but no response to my request. read more

Absolutely DO NOT buy any products from this store unless you like recurring charges for inferior products. My wife and I made the mistake of walking past this store in Feb. 2023, and spoke with an associate who beautifully spoke up about their three-year subscription plan for an HVAC system. It seemed genuine, they promised satisfaction and even offered to extend the trial period. After trying to look up the product online literally hours after signing up for the service, we returned back to the store for cancellation. Easy, right? This has been our living nightmare. The store associate, Emme, assured us that it would be handled by the "finance department." No confirmation email, she just smiled at us and said it would be taken care of. No record of a cancellation, and it's been two months later. We are still receiving notices that we are past due, and when we spoke with the concierge team, they said that they have no record of this cancellation despite being told by the Boca store that all was in the works. They don't communicate. I want to emphasize this for those in the back. THE STORE DOES NOT COMMUNICATE WITH THE FINANCE DEPARTMENT. The store employees simply smiled and laughed when they conveyed this to us, after our third trip to the store to complain. These are con artists only interested in subscriptions. If this review reaches you and you are considering it, save yourself and your credit. This is gross business practice. read more

The customer service is horrible. They don't know how to handle customers very well. They constantly transfer you all over and then I have to give my information time and time again. I have called them continuously and have to call back constantly because they messed up something else, that I was told was done, for instance, cancelling a monthly order. they are horrible. read more

Have not had it long enough to evaluate, but so far so good, I just feel the oils are over priced and they say you can only use the original in the defuser, so that being said this is what I have to offer, hope it's helpful! read more

The salespeople there are rude and unattentive. She sat at her desk and I had to walk to the back to get her attention then realized she was doing personal shopping on her laptop. She was unwilling to fix an error with a product that was ordered and didn't even suggest how to fix it. These products are expensive and you would think that with the amount of money that is spent there, they would be more helpful. read more

I was trying to reach a real person . It was like finding water in the desert . Chat , email etc and still no phone number to reach a customer service person . I ended up placing the order online , without any help and wondering if I made the right purchase, read more

By far the worst Customer Service I've ever dealt with in my entire life. The products are great but the customer service is awful. Don't expect anything from this company.. Especially if you have a problem with your product. read more

I absolutely love this product! I've had it for a year now. I received many compliments when someone comes over. The staff at the Boca location is outstanding, but especially the manager, Christine! Amazing customer service! read more

I bought their product with financing, before I signed the contract they were calling and being very nice. when I started calling 12 days before my time frame for return, I couldn't reach anyone not even the agent that I signed the contract with. I called over 10 times, left VM, and emailed, and they intentionally ignored me and never called me back just to let me go over my time frame so they could say, "Oh, you can't return it anymore its more than 30 days even though I start calling 12 days before my 30-day expiration date. REALLY BAD EXPERIENCE, BE CAREFUL. read more

No no no. Horrible customer service. Liars as well. Told me I would receive a full refund and gave me half and no one response to email or and no one answers phone calls. This company is a scam! read more

On Christmas my sister in low gave me a gift from aroma 360. A big candle I love it, but Unfortunately, on Monday, January 15, 2024, I almost lost my entire house because of this candle. It caught fire and burned my table that I bought less than a year ago at ikea. My daughter, who was 37 weeks pregnant, felt sick because of the smoke and almost lost my dog too. the glass of the candle broke and the fire spread to my table, placemat and chair, if it weren't for my daughter, my dog would be dead and I would be homeless... I was disappointed....I've been using candles from different brands for many years and this was the first, I've never had an experience like this. read more

The worst customer service I have ever received in my entire life. My boss ordered the wrong aroma cartridges and wanted to swap them for another aroma. The manager Christine of the location was so rude and obnoxious to me. I've never been so snubbed as a human in my entire life. She looked at me like I had 10 heads and said "you need to take it up with customer service." I was like "my boss just spoke with you." Then I got my boss on the phone and i gave her the phone and then she blamed me on the phone for saying that I said I was trying to trade in for another machine. That I was in the wrong. Girl bye. These ppl ended up getting everything I needed to accomplish. While giving me dirty looks and treated me like I was the help. Girl you're a manager of an aroma store. read more

I bought a mini Diffuser. I was told it was rechargeable with the USB connection and it is not true. It has not battery and has to be plugged in all the time. My main purpose was to have something portable. Also it's very noisy at night. Too noisy to sleep. I went to return it two days later and was told could not because it was already open. How do you know if the product is good if you can't open it? What kind of business are they running? I will never ever buy anything from them again. They lied and they couldn't;t care less. Their only goal is to sell overpriced long term contracts. They need to learn how to treat the customer with more respect. read more

This is a scam. Took my money and no product. No reply to my email and when I try calling all i hear is a high pitch noise. When I track my package it tells me there was an issue with me package. It shows me that it is in Fort worth TX. Its been there for a week now. WTF DONT buy anything youll just lose your money. Tell all your friends and family the same. read more

O M G what a scam! How are the two females that work at this location not fired yet ?! They will do anything in their power not to help you out once you finally purchase from them and are asking to exchange. Their attitude is inexcusable. They will ignore your calls and texts and then pretend that person is on "pto". These people need to get fired. If they don't it just shows the entire business is a total scam / money taker. NO customer service. The woman I spoke to today (tall with brunette hair) was mocking and condescending towards me, I am still literally in shock by her nasty behavior towards a paying customer. read more

This company is TERRIBLE. I never subscribed, and they keep implying that I did. I've written them, spoke to them, and even begged them. I'm still getting notice of ongoing orders. If they charge my credit card, I plan to report them for fraud. read more

Was able to get my question resolved extremely fast and accurate with Joanna. Wish all help desk and customer reps were like this.

Never, ever buy this product. I bought the Hourglass diffuser and it leaked all over my credenza and it took the finish and paint off the entire piece. I a, sooooo angry. After a month the oil seeped out from the bottom of the unit. I have a small galley kitchen and I never could smell any aroma from this unit. I had to get my nose right up to it to smell anything at all. My total bill was $200 and I got nothing for it except my furniture was ruined. DO NOT PURCHASE! Too bad I can't upload pictures. read more

This company has some serious ethic issues! If you selected one of their plans, don't believe them you have a 30 day cancellation policy because it's a scam, they're doing everything in their power to negate that. They claim their oils are hypoallergenic, but my children have both been having health issues because of them which is why we have to cancel. After what they're putting me through, I just need to share! read more

The fancy marketing of Aroma's products doesn't live up to the actual quality." "I ordered a special subscription for six months of oil from Aroma, which came with a free machine for Christmas. However, after the first month, I didn't receive my oil as my credit card was not working, even though it had worked the first time. Since I have a busy job, home, and school, I couldn't call them right away. But when I finally did, they sent me a link, and I had only 15 minutes to put in my new credit card details, which was surprising and inconvenient. After this, I received the product, but it's been almost four months, and the machine doesn't smell as good as it did before. When a salesperson called me, I explained my problem, but instead of fixing it, they tried to sell me a bigger machine and I have to pay $129 per month, which was ridiculous since I had to pay $59 per month. So, I decided to cancel everything and throw away the machine as it was just a waste of time and money. I feel like the fancy marketing of Aroma's products doesn't live up to the actual quality." read more

Knowing what I know today, I will not deal with them again. Their customer service is the worst I have ever dealt with in my life. I am not sure how they can stay in business with this kind of CS. Unbelievable. You should see my chat screen I have with them ! I keep typing HELLO, no response! read more