Absolutely Horrible Service, Unprofessional and Irresponsible…read more
I am beyond disgusted by the absolute nightmare we've experienced with this tax service. It is 2025, and I am still trying to figure out what they actually did with our 2019 business taxes. To say this situation is frustrating would be an understatement. Back in 2019, they assured us that our taxes were filed. Fast forward to now, and we get a letter from the state saying our business taxes for 2019 were never filed! Apparently, they filed an extension for us without us even knowing, and not once did they ever inform us of this.
What's worse is that when I first called them two months ago to address this, they kept promising me that someone would call me back in five minutes, then ten minutes, and I've been waiting for months. No one knows what's going on, no one takes responsibility, and no one has been able to answer a single question. The level of incompetence is honestly beyond belief.
Then, my husband called them yesterday and spoke with Shah, who I can only assume is the owner. Shah was rude, disrespectful, and completely unhelpful. When my husband told him that Anwar had filed an extension, Shah's response was "It's 2025, you're telling me this now?" instead of offering any assistance or even attempting to resolve the situation. Instead of apologizing or trying to help us, he was condescending, dismissive, and frankly, just rude. To top it off, Shah didn't even know what was going on or why the extension was filed. He didn't offer any solution, just rude comments about how late we were telling them about the issue - as if we would even know there was a problem if we hadn't received a letter.
This whole thing is absolutely attotachoious (yes, I'm inventing a word for how bad this is). How is this company even still in business? They clearly have no idea what they're doing, and it's infuriating that they haven't taken any responsibility for their mistakes. If you decide to use their services, make sure you check and double-check that your taxes are actually filed. Just because they hand you a piece of paper doesn't mean your taxes are actually filed with the state - and based on our experience, I wouldn't trust them as far as I can throw them.
This company has zero professionalism, no accountability, and frankly, I wouldn't trust them with a dime. I would advise everyone to steer clear of them. I have no idea what they're doing under the table, but whatever it is, it's certainly not taking care of their clients' taxes.