I'm not the type to complain or comment on how people want to run a business but I've been a…read moreregular guest for a few months now and almost every time without fail it looks as though this place is just a nightmare.
I come here frequently mainly because of convenience, it's much closer to my home than any of the other locations that are about a 20+ minute drive but despite the consistent regulars they have, I am shocked that this place is still running. The lines to get popcorn and drinks are constantly overflowing which would make sense for busy movies, but I would hardly ever see more than a few people actually on a register helping guests while who I can only assume are managers, typing away on a computer at bar while they're workers are drowning. It's unprofessional.
I remember wanting to see Spider-Man in IMAX screening a few weekends ago, and the place looked like the poor workers were barely hanging on by a thread. Some short little girl was being yelled at by maybe 3 groups of grown adults all at the same time, while there were only 2 other workers on a register taking guests, to then pawn them off to her. I don't know if she's a manager, because she did have on a different shirt than the others, but still. If she is, I feel sorry for her, AND her employees. To only have 3 people handling what looked to be hundreds with no other help that I saw, is outright unprofessional.
Not to mention how sometimes I'll see workers blocking off parts of the lobby to mop where myself and others need to walk through in order to get our drinks and scan out tickets. It's crowded and creates a claustrophobic atmosphere where I then have to squeeze through workers smiling uncomfortably at me or other guests unaware of where they are walking. I like to stay to myself most of the time, wanting to watch my movie and then leave. So to have to navigate the lobby like a minefield just to get a drink is absurd. I don't understand why they can't just wait to mop once they're closed or when it's slow, It's not like the place is any cleaner than when they started.
I've also had a few issues with the restrooms being absolutely disgusting. I don't even want to know about the biohazards that must be in the men's restroom, but both the women's and gender neutral are vile. I'm sure it's been more but twice already this month the gender neutral bathroom has been blocked off for whatever reasons. I asked one of the workers passing by about it one time and she just smiled awkwardly and said they were getting it in order and should only be a few minutes. It was definitely way longer than that. I really do feel bad for whatever poor worker they had locked up in there cleaning all kinds of things, but this also wouldn't be such a reoccurring issue if they just had the decency to take pride in their building more.
The cherry on top of it all, is that the seats are frequently broken and uncomfortable. It's not uncommon to be flat out missing a cup holder, or to have a tear in the center of your chair, or just have it broken for the entirety of your movie. I had came a few weeks ago, to watch The Odyssey, only to have to leave my seat and let a worker know that it wasn't working properly. He told me that the best I could be offered was a voucher, which was useless to me because I'm an A-list member. I didn't want to give him a hard time, and went back to straining my neck and back to sit somewhat comfortably.
What really compelled me to write this review though, is because of what happened tonight around 6pm. Out of nowhere, our screen turned off and we're being told there's been a power outage and to go to concessions to get a refund. Once again, the place is absolutely flooded and as I'm waiting in line for a refund for my food, I decided to cut my losses and just go home. I think tonight really highlighted everything wrong with this place. It's overcrowded, overpriced, and overwhelming. The workers look miserable and the place has never once been spotless. I'm not sure if this location is just facing an understaffing issue, or if they're low on funds but they seriously need to get their act together because this is just embarrassing. There always seems to be one issue after another with this place.