Avoid like the plague, especially if you own a truck…read more
I purchased a set of 4 tires from them for my 2009 F150 and requested an alignment check and slot for an alignment to be made if it was too far out of factory spec. I waited 6 days for their first available slot, scheduled at 3:00 PM (their recommendation). They close at 5:30 PM.
They mounted and balanced the tires and told me my truck was in fact out of spec and required an alignment, but they couldn't do it because they forecast it would take 3 hours. The "manager" there at the time told me he couldn't authorize anyone to work after and that I was out of luck.
I drove an hour and a half, one way, to this business from Protection because it was the closest place that could get me the tires I wanted and perform the alignment all at once. I work in the oil field and work on site where we work 12 hours days, 7 days a week until the job is done. The staff person I talked to told me they needed caster/camber plates as parts and they had to unhook a sway bar which was going to take a lot of time. When I set my appointment I gave them my make model and year of vehicle so this should not have ever been a barrier to getting my scheduled service done.
Upon calling the owner he did not answer or return my first call. I had to call back the next day to discuss this matter with him. All of a sudden the reasoning as to why they couldn't perform the alignment was because the underside of the truck was "packed with mud" and it was going to take an hour or more to clean it out. Anyone with common sense knows that you can take a hose or pressure washer with a truck on a hoist and clean it out in minutes if that was actually a problem. In the end he offered to do a free alignment ($60 value) if I brought it back, but due to me having to drive 3 hours round trip and have to have my relief hand cover me again was very much out of the question, especially as I would have burned $60 in gas making the trip again. He flatly refused to give me any money off of the tires or any other compensation.
So, you hard working individuals that need stuff done when you schedule it; avoid this place. It sounds to me someone was too lazy to do a job and made excuses, and who wants a lazy person working on important components of their vehicle.
