I did not enjoy my visit one bit. Overall, I felt like they did not care about my dog or providing a good customer experience. It was my first time there. I was looking for a primary vet for my dog and was highly disappointed. Lazy coronavirus protocols. Some staff had terrible attitudes. You can tell they overbooked and were very unorganized.
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My dog recently got into a tussle with a raccoon and had to be taken to an emergency vet in the middle of the night. The emergency vet was amazing and set me up to have high expectations. They recommended a rabies booster, which leads me to my visit with Dr. Armstrong. We made an appointment by phone. The first person I talked to was very pushy and didn't bother asking why were were coming in; I asked if I can explain what happened to my dog and wanted to make sure he would get what he needs and how much it would cost. At which point, they put me on the phone with a very nice and helpful woman.
When I arrived, I called to check in. They asked me to sign in at the door and go back to wait in my car. I waited for a call for 25 minutes after my appointment, which I was being slightly patient about. I was on an app on my phone that didn't notify me that they had called, but immediately called back, and they said to come to the door. At the door, an older woman in pink asked me who I was and when I told her, she gave me attitude about how she had been calling me. She took down a few pieces of information and asked me why I was there. My hands were full with my dog, and I was standing in the heat and couldn't reach the documents to tell her. She proceeded to help someone else and walk inside without telling me what was going on. I waited by the front door for 10 minutes before another young woman with dark hair came and asked me to wait in my car. I told her I was told to come in. She asked me again to wait in my car. I told her again that I was called to come in. She finally said okay let me get a room ready. When we got to the room, her tone had changed and was nicer. As she took everything down in this small "private" room, there were other workers that were using the room as a hallway, which I found very weird. At one point, the woman in pink came in to check if I was someone I wasn't even though I gave her my name earlier. The woman with black hair shut the doors and left me to wait for the vet. The vet came in about 10 minutes later with 2 other younger people (possibly trainees?). (By the way, that's 4 adults and a dog in a 48 sq ft. room. Just for reference, my job has a 1 person per 250 sq ft. rule in place. Everyone was wearing some form of face covering, but there was no social distancing going on.) My dog immediately went on the offensive. Keep in mind he did not make a sound when only one other person he did not know was in the room. The vet did not consider that maybe they had overwhelmed him and did not consider any solutions to make him comfortable. Instead they treated him like a wild animal. I got very upset and told the vet I wanted to leave immediately, but decided to go ahead with just one shot of many that he needed because I was afraid I couldn't get another appointment soon enough. He tried asking me what was wrong and I said I wasn't happy with the entire process. I wasn't very good at vocalizing my concerns at the time. I left the room with no direction on what to do next. I figured I had to pay so I waited around at the desk until someone came to help me. The woman in pink came and said she basically didn't know how to help me because she didn't have my paperwork. She never came back, and instead a new tall woman with black hair came to the counter to ask me what was wrong with my visit. I generally told her it was a very bad experience and that every step along the way was difficult. She had a terrible attitude and told me that things are hard because of the virus. I had no issue with extra protocol due to the virus. She didn't seem to really care about my concerns. I paid and left. read more
