Outstanding stay with even a better host !! Tammy at the front desk deserves 5-stars. She is very…read morepleasant and helpful. Always willing to help with items of interest and making the stay event better. My room and over all hotel is clean and well maintained. Lobby area is well kept and has pain and infused water at all times near the front desk. There is a great daily breakfast that has something to suit the needs of everyone.

Avoid. Manager was unwilling to be reasonable and assist with a stay that was booked in error.read more

Very very nice evening front desk staff Kind and very…read morehelpful!!!! Housekeeping a little slack by not leaving any or enough towels Morning market stops service at 9:30 without a sign Evening bar was great service

Overall a decent hotel, comfy beds and rooms are clean & orderly. Has a nice common area…read moredownstairs, great for chatting or getting food/drinks at The Bistro & Bar. Outside courtyard area has plenty of seating around the fire strip, paired nicely with the fountains which add to the ambiance. - No suitcase holders anymore. - Phone handset wasn't working, called down to front desk and they sent someone right away to fix it, didn't end up getting fixed though. - Called Front Desk 5 times before someone picked up the phone on the 5th call and they hung up immediately. Finally got a hold of the FD on 6th call.

Bad parking with large trucks parked sideways in first row…read more Lack of management stayed 30 days not one manager or supervisor introduced themselves. Worst Food & Beverage service, hours snd product availability. Told extended stay at check in and still paid more per night then 10 other guestss from walk ins to reservations. Everyone around me has lower raanan, free breakfast and or free appetizer or drinks. The rooms bar soap don't last an entire shower without falling apart. Used to be a platinum elite pre IHG. Quality and service constant deecline so stopped staying at IHG properties. Gave it another try. It was a mistake. This review is a draft for note taking purposes and will be completely pelted on c

Cleanliness: Meh. There are bugs present... time to call the exterminator! There is just and…read morethings just are kinda dingy looking. Maintenance: Run down.. things are very dated. Its time for a refresh and just not the elevator that they are saying is being updated. It just looks old, tired and run down! Service: Hit or miss. Some staff are ok... most are fairly rude. They really, really, REALLY need customer service training. Rooms: Loud.. loud loud LOUDDDDDDDDDDDDD.. LOUD LOUD! Street noise is a problem, as is the interstate that is close to the property. Overall its a miss, and I won't return and cannot recommend it to anyone!

Elizabeth's assertion that the photographs are merely "management's property" does not address,…read moreexplain, or refute what the photographs actually document. The images clearly show internal electrical arcing, melted wire insulation, and a scorched electrical plug located inside the PTAC unit. These conditions involve internal electrical components located behind protective housing--components that a guest would not ordinarily have access to, much less the ability to alter or damage during a stay. The physical evidence depicted in the photographs is consistent with an internal electrical malfunction and raises serious questions regarding the inspection, maintenance, and condition of the facility's equipment. Inconsistency Regarding the Alleged Copper Pipes There is also a significant inconsistency between the company's police report and the charge imposed against me. In the police report, the company alleges that I stole copper pipes. However, the company charged me only for a PTAC unit and has not provided an itemized charge, invoice, valuation, or other documentation identifying any alleged missing or stolen copper pipes. The company should not be permitted to rely on an allegation of stolen copper pipes in a police report while pursuing a separate $700 charge for a PTAC unit without clearly identifying the property allegedly involved, the claimed loss, and the factual basis for each allegation. Lack of Proof Management has provided no competent evidence establishing that I caused damage to the PTAC unit or removed any copper pipes. A $700 charge imposed days after checkout--arbitrarily divided into $300 and $400 charges--does not, by itself, establish liability. Absent supporting evidence, the attempt to attribute an internal electrical failure to me, or to accuse me of stealing copper pipes, is unsupported and disputed. I will not accept responsibility for damage that the available photographic evidence indicates originated within the PTAC unit's internal electrical system. Nor will I accept responsibility for an alleged theft that the company has not substantiated or included in its charge against me. Requested Documentation If management maintains that I am responsible, it should produce objective documentation supporting each allegation, including: * A contemporaneous inspection report; * A certified electrician's assessment; * Photographs establishing the condition of the PTAC unit before and after my stay; * An inventory or inspection record showing that the copper pipes were present before my stay and missing afterward; * Fully itemized invoices identifying the property allegedly damaged or removed; * Documentation explaining the basis for the $300 and $400 charges; and * Evidence establishing the ownership, alleged loss, causation, and actual value of the property at issue. Preservation of Evidence I am formally requesting that management preserve all records, photographs, maintenance logs, inspection reports, work orders, invoices, inventory records, communications, surveillance footage, police-report materials, and other documentation relating to the PTAC unit, the alleged copper pipes, and the $700 charge. Any continued assertion that I am financially responsible should be supported by competent, verifiable evidence establishing the specific property involved, causation, ownership, the alleged loss, and the actual amount claimed.

They gave us the wrong room and the "manager" Matthew was incredibly rude stay away!!!read more

First I need to emphasize between what it means to have expectations, and what it means to have…read moreexpectations met. In a hospitality outfit like this with the in-room jacuzzis and libertarian approach to collective usage of the property - something I think enhances its nostalgic charm - there are certain aspects that require either appreciative tolerance or overlooking it entirely. The situation is what it is. We all find ways to adapt. For example in our room, the toilet seal was completely broken for our first 12 hours we were there. I got weirdly familiar with how to fix the toilet. But it did get fixed. I agree with whoever here said strange lighting choices. Very true. And the jets are weak in the jacuzzi but it does get super hot. Ceiling mirrors are what you're there for. I saw Puxatawney Phil in the yard. Breakfast sucks, but I don't eat breakfast anyway. Coffee available all day in the lobby. Worth it! Would go back!

I think this Inn was at one point niche and cute for couples. Sadly, that time has passed…read more I surprised with my fiance with a romantic stay here and I have to say, it wasn't as romantic as I thought. Black mold on the tub, mysterious stains all over the carpet, appliances did not work, that old 80s smell, and torn curtains that surrounded our heart shaped bed. The service was okay but we ultimately decided to leave early and did not stay the night as intended due to the rooms condition. We were not offered a different room and were refused a refund. So ultimately, maybe find another location?

This is the second year in a row that we stayed here. I think they can work on the staffing for the…read morefront desk. We arrived around 2:30 and there is only 1 staff checking guests in. The line was almost to tge door but the time we were done. The waiter at the breakfast was completely flustered. Onto the good points. The room (looked newly renovated) was simplistic but clean. There is a refrigerator but too bad there was not a microwave. We were here for a conference held at the hotel and they did a fantastic job.

Ehhh... Let me start by saying I did not stay here as a guest so I cannot speak to that part of the…read moreexperience . However; I did attend a wedding ceremony/reception here for a good friend of mines who I was excited to celebrate and see walk down the aisle. My mother and I picked up a bottle of bubbly for the newly weds as a gift and as we were simply signing the card and putting the bottle in the gift bag the manager walked over to us and told us that we could not open the bottle there. We assured her that the bottle was not going to be opened, as it did not belong to us as we were giving it to the bride and groom as a gift. She walked away and then maybe nomore than 10 minutes later the employee is walking over to us telling us that his manager told him that we had a bottle so he came to address the same issue that she had already mistaken misread the room and addressed... Really annoyed and upset us because here we are simply enjoying the wedding, NOT opening the bottle and we practically were harassed for having it... almost felt watched afterwards too. So yeah, I would not consider hosting any events here or if you do, advise your guest to leave these kind of gifts in their vehicles until afterwards or something because that was ridiculous. The food was okay, servers were attentive not the less and the wedding turned out nice besides that hence the only stars I could cough up here but the manager should not have addressed us or anyone else that way--it's rude, uncalled for and offensive.

Sorry I had to do this. I like sherry but when she isn't there nothing works. I stayed 1 night. I…read morewas up all night listening to the people in the next room. Noise was awful. That's not the worst part. When I checked out the next morning the girl wasn't at the desk and I put the keys down and she walked over and took them. I received no receipt on my email. I stay at 100 nights in hilton and marriott. This was awful. I called the next night to see if I was charged a security hold. The guy on the phone kept lieing.he said he would call me back. He never did. He didnt ask for my name. I called again. He still didnt know who I was and hung up on me. Rude and unprofessional. Guess I will not be staying there again.

Stayed here for work and I had a good experience here. It…read moreis north of center city by like 30 minutes but very peaceful. I would say the location is great since its near walamrt, wawa along with many different restaurants. If you are into indian or asian food, there are many choices nearby to you. Hotel looked clean and well kept with service and front of staff during their jobs with anything that you asked for. The rooms were pretty standard, I did enjoy the fact that it was meant for extended stay so it came with kitchen suite. It is located a little inside by a residential area so I would not worry about any theft but they do have cameras and they do take down the license plate number of cars so no one can solicit. I have no complaints and would gladly stay here again.

Good: shower water was hot, like SUPER HOT, like watch your kids near the tub hot. Good for a long…read moreshower. Bad: Everything was old, cracked, torn, dirty or just plain beatup. I mean a picture is worth 1,000 words and ive got several. Bathroom was a nightmare, toilet was new, but they put the old broken toilet seat on it! Like your brand new toilet didnt come with a seat on it?? Towels were dirty when we got there, already used and just folded and put back on the shelf. Towel rack broken. Privacy lock wouldn't close all the way. Just ugh... Their "on the go" breakfast consisted of two types of granola bars and one muffin. But thats better than nothing I guess? The kitchenette came with full size fridge which was nice, also microwave, and two cooktops, but nothing else. No silverware, plates, cups, pots or anything. How are you supposed to cook? The ugly: Im not a pampered princess, but act like you want me to be here. My kids and i have traveled the past 14 hours and its 2 am on Christmas. We waited an additional 20 min for your system to reboot, and then because it kept kicking you out, waited another 20 min before we could get the key to our room. You tossing the key on the shelf and saying "Here's your key, sign the screen and you're done, have a good night" and running off without even waiting for a response was ignorant and rude. I'll never come here again.

If it's the last resort, yes stay. For 110 a night it's not…read moreworth it. The place is dark, old, dingy and you will think if it was worth it while trying to sleep. Let's beging.. driving in, looks shady and dark. Once in, the check in personel, never bothers to even get up from her chair. We asked for a non smoking room which was obviously used for smoking and pets, like cats and dogs (which we saw a few permanent residents have) Bathroom is small with the shower falling and the towel rack falling. The bed was terrible, it was hard but the middle super sinking. Pillows were as flat as a boardwalk. The showers were dirty as you can tell by the pictures. Carpets, dont let me get started on those. Breakfast is just coffee and muffins. That's it, not even water. Overall, I will pay extra to stay somewhere else This place needs to be taken down.

Elevator makes me very nervous. When was the last time it was maintenanced? Clearly visible repair…read moremarks in every shared space. Many amenities out of order or not available. Burn holes in blankets. Smells in every inch of building. Not as clean as expected You stay for the price point not the ambiance

This is the worst experience of my life. The place was dirty. We arrived yesterday very late at…read morenight, this is the only reason we stayed there, after more than 7hrs driving from Canada to this ***hole. The staff should literally be doing something else. It's definitely what their heads are up to. I was supposed to perform at a concert saturday night, when I got the ***hole, all my belongings were in a bin in the laundry room. There was no attempt to reach us. They said someone checked us out at 4:13 PM. I'm so sad I'm unable to give less than one star.

Unfortunately, after many wonderful visits at The Lily Inn over the years, I feel that I have to…read moredowngrade to 3 stars The shower just wouldn't get hot, there was 1/8 roll of toilet paper - and no backup roll in the room. They don't keep the street out front clean now and there was litter. It's a VERY charming place if you like that sort of thing but we wound up cutting our stay there short and going to The Hampton Inn nearby

I've been having a hard time writing this review. I have really mixed feelings about my experience…read moreat The Lily Inn. I'll start with the pros: The Inn itself was beautiful and charming. It's 3 floors, with a sitting room, dining room, and kitchen on the first floor. A hangout room on the 2nd floor and bedrooms on the 2nd and 3rd floor. There was an issue with the room we originally booked, and Candace upgraded our room for us.l before we even arrived. Our new room was great. It had two parts to it, a king-size bed, futon, and a beautiful bathroom. Candace and the Inn were also accommodating , as we booked on a third party site not realizing kids under 8 were not allowed and they allowed us to bring our 1 year old (he loved the place, too, btw). The bed portion of our bed and breakfast experience was wonderful. The con would have to be the breakfast part. So, first, we should have read their website before booking, as it does state that they serve continental breakfast during the week, and we stayed on a Monday night. As disappointed as we were, that's on us. However, what we were served wasn't even that, in my opinion. There were muffins, some grab and go granola bars, oatmeal packets, and some fruit (apples and tangerines). We were pretty disappointed in the spread. The breakfast options also stayed out all day and also played the roll of the snacks they offered. So when we arrived, the blueberry muffins and granola bars were out in the kitchen to take. We were offered the same thing for breakfast the next morning. Another reviewer stated that this felt more like an AirBnB, and I agree. I think one of the special aspects of a bed and breakfast is not only the charming atmosphere (check, they got that right) but receiving a nice breakfast in the morning. I get weekdays can be slow, so I can forgive a continental breakfast, but there should at least be some yogurt or toast or bagels or something. So, we will settle on 3 stars. The bed portion was a 4/5 star experience, but the breakfast was a 1.