Found Randy Haddox (New Car Sales Manager) on Leashackr who made it one of the best car…read morepurchases/leases I've ever done. 95% of it was done online and over the phone and simply had to come in to Bayway to pickup the car and sign the last bit of paperwork. From start to finish it took ~4 days.

Terrible. Regret purchasing my vehicle from them. The worst customer service I've ever experienced…read more After attempting to contact them still no one has contacted me to try to make things right after I put down a significant down payment & my car only had 1 floor mat. They said they'd give me some, it's been months & I've reached out about it & they said I'd get a call back from someone to work on getting me floor mats. Wasted money on getting my car detailed cuz the floor just gets dirty instantly.. Also discovered the other day when I was on the side of the interstate with my 3 kids & a flat, the vehicle they sold me in September of 2025, didn't have a donut or spare. DON'T GO HERE.

After finding out our own car was going to cost 11k to repair and only worth 13k we had to make…read moresome tough choices. I went to Big Star's website and wrote in with interest about a new Explorer. I also shared the struggles we have been facing. Their team was amazing at getting back with me and empathizing over our struggle. With all the stress I needed an easy transition and couldn't bear a full day in a dealership. That would have just turned the knife. Adrien was super helpful, worked with me on getting above residual value for my car, negotiated rates before I had to come in. We did all our financials online. So by the time we came in all we had to do test drive the car, agree on final financing, and close the deal with finance. We were in and out in 2hrs. This was the best and most seamless car transaction I've ever had in my life! Hands down amazing people. Thank you so much for understanding this stress I was under and making this as easy as possible on us. I am truly grateful!!

I'm not a fan of making negative reviews however in case it's like this, I don't mind!…read more I own a 2000 Ford F350 4 x 4 that had/has to open recalls on it. I took my truck to Big Star Ford on 288 S. in Pearland yesterday (5/1/2025) morning for my 7:15 AM appointment. My service advisor is Robert. He seems to be a really nice guy with a sales attitude and quick Witte.(I love quick Witte.) Robert said he had one guy there who he wanted to look at my truck because he has worked on them the most and is quite familiar with that motor. I asked Robert to have his mechanic look at the transmission leak that I have and also a blend door issue.(that is a unseen box under the dash that switches the air from the heater core to allow cold air that's from the AC compressor to blow into the cabin.) Robert seen more than happy to accommodate my request and asked if he could have the truck for a couple of days to complete the work that I was requesting and I agree. I went back to Big Star Ford yesterday evening to have them look at a fault that I was reading in my mercury, mariner regarding my SiriusXM radio. I was surprised to see my truck in water appeared to be the checkout line. I got in line to see Robert and he said that he was just about to call me to let me know that the recalls have been fixed. He also told me that I had multiple oil leaks, in addition to my transmission leak. He said all the part numbers are obsolete for the gaskets needed to repair the leaks. He went on to say that it wouldn't be cost-effective for me to have them source the gaskets outside of Ford because they could not guarantee the work. That I understood, so I asked him if I could have the part numbers so that I could source the gaskets elsewhere. This is where the veil drops. Robert told me that the mechanic didn't write the part numbers down and had only done the visual inspection. Is not possible in my mind to determine that a part number is obsolete, without looking it up in the database! Robert then said well, while the person who deals with recalls was working on those items, the repair mechanic came by and "looked the vehicle over and determine that the gaskets needed were obsolete". This was really annoying. I'm pretty sure this was an attempt to extort money. Robert said it wouldn't be fair to the mechanic to have him provide the information that allegedly he had already looked up because it would take him time that he was not getting billed for. Please remember Robert told me that this process was already completed by the mechanic who had determined that the part numbers were obsolete. So Robert said for me to get the " obsolete part numbers for the gaskets that were leaking" I would need to pay a diagnostic fee, which is $235 per hour. I believe this was the ultimate goal. I believe in building relationships on mutual respect and trust. As consumers, we have the option to spend our money where we choose. I tried to find an establishment that I like, that treats me respectfully and values my time while simultaneously providing qualities service or products! Big Star Ford does not fit in that category! On a sidenote, I can't prove this, but they may have cleared the fault and charged Detroit for labor they may not have performed. By the way, remember that satellite radio fault I went back to have them look at? Well that didn't happen either. Robert provided this analogy " what you're asking is like calling a cancer doctor over the phone and asking them to give you a diagnosis based on symptoms". This is a known issue to Ford. I provided Robert the technical bulletin number which she brushed off. Buyer Beware

I am very satisfied with my 2002 Jeep Liberty that I've almost paid off. Premier has always been…read moreunderstanding the few times we were late on payment. They helped me fix a major repair that was done incorrectly at a local repair shop (ball joint issue) for a fraction of the other shop's charge, making no profit themselves. We will buy our next car from Premier and I'm planning to buy for my daughter there as well. Nice selection, excellent customer service.

DO NOT SHOP HERE!!! This car lot is THE worst in TEXAS. I bought a 2004 Jeep Cherokee from them, I…read moreput 2,000 down. Take the car home. In about a month; while I'm at the bank paying the car note, it overheats! In the line while I'm paying the car note! I called them they would not take it back or give me my money back. The jeep had a bad ECM. The owner Amin or whatever knew it and still sold it to me. I spent over 1,500 trying to fix it, nothing worked to fix it. Please everyone spread the word, these people are crooks! I am going to put it on Facebook, twitter about them.

bought a car from them and not even a month transmission goes out. they have no warranty and…read moredoesn't stand behind there product. worst experience.

I am a small business owner so naturally I try to support small businesses where possible! But with…read morethis one I had a terrible experience, back in February my wife and I reached out to gates auto about an suv they had on there lot, working with the owner he told me time and time again that the vehicle we were looking at would be a prefect fit for what we needed! So we ended up pulling the trigger on a 2014 Dodge Durango Citadel, it was a pretty much exactly what we were looking for! Well a month goes by and the vehicle just starts falling apart everything that can fail other than the motor and transmission has failed, thermostat, water pump, throttle body, accelerator pedal, battery, and the list goes on. I took it to a couple shops to get quotes to get the truck back up and running safely on the road and I'm looking 5-10k in potential repairs so now I'm stuck with a 20k paperweight. When I called gates to let them know about the issues the owner continues to tell me, " man I'm sorry I knew those dodges have problems and that I probably shouldn't have risked buying this one but it is as is so sorry buddy" I would not recommend this dealership to anybody ever! Don't go through gates used cars they are crooked sales men that don't care about what they sell!

Great customer service and value; Luis assisted in financing and getting into a vehicle the same…read moreday! Would recommend OC AutoSales for your used car needs!

Lamarrah was incredible and the whole team was friendly and knowledgeable! Texas Direct auto was…read moreeasy to work with and made the whole experience practically painless... I wish my credit union had been as easy to work with!! (Eyeroll) I walked in about 4.15p on a Thursday evening and was out the door in just over an hour... I was given top dollar for my vehicle and the team was professional and friendly. I can't say enough about Lamrrah! She was understanding and funny and really provided incredibly customer service, which is a dying art!! If you're selling a car, I highly recommend Texas direct auto in league city !!

SACAM!!!! These guys had a car I was interested in. Was told to get the price out the door, I'd…read moreneed to submit to a credit check! Don't let their tactics fool you. Worst of the worst. Run! Not sure why such high reviews

10/10 Customer Service from Colt!…read more My truck got totaled here recently and I saw there was a sale on the ST-Line models of the Ford Edge. Requested more info and I was called same day by the most professional and knowledgeable sales rep I've ever talked to. Although I live 11 hours away, he was able to set me up with a facetime overview of the car and was willing to help out with delivery. Really appreciate the professional and speedy service this dealership has to offer. Thank you guys!

DO NOT GO HERE! The manager, Marvin, is a snake in the grass and a con artist. Not only did he…read morescrew me and my husband over while we were in the middle of purchasing a car (while I'm 9.5 months pregnant), he also screwed over two of his sales associates by losing them a deal. One of them being new and lacking the guidance they needed from an appropriate manager. Sold the car we had a purchase order going right out from under us AFTER negotiating and working on sending over the appropriate funding. We still do not believe a word he said, and that he intentionally scammed another customer so he could benefit from the Rob Carter financing vs. our much lower rate (12% vs 5%). An absolute horrible person and I feel sorry for his employees!

Get ready for a gaggle of Dealership reviews. On this day we hit 5 different dealerships, test…read moredrove 3 cars, and this was a the second attempt for a Toyota dealership as well as our last stop of the day. Oddly, The Toyota was the only car we were not able to test drive in either dealership we visited. Keating was by FAR a nicer dealership than most we visited this day. It was VERY busy on a Saturday at 2p. They are located a little bit away from all the other things, and has a spacious lot. It's a new looking axe, well kept. It is currently surrounded by construction, so that's a bit of a nuisance, but not their fault. Expect some way finding issues.until that clears up. We were greeted at the door and escorted to the wait area. They don't have any table or spaces available for customers, so we waited a wee bit for service. It happens, first come first serve. 15 minutes later we were sat, and as we tried to converse with our salesperson, we were constantly interrupted by the customers on the other side of the privacy wall. Our sales person was apparently juggling more than one set of customers. This became more evident and aggravating the more it occured. Once we discussed what we wanted to see, our person had trouble finding the model we wanted in their inventory system and went back and forth a few times, saying he'll be right back. After another 25 minutes, he came back to let us know that they did not have one on the lot. Overall, I feel like that could have been a much faster and easier process. I would've appreciated a quicker understanding of their situation rather than a longer stay twiddling my thumbs and 45 minutes of no productive activity. I understand it gets busy and people want to make a sale, but a smoother intake process is clutch. And don't come grab us off the lot just to leave us at a table while you help other people. Finish with them, then take on more. Neither group is getting the best service the way it's being done. You could call ahead as well, but I had expected them to have at least one of their flagship hybrid RAV4 models available. My mistake. Nice place, maybe go towards opening, it might be a better experience. And check their inventory before the journey. Long drive to not have something to test drive.

Keating Toyota The head manager there so rule, we didn't…read moreagree on the price. So we left the dealership the manager run out after us and screen and yelling at me and my kids at least 30 minutes and talking trash, . So unprofessional. I read a lot bad reviews about this dealership but never experienced any like this in my life. We have right to go negotiate if you we don't meet what you don't have to sale you don't have to so unprofessional about this. I never meet one unprofessional manager like this in my life . What is the deal? I Would never came back to this dealership again. I am writing to submit this review, which occurred in December 2026, but was still pending in my inbox. I am now sending it to you.

I went in last week to try to get an offer on a car I was selling outright, without any trade in…read more I wasn't sure what to expect since I wasn't buying a new car, just selling one and honestly expected a bit of a time consuming ordeal, but that was not the case. I met Glenn. the buying manager at Southfork, and what a surprise. Told him what I was trying to do, no interest in a new car, just an offer, and fully expected to be waiting around an hour or more, but that didn't happen. Glen was polite and courteous and professional, took the keys and did his drive and look around and in less than 30 minutes I had an offer that exceeded that of the two previous dealerships I had visited. It was simple and easy and no hassle at all. Many thanks for the courteous and professional help. Next time I am selling a car I am going back to Southfork.

DO NOT GIVE THEM YOUR BUSINESS. This place is literally the worst. They kept my boyfriend's jeep…read morefor 1.5 months for a battery recall. When he picked it up the rear view mirror fell off before he even got out of the parking lot, so he turned around and took it back to them. They kept it overnight and when we went to pick the car up the next day, the front shield was cracked from top to bottom. The service manager, Justin, immediately denied responsibility and said it was a rock chip. We showed him, and had him feel the outside of the windshield so he would see the crack was on the inside of the windshield, not the outside and it was at the EXACT location on the rear view mirror that they had to fix. Even pulled off the outer case of the mount for the rear view mirror to show that the crack is exactly where bracket attaches to the windshield and that's what cracked the glass. Justin was rude and just didn't give a F. He's definitely not someone that should ever work in a position where he has to interact with people. He just kept denying responsibility and refused to repair or pay for the repair. There was no rock chip in the windshield when we dropped the car off with them, and still isn't now because the crack started on the inside, and we had a perfectly intact windshield before they "repaired" the mirror that they broke. Don't buy from them, definitely don't take your car to them for service, and don't give them any of your business. Worst dealership and service center i have ever encountered. Would give the zero stars if that was possible. This is now opened with Stellantis Customer Care (case 95980010) so the incident is formally documented. Also filed a complaint with the TXDMV (case 27-0011770).