I have brought in four of my guitars (two acoustic and one electric) for basic setup work (one…read moretwice when I changed string gauges). I have never dared to mess with acoustic guitar setups in any way. Calvin and Trevor have been very patient and helpful and I have enjoyed playing the instruments much more after the work was done. Definitely worth the trip out there.

Brought my Telecaster back to life. Can't say enough about how Trevor and his staff listen, offer…read moregreat insights, and truly are partners in helping musicians express their best selves in the Pioneer Valley.

Easily the best shop in Northampton. Great prices, and good guys. I have purchased several things…read morethrough this shop, and encouraged many people to buy guitars and other instruments here, too. The selection is ever changing and eclectic. They buy used, predominantly, (With a few custom new pieces by local craftspersons.) They check the gear over pretty well, but it's always a good idea to take the guitar in for a good setup at a local luthier. They will do repairs and setups for you here at the shop, too. They have Guitars (Acoustic and electric), banjos, mandolin, auto-harp, Sitar, Percussion, Bass, Violins and Viola, horns, effects, Amps, cases, and accessories. (And other things, as they come in.) Every time I have interacted with the staff they have been friendly, knowledgeable, and just downright nice. The new location is wonderful. I love the wall of guitars. Please stay in Northampton forever and ever. Thanks. : )

---- an ex-employee of theirs saw my review and contacted me to appologize. He informs that this…read moreis not an unusual situation and it is why he quit. Avoid this place.

We have worked on two different projects here with Jim Gipe. His digital printing expertise is the…read morebest; he is the equal of the art printers that I used in San Francisco. Jim captures images with a Hasselblad and prints archival images on canvas or paper. He consults with artists and makes suggestions. The prices here are reasonable and I always emerge with a project that is even better than I imagined.

Jeff and his team are true professionals. He gave me an honest price for all work done and stone…read morecosts. He was very helpful on design ideas as well as the longevity of the designs that we were thinking of putting on the stones. Jeff and his staff take pride in there work and made sure that every thing was tip top and perfect. If anything wasn't quite right he made sure it was fixed with no additional costs. He is a great communicator, as well, and kept me in the know as the process of making the stones and engraving an already existing stone took place. Can't ask for a better place for this type of work. A very happy customer.

Martyn Auto repaired the instrument cluster that another company damaged. I sent a cluster for…read morerepair to a company that wont mention, they damaged it apparently because it came back in a worse state than it was sent it. i was gonna buy a replacement cluster from a dealer but heard good things about Martyn Auto Electronics from other auto shops. Glad I sent my cluster to Martyn Auto.

Martyn electronics received my gauge cluster from my 03 silverado and were helpful when the unit…read morecould not be repaired and guided me through a remedy that was prompt as well as quality.We were very pleased Thanks again.

I can't say enough about how great this store is. And now that they're in the new location, it's…read moreeven better. I've bought, sold, and traded a ton of gear here and it's always been a great experience. The whole staff is very helpful, but not pushy. I often deal with Sam, since we're both guitar pedal aficionados. He's always eager to answer any questions or just talk about gear in general. Their inventory is very impressive, for an independent music store. And their prices are as good as the big online retailers. I don't go as often, since I moved out of the Valley. But whenever I'm out that way, I'm sure to stop by. I haven't been to every music store in Massachusetts, but this is definitely the best one I've been to. Beginner to Boutique, they have it all.

AVOID MILL RIVER MUSIC AT ALL COSTS - JON (the owner) HAS AN APPALLING LACK OF ATTENTION TO…read moreDETAIL. ADDITIONALLY, HE IS EXTREMELY RUDE AND DISHONEST. In the past 25 years, I have over 2500 transactions on ebay and reverb. I have left negative or neutral feedback less than one 1/2 of 1% of the time. In this case, Jon richly deserved it. Many times over. PayPal glitched my address on a Reverb Payment, resulting in Jon sending my guitar to the wrong address. This was DESPITE me giving the correct information to Julia prior to the sale AND having the correct information on file with Reverb. As soon as I saw the error, I contacted Mill River Music immediately -Julia was not there, so I had to deal with Jon. Jon acknowledged the correct information WAS provided ahead of time, that he did not talk to Julia prior sending, and that he blindly went by what PayPal provided without contacting me first to verify. (Despite my primary address of record on Reverb being the one I had provided to Julia prior.) ALL OF THIS WAS NO BIG DEAL- LIFE HAPPENS-I GET IT. However, when I contacted Jon, instead of apologizing for his oversight, and immediately correcting the situation, he was incredibly rude and insulting many times over. OVER HIS LACK OF ATTENTION TO DETAIL. There is no excuse for this deliberate lack of customer service and accountability. None. He then said he would contact Fed-Ex to reroute my guitar. HE DID NOT. Again, there is no excuse for this deliberate lack of customer service and accountability. None. Jon had several days to contact Fed-Ex prior to delivery and failed to do so. He had time to send me several obnoxious messages, but he couldn't make time to contact Fed-Ex and redirect the guitar prior to delivery. This resulted in the guitar being delivered to a high crime area and left unattended in plain view in a box labeled as a guitar. It is incredibly lucky that the new occupants were honest, retrieved it before it was stolen, held it for Fed-Ex and that Fed-Ex was ultimately able to deliver it correctly. (No thanks to Jon.) Jon never once acknowledged his lack of attention to detail with my valuable instrument, or apologized for mishandling it. IF he had, that would have been the beginning and end of it. Instead, Jon's actions have forced me to leave this review as a warning to potential customers. AVOID AT ALL COSTS. THIS IS NOT SOMEONE WHO TAKES PERSONAL OWNERSHIP, PRIDE, AND RESPONSIBILITY FOR THE GOODS AND SERVICES HE PROVIDES. AVOID AT ALL COSTS. PS: 1. to be absolutely clear, Jon waited TWO days after i reached out before he contacted Fed-Ex. 2. I have screenshots and pdfs of everything. 3. i fully expect that instead of demonstrating basic customer service and simply owning his mistakes and apologizing for them, Jon will reply to this review with more gaslighting and personal attacks. AGAIN, Avoid At ALL Costs!

Excellent house-call service on a puzzling network issue. Zach provided exactly the technical…read moresolution we needed in a timely, efficient and "people first" way. I'd recommend him for anybody on a budget needing business-class IT service.

Zach's customer service was top-notch. He was willing to work with me with a simple but relatively…read moreurgent request, reaching out to me to talk and iron out all the details, then provided an estimate that exceeded my expectations in terms of delivery time. I'm very satisfied with my experience. Thank you Zach!

What a nice person! I live at a distance and needed a tuner for my mother's piano in Chicopee. We…read morearranged it all on the phone. He was very courteous and understanding about the unusual nature of the project, tuned a very neglected piano so that it was serviceable for her. He was a pleasure to work with, reliable and kind. I highly recommend Wendell Haire Piano Services.

Mr. Haire did a terrific job. He called prior to arriving and asked if he could arrive a little…read moreearly, which worked out great. He answered all my questions and explained his process then went right to work. The concert he played at the end to test his work made our piano sound like Liberace was at the keyboard, like a concert hall instrument. It made me wish I could make it sound that way. He's a true master of his art. Well worth the investment.