These guys are con artists. Word of advice take your own pictures of everything before going out in it!!!! Or don't use them at all!! They have a script that they use to make you think their already messed up boat is your fault! I had placed a review the next day and for some reason it's gone so I'm reposting!!!
We were just scammed by this place!? I rarely ever do reviews but this one needed it so people know to be careful of this place! They have one in needles at pirates cove and in Havasu. So mad that I didn't take pictures myself of the boat and propeller. They gave us a lemon of a pontoon and kept trying to claim it was our fault that their pontoon kept stalling then a loud long beep. No lights went on, nothing and I called them more than 12 times since the first time it started before the bridge after exiting pirates cove to let them know their pontoon they gave us kept cutting out. They said we probably got something stuck in the prop from going thru the sand but not once did we stop and we stayed on course to Havasu and from the bridge at pirates cove to Havasu and back the pontoon kept cutting out. They said we had to stop the boat rev it then wait 15 min and go again!! We did this at least 15-20 times!!! Even called them when we got to the open waters before Havasu and they sent someone to meet us at Windsor boat launching area, the guy looked at it and looked at the propeller and didn't see anything wrong, he heard the beep bec we left it beeping until he got there but he couldn't even explain it but "assumed" something was stuck in the prop on the left, but again he wasn't even sure. He said we shouldn't have anymore trouble but that's what that girl Holly kept saying on the phone that all you have to do is rev it and wait 15 min and it should be fine.....after awhile of them saying the same thing I was beginning to think that it's part of their script!!! The guy that came out to "fix" the issue even had another pontoon on his trailer bed but never swapped it like most places would if you were having trouble with a boat!! Ruined our time to the point that we could not make it back on time to return pontoon by 630p even after telling them we would NOT make it on time bec our boat kept stalling. We had 2 other pontoons with us and they never had an issue with their pontoon but they stayed with us each time our boat stalled, we went the same course so how could it be that our pontoon is the only one that stalls yet they kept to the script that it was bec "we" went thru sand or seaweed. Got to the point I had to transfer to the other pontoon that was with us and just make it back to the marina to let Brandon or whatever his name was, know the other pontoon was still stalling while the 3rd pontoon stayed with the pontoon that kept stalling in case they were completely stalled. They kept blaming us, then when we got back the guy that got us the boats in the beginning was their waiting, tells me they tried calling me, well my phone died bec the charging port in the pontoon didn't work so I couldn't charge my phone and there was no signal going thru the trenches so I did not get any signal. We got back by 745p, and I find out the guy that was there to meet us claimed we had a chip on the prop that we supposedly chipped and said he had a picture of the prop before that it didn't have a chip initially but I never saw him take a picture of the propeller when we first got the pontoon! I call BS!? I saw him take pictures of the boat but not the propeller!! ALL 3 BOAT PROPELLERS DID NOT TOUCH THE GROUND, SAND, ETC WHATSOEVER!!? HOW THE HECK DID IT ALL OF A SUDDEN ONE OF THE BOATS HAVE A CHIPPED PROPELLER!!!! Side note, if you rent from this company I'd take pictures too if you go with these scammers so they don't scam you. So by 10pm same day I got an alert from my credit card they took $1500 from my $3000 deposit!? Oh and on top of that they claimed we had a missing flag but one of the boats DID NOT have a flag to begin with so we had to let the other boat borrow it since they had the tube and kids in the water! These guys are big time scammers and they will take your deposit especially if they see you have not taken pictures of your own. read more