Great honesty, integrity and business ethics. Excellent Service.
I have lived in this house for 18 years and have used 4 other septic service providers. Some were okay to work with. I had never used Arnett Environmental, and they have been the best by far. Head and shoulders above the others.
Our septic pump had stopped working over the weekend and the pump 'barrel' was full. I had just had the actual septic tank pumped out in 8 months ago.
Monday morning, I called some companies I had used in the past. They said that they would need to pump out the septic tank again and install a new pump. I had never used Arnett, but I noticed they had good reviews. I spoke with Brandon on the phone about the problem. He said pumping might not be necessary, and that the current pump may still be usable. He discussed multiple options and the cost of each option. He also was very honest about services that would NOT be necessary. Brandon was able to send a crew that same day.
The crew was Luke and Michael. They are very knowledgeable, their work was high quality, and they had the patience to answer my questions. While I watched, they tried multiple ways to get the current pump working. They were able to get the current pump to work, but it did not have enough power to discharge the waste at an acceptable pace. They took the time to show all of this to me. They replaced the pump with a new pump, tested and exercised the system to ensure it was fully functional. No additional tank pumping or other service was needed, and the cost estimate was exactly as Brandon had discussed. No surprises and no additional fees.
The honesty and integrity displayed by Brandon, Luke and Michael made this a pleasant experience. I highly recommend them and i will definitely use their business in the future. read more