Everyone I dealt with here was friendly, compassionate, and over-the-top helpful. I can't recommend…read morethis clinic highly enough!

Entire support staff including and especially management are bad…read more The reception team, while sitting next to the phone, will not answer but instead listen to calls as they are coming in. They text or return calls when it's full enough, usually the next day or so. The management expects patients to read and understand text communications and will scold you for calling or visiting the office in person. Example: We sent you a message there was no reason for you to call or come to the clinic. It is widely known Lincoln Heights has the worst reputation for service. They pride themselves degrading other vets. The manager is a bully and the reception team are Lazy, spoiled and entitled. Hold your nose. They stink

A friend's dad is a retired veterinarian. She recommended Kings Clinic plus takes her dogs there…read more First thing Duke, my 86 lb Airedale did when he first saw the vet was jumped up on the vet and gave him kisses. He's never done that before except to us. He loved him right from the start. He didn't get mad at Duke, just laughed and put his paws down. I told him " I thinks he's decided your ok. A dog can judge people better than we can.

Dr Barry and staff were really compassionate and helpful. We took our dog in the be put down and…read morethey were really caring and kind. They understood what we were going through.

The thing about love, it shows up in the most unexpected places. It shows up in a waiting room that…read moresmells, inexplicably and perfectly, like Cinnabon. Not antiseptic. Not animal. Cinnamon and warmth, like a cozy cafe with the sweetest little veterinarian baristas. The technician asked about my baby's mental health, not just her weight, not just her vaccines -- her feelings. Like she was a full soul deserving of consideration, because she is. The vet got down on the floor. She sat with her, played with her, met her exactly where she was. Every door was opened slowly, carefully, and quietly. No sudden movements, just patience. It was a spa. The soft neon light stating "Cat Parking Lot" and the delicate and calming music drifting through the air made the environment feel like a sanctuary. It was the first time I understood that how we care for the ones who cannot speak for themselves says everything about who we are. I will never go anywhere else for as long as I am in the area.

Our dog was overdosed by staff at this vet during preparation for a routine annual dental. They…read more"accidentally" gave her a med we gave her at home. We told them verbally and in writing, that she already had the med. When we returned the next week for a follow up and were charged $92 for the pleasure, I said it would be a good will gesture if they would comp the follow up due to their error. The response was, "Why does everyone always want a discount? And they was no permanent damage to your dog..." I give them two stars because my dog is still alive.

My pet goose Mango got his stomach ripped open. I called for 3 hours straight every vet within 50…read moremiles and knowone would see him. One of them finally told me to call hunters vet, they said if I got him there in 25 minutes they would see him. I made it there, they stitched him up and saw him 3 more times. He ended up getting surgery but he survived and 3 weeks later is now thriving and being back to his stubborn self. I never knew of this vet before and I will always bring my animals here from now on. They took amazing care of him and had unexpectedly cheaper prices then any vet I've ever been too. I have nothing but good things to say about the service they provided. Thank you Dr S and your sweet team members for everything

TLDR; Do NOT bring your fur babies here. They will directly mess and play around with you while…read morerisking your dog's health & safety. Dealing with your pets health issues can be stressful and dealing with these people on top of it will give you an aneurism. Copy & paste from my google review: I love coming here, most people are friendly and my dogs vet is amazing. My friend insisted I try this vet instead of the one I did before and I was hesistant (not for any particular reason) until my sister started bringing her dog there. Great pricing! My only qualm about this place since I've started going here is one of the receptionists (I don't know her name, the one with the dark hair) is so rude and disrespectful every time I interact with her. When complaining about it from my sister and friend they expressed the same feelings about this woman. Some people may bring their pets for regular check ins, and some people may be dealing with their pets serious health issues.. Either way there's no reason to be mean when part of her job as a receptionist is giving customer service and the things I have experienced so far is unforunate. Edit: 3/16 Today my sisters dog's emergency was delayed for petty reasons by Leslie. She was told her dog's stroke was not an emergency, and after trying to explain further she was tranferred to another receptionist (Leslie) who was extremely rude and told her to call back in 30 minutes for a walk in appointment instead.. when she did call back she was told, (by Leslie) "what you want an appointment now?" condescendingly. My sister was the first person to make a walk in appointment that day, they told her they would call her back within the hour with an appointment time. an hour and a half goes by and they still haven't called, so my sister called... just to be told they don't have an appointment for her because they did not like our attitudes. I will NOT be coming back here myself. After all of this, I called to get ahold of Emily (the manager who helped me from the previous negative interaction) in which they said she wasn't in office & that they could take my phone number down. I asked to be transferred to her voicemail and they forwarded my call to a random Drs. inbox, then continuously hung up on me.. This place has just continued to be more and more toxic by each experience, despite having a nice conversation with Emily last time. Emily said she wants to make this place better, & I appreciate your efforts to make this place better!! but y'all FIRSTLY need to reconsider who you employ & your customer service tactics.. Because of the nature of the situation (the stroke) and my sisters dog being quite old (he has been in frequently, they are aware of his health) I will be making a report to the BBB because this business's practices are completely unacceptable and i've never been so disturbed Update pt2: Hey surprise surprise it turns out her dog was having an emergency - like we expressed. we just got home from putting him down. you guys have gouged her for money for so long knowing there wasn't more we could do to help his quality of life. Other clinics in town find this place a joke. I HOPE YOU GUYS FEEL AMAZING ABOUT YOURSELVES

The excellent staff was terrific. Doctor King was kind, caring and took his time with us. I highly…read morerecommend Lakewood.

I don't recommend…read more Very Very expensive for cursory service. Remarked about how good her coat looked, glanced in her ears, raised her tail, looked at her teeth, and cursory listen to her heart. Charged full exam price for a once over look.... NOT an examination. Office visit $199 Blood panel $499 !!! Mandates test you don't need. Simple blood test is normally $150 Unless you have money to waste and don't need a full examination I would avoid this one.

as a past veterinary professional for over a decade and being new to the area -…read more I love this clinic. medical care is expensive and unfortunately our clinics do not set the prices. they are there to advocate for our pets who are unable to tell us when they need a check up or don't feel good. they offer all options and understand when you genuinely can't afford it, they do try to stay within budget. I haven't found a vet I trust this much in a long time!

Overpriced, condescending employees that try get as much $ out of you as possible. I took my dogs…read morethere for years until an emergency, I tried to get my buddy in but my call went unanswered so I took him to another vet where he was treated. Shortly after we went back to Indian Trail for a previously scheduled shot that they refused to give because I wouldn't let them give him another exam 2 weeks after he had one during his ER visit @ the other vet, so I was told no exam HERE, no shot HERE (with a condescending attitude).The vet tech seemed surprised when I said ok bye. Haven't been back & won't.

Quite possibly the best veterinary clinic ever. The service, prices, and quality of care are all…read moreexceptional. Dr. Rush and his staff clearly love animals and they were even kind enough to overlook the fact that we showed up disheveled and in a mild state of panic. During a 1,500 mile road trip, our boxer injured her paw. After a brief exam they carefully explained the procedure she would need and we left feeling confident that she was in good hands. Two hours later she was bandaged up and groggy, but no worse for the wear. We've been fortunate enough to find good vets in every city we've lived in, but South Grand Veterinary Clinic is by far the best.

Dr Rush takes time and hears pet owners concerns with a compassionate ear. He has a gentle way with…read morehis patients and their owners. The treatment plan and testing is explained well with pros and cons. There is no pressure to do unnecessary testing or treatments. The comfort of your animal will be seriously taken into account. Defiantly 5 stars, I'd give him ten stars if I could.

My first time here, and I was so pleased. All of the staff were super friendly, and I loved Dr…read more Batian. He was kind, patient, and very thoughtful and thorough. If you need urgent care for your pet, I highly recommend Pet Urgent Care.