I love this brand and am a very loyal customer, and I AVOID the Masonville location because the girls that work here are so rude and unprofessional. I've been to this location many times as I live in London during the school year. I've never has a particularly great experience here, the staff seem condescending, and only pay attention to customers when there is a potential to make a commission. Back in the fall, I was looking for some new jeans, which is often a daunting task for me, but I went into aritzia hopeful. One girl, named Silver, came up to me and asked if she could help I said sure. I explained the type of jeans I liked and the style etc. I have an athletic build (bigger legs, small waist, and am fairly tall--5'8) so jean shopping takes patience. After having no luck with probably 8 pairs of jeans I was ready to head out and Silver and I think she manager convinced me I should keep trying on jeans and they said that the only jeans they had that would work for me were these "citizen" jeans which conveniently had the price tag ripped off, and happed to cost $350?? They asked why I didn't like the other jeans and I just said I didn't like how they were fitting tight on my legs and butt, and gaping in my waist and were too short, and then Silver said "well why are your legs SO big, we don't our jeans fit most girls". I was in shock that someone would just blatantly say something like that and also very embarrassed. So, I just order online now and will NEVER be trying on jeans here ever again. read more