On Wednesday, March 13, 2019, we were hit with a big snow storm in the White Mountain area. Our…read moreFord Focus kept getting stuck. Road conditions were terrible. At times, nothing was visible because the wind kept blowing snow everywhere. Unfortunately, I made the decision to pull off to the side of the road and leave my vehicle there until the snow slows. DPS decides however, that I am parked in the middle of the road and has my vehicle towed. I understand that is a risk I took. I'm calling around to see where it was towed to and I phone this company. A nice man answers and is polite as he explains that yes, they did tow a vehicle from near the resort, he does not know what kind of vehicle, but could I phone back in about 15 minutes, there will be someone in to help me at that time. I phone back about 30 minutes later and am told yes, it is there, it will be $337.80 to get it out and $30 per day storage, bring a picture I.D. and proof of ownership. About 2 hours later, I phone again to get the exact amount due if I were to come in that morning, the lady rudely tells me "it is what I told you was due this morning" I apologize, explain that I am new to having anything towed, this is a stressful situation, I am not rich but I do want to make sure I have enough to get it out. "I do not know if you guys have already tacked on $30, I do not know if this includes tax, you do not have to be rude, I know I owe." She tells me, "ma'am, if you want me to be rude, I can be rude." About 20 minutes later, I am again at their mercy. We cannot find the title, so I want to know what they consider proof of ownership. They must have caller I.D. as it takes a while longer for someone to pick up and this time it is a different lady. She tells me a picture I.D. is all they need. I explain about the rudeness of the other lady and this lady just says, "I don't know anything about that". I tell her "I work in one of the businesses where you guys leave your cards and I have NEVER been rude to any of you when you drop off cards. I am always giving your cards to customers seeking roadside assistance. If this is your attitude please do not bring any more cards to my place of employment and know that the cards that are there now will be going in the trash." Her: "That's fine, just come pick up your vehicle." These people are RUDE, RUDE, and RUDE. If you can avoid them, AVOID THEM!!! $330 plus is not "chump change" and decent customer service should be included in the price.