Discriminates against large disabled people! I was leaving Arrow park hospital hours later after being rushed in and having a blood transfusion. I ring argyle sat taxi's for a larger car which i know they charge you more for (time and a half) so the girl asked me why do i want a larger taxi.... I tell her because im a bariatric person and need a car that's high enough to get in (as can't get in low down cars or small ones) after quizzing me to why i want a bigger taxi and being a bit invasive she then tells me its booked in and will be with me soon. After waiting 5 - 10 mins a Toyota Prius turns up and the middle eastern taxi driver winds down the window saying something which i could not make out, i was shouting over i ordered a 6 seater/larger taxi, then i shouted over its fine ill try and get in and the driver starts shouting aggressively out the car but still not audibly recognisable to what he is saying and then aggressively drives off. I rang the taxi office back up to be told "oh im so sorry he usually drives a 6 seater car" When that was a lie as the tracking comes up with what car he is driving. she then goes on to say she doesn't have a 6 seater or SUV normal car out working that evening which was a load of fabricated lies as i sat on a hospital wheel chair with 2 health care assistants for ages watching countless bigger argle satellite taxi cars pull up for other customers who arrived after me to the front main entrance, I then try to book a taxi through the automated service for a pick up again without talking to the woman in the office and i get a nasty call back from her saying did you just try and book a taxi before and we told you we don't have anything available... I said yes i did why... im then told that they are refusing to supply me a taxi because ive supposedly wet myself and the middle eastern guy had told the office ive pissed myself which was the worst LIES ive heard to a reason why they wouldn't give me a taxi. first of all im 34 years of age and I don't piss myself and never have done, 2nd of all my pants were not wet at all from anything else (spilled drink, etc) The absolute disgusting taxi company wouldn't take me because im a large person (bariatric) with mobility issues! So i tell the woman i do not have any wet patches on my shorts and i just need a card to get me home as im stranded and need to get home (upset by this point as im cold and in pain) and the woman in a patronising voice keeps saying how they have no cars available and cannot get me a taxi, so i say to the woman, Are you refusing me service to which she replied yes for the rest of the day/night... By this point im fuming because of the lies and discrimination towards a bariatric person with limited mobility just trying to get home! All because the company's control room staff are incompetent of sending you the taxi for your need and there drivers are a bunch of lying scamming rats who make false claims to refuse to take you in their taxi. All the woman had to do from the control room was send me another car and apologise for the mistake, she could of even put it to me that the driver said what he did so i could address that i was not wet or had any wet patches on my shorts and that it could be due to poor lighting as it was dark outside and could of been a shadow. Baring in mind i was with 2 healthcare assistants as they helped me by pushing the wheel chair to the front of the hospital and stayed with me to chat and wait along with me. I have witnesses of the discrimination and lies from the drivers actions and the woman on the phone as it was on loud speaker every time! DO NOT USE THESE CLOWNS WHO LIE AND DISCRIMINATE YOU!! read more

How can I put this? To say that Argyle Satellite are never on time would be quite the understatement. In some cases, they can be frustratingly early to the point that they arrive some 5 to 10 minutes before the time the journey was actually booked for before starting the meter on the app and overcharging you to the tune of 25 pence per minute despite them having arrived early. In other cases, they are so late that there is a greater chance of a herd of pastel-coloured pegasi appearing than there is of a taxi from this company appearing. In both cases, I find this to be particularly frustrating as due to personal circumstances, I have to use this company to get to and from work each day. Their monopoly in the Wirral does not help matters one bit. Furthermore, they have a peculiar proclivity for overcharging to the point I am convinced that they are the taxi company equivalent of the most capitalistic Ferengi in Star Trek, hoarding all their wealth like they're a fusion of Grand Nagus Zek and Liquidator Brunt. I would wager that Jeff Bezos were to spend all his wealth on taxi journeys using Argyle, he'd be able to afford 2 journeys, maybe 3 before finding himself destitute, and that's if the journey was from Birkenhead to Liverpool. If it were at all possible, I would rate the company 0, maybe -1 out of 5. Some of the drivers are nice, but that is a small plus in a sea of minuses. read more

Thursday 24th Feb - Failed to send a cab for my Aunt and Uncle to get to their great-niece's 24th Birthday because they were too busy when they took the call and forget to book it in, meant they arrived half an hour late causing complications for the restaurant handling a party of 11 people. Friday 25th Feb - Despite booking on 21st and confirming TWICE after that transport for 8 people in in an 8 seater, or if that was unavailable 2 cars, for THEIR suggested time of 12pm pick up and knowing this was for my Mum's funeral failed to send transport and when contacted advised it would be another 15 mins. Had to phone the funeral directors at very short notice and arrange for them to pick us en-route to my Aunts house as opposed to meeting us there. Definitely not what I needed at a time of grieving. Absolutely shambolic, unprofessional and unreliable service. read more

Argyle employ aggressive and unprofessional drivers - beware! On Tuesday June 14th, I called Argyle to make a pre-booking for an airport pickup for June 16th. I was asked for my flight number and I also requested an 8am pickup for a 6.50am arrival. I was told that a 7.20am pickup would be fine and I would be getting 30 minutes free waiting time if I needed it. I agreed and made the booking and my payment. I met the driver, just before 8am. I was told that I "owed" him £15. I asked why and was told that he had arrived at 6.40am, 10 minutes before the flight landed - for some inexplicable reason. I said that I wouldn't be paying this £15, as I had a confirmation text on my phone, showing the pickup time of 7.20am. He had decided to get there 40 minutes early and attempted to blame me for it! However he persisted and became angry and aggressive, using foul language. He said that I "had kicked him in the bo££ocks," by refusing to pay and scoffed at me when I said that I pay my way. Towards the end of this horrible journey, he finally called hi soffice, to be told that I was right about the 7.20am pick up time. I asked for an apology and was refused. I then attempted to calculate how much I did indeed owe the driver = 8 minutes at 25p per minute = £2. He again became aggressive and shouted that he didn't want my money. I was left angry and shaken, having endured 20 hours of travelling preceding this incident. Naturally, he didn't get my case out of his silver Skoda. I have never come across such an unpleasant and aggressive driver in my life. I gave Argyle the opportunity to put this situation right. They fobbed me off instead. I would avoid these like the plague - they simply do not care about the customer in any way whatsoever. read more

Hopeless taxi firm, no loyalty to daily customers shown, when busy tough phone back as no taxis, but quick enough to take money daily when not busy or when needed customers all through lockdown, app useless, estimated wait on app a joke, can say 25min wait and come in 2mins or vice versa, drivers cancel trip all time after accepting, alot of foreign drivers who i dont know how they passed there local knowledge part of test as constantly go wrong way even though have sat navs! All in all worst ive seen for years and gets worse by the day, try to use uber as much as i can when possible. read more

The service was so poor that after being fobbed off for over an hour I cancelled the taxi. I kept receiving ETA's that were not met.

The taxi driver refused to take us to where we wanted to go on Saturday and told us where he was prepared to drop us off, a good 15 minute walk away. Got out of the cab and went by train, he was punctual though read more

This is by far the worst taxi company I have ever used. They promised me a taxi in 10-15mins time but despite numberous calls the arrival of the taxi took 1hr 20mins!!! UNACEPTABLE. The staff on the phone were rude and unapologetic with them hanging up the phone on me. If you need to get somewhere I would NEVER recommend this company. read more