Genuine, sincere staff They truly care for their patients…read moreand their people I highly recommend!

These are super veterinarians and support staff at this clinic. They show great interest and…read moreconcern for my dogs and seem very qualified and current.

I moved to MI from CO four years ago with my dog and best friend of 13 years Chico. He was old and…read morehad some health issues. The ladies and gentleman at bay Animal Hospital treated us like family like we had been going there forever. Such personal and kind care was amazing! I had no idea a veterinarian experience could be so warm and welcoming. They treated us like family all the way to unfortunately the end of my dog Chico's life at 17 and a half years old. They were so compassionate and honest throughout the last years of Chico's life. I'm sure he lived longer because of the amazing care and personal treatment given to us. They help with his passing and gave me very heartfelt condolences when he passed away. I am so thankful for the way they treated both Chico and I! I will take every pet I am ever blessed to have to Bay Animal Hospital for the rest of my life as long as I live here. They left an impression on me I will never forget. I recommend Bay Animal Hospital to everyone! They will treat your pet and you like family and give the best honest care you could ever wish to find. Sincerely Thomas Hollis

Positive: Professionalism, Reliability, Responsiveness…read more I'm from the Lansing area and was with my dog at a ER vet care for 8 hours the night before we came here. We called 7 different vet offices and clinics for an ultrasound for my dog. No one could get it done the day of. Bay Animal got my dog in this same day! Staff was professional, nice and caring! You won't be disappointed with Bay Animal hospital or their staff!!!

We can't thank West Branch Vet. and Dr. Smith enough for seeing our dog Otis today for an emergency…read morevisit while camping. we thought for sure we were going to have to put him down. Thank goodness that wasn't the case. From the minute we walked in, to the minute we left we were treated exceptionally well and kind from everybody there. It was so appreciative. Thank You so much to all. Sincerely, Mr. & Mrs Baxter, and Otis

This Vet sent me a survey to fill out and I did just that, told them exactly how I felt on issues I…read morehad over the years with my (2) Boston Terriers and how I felt how they handled things with over charging me. One of the things was my one Boston's was bothering with her one ear. Called to get her in and they told me that would be a Urgent care appointment Ok so give me an appointment than I am told it is $30.00 more and they could not get me in for a week. So I am being charged more and have to wait a week WOW. The bill for them to tell me she had an ear infection with a test and medicine cost me $207.00. Another time took my Boston in to be fixed, she had just had her cycle and was just over it and did not bleed the whole day before or on the ride over there but when I was getting ready to eave her there she dropped ONE spot of blood on the table and was told because she did that it was ANOTHER $75.00. The list goes on so instead of calling me and discussing my issues on a survey that they sent me to fill out and answer honestly , they called and told me they were closing my account and I would have to take my dogs elsewhere. Well ya know what I am sure that there is another vet around that would love to take care of my dogs that would not come up with all these ridiculous added charges. So be very careful when you fill out THEIR survey because if you have complaints they don't want to hear them, they will just close your account. I am glad they did that, they are WAY overpriced anyways. Can't wait to hear their response on this survey and their lies to show they were in the right.

Very compassionate at a difficult time. They have never seen my brothers dog until today. They…read moretreated my brother and his very loved dog with compassion and great respect. The dog was suffering with late stages of cancer and needed to be euthanized to end her suffering. I would recommend them I believe they really care about the animals and it's not just a money grab.. Thank you to the staff that assisted my brother and his dog Lucy through this most difficult time!

My dogs have gone to this vet only a handful of times but this morning my Stella (16 yo) took a bad…read moreturn and I called them. They told me they would do whatever they could to squeeze me in between appointments - it's Saturday by the way! When taking a history she got sick all over myself and my car. The staff has been so thoughtful and understanding and I am currently even wearing a pair of their scrubs. They really made me feel like they knew what I was going through and they wanted to help. Aside from excellent staff, they have transparent pricing, good availability and a knowledgeable doctor. I highly recommend this facility.

I'm going to be the one to give the honest review. I wouldn't suggest this clinic to a soul. Any…read moretime I've called to schedule or help I've been greeted with rudeness. Our cat was declining in health. We were able to meet e vet snd drop off for care. When we picked up the cat the vet was not present. We had yo request someone to go over the chart with us. This was in no November. I called yesterday for help. Again very snarky. I was actually referred to go see a vet at a animal hospital to assist in s passing. No referral names were given. We found a new vet. Thank goodness.

Well its with a sad heart I m writing this. Today I tried to get a kitten in to see a vet who had…read morebeen bitten by a tick. I spoke with Tara who took all the information about the kitten and said she would have to check to see if any one could see her. She would call me back. As afternoon approached and No Phone Call I decided to call back. The person answering the phone informed me Tara was out to lunch but she would let her know that I had called. Well needless to say I never received a phone call. Even to say "Sorry we cant see the kitten". Now I ask you, is this any way to run a business let alone a veterinary clinic. This certainly made me think about whether I want my rescue and my personal pets to continue going there.

My friend and I recently adopted a cat and we are new to the Saginaw area so we decided to go to…read moreBanfield for a checkup and any vaccines she needed. They informed us of their annual plans and although we decided against a plan, we were not pressured or guilted into any type of plan. We got the first visit free from a coupon sent through email. She got two vaccines and it was very reasonably priced. We were in and out in 15 minutes and the staff is extremely friendly and nice! We will 100% be going back!

Please listen to the other negative reviews and avoid this company like the plague. I wish I would…read morehave. They do not care about you or your animals and will frequently provide awful service and try to get as much money from you as possible.

COVID fear has the staff and doctor in its grip... we will not be back! My wife's cat recently…read moreneeded to be put down. She had cancer really really bad. When we came here we had to use the phone and wait for somebody to come out. Then they informed us that my wife could not be in the room when they euthanized her cat. We pulled our dogs records out and we will not be back. Please text us my suggestion is that you do not come here.

The doctors were nice but the rest of the staff was terrible to me! I used to take my dog there and…read morethey would tell me these crazy diagnosis OVER THE PHONE (refused to see him but would diagnose him and scare me) but also tell Me they couldn't take him in and referred me to the emergency room. This happened multiple times and when I would it would cost hundreds of dollars and they would tell me it was minor issues the vet could have handled. When I was concerned about my dogs cough because he seemed to have kennel cough, they told me he didn't have the virus and that he had a heart problem and needed to be see right away but they told me to either take him somewhere else more specifically the ER or I would lose my dog. They told me my dog would die if I couldn't afford to take him in to an emergency room which costed me 400 dollars last time (also was told by those doctors it was a minor issue that could have been treated by my own vet). When they told me my dog would DIE I was in tears and started having a full blown anxiety attack but when I called a different vet they told me it wasn't as serious and they made an appointment for the next week. This has happened on 2-3 occasions and my dog is 2 1/2 years old. The customer service has always been negative and I can't even believe what they have put me and my dog through financially and emotionally. ALL I DID WAS HANG UP ON THEM WHEN I STARTED GETTING AN ANXIERT ATTACK- Now they treat me like a criminal and tell me to contact them through a lawyers because they gave me an unnecessary anxiety attack about my dog. I don't recommend this at all. If you have an emergency with your dog they don't carve out appointment times for that so they will always refer you somewhere else that's been my experience 100 percent.

Very friendly and helpful staff that will always take the best care of you and your pet!read more

I've been taking my puppy here and they are WONDERFUL. I don't usually leave reviews, but they…read moredeserve one. I had a concern about some bumps on my puppy and the veterinarian personally called me back herself. They truly care about your pets and their needs. I highly recommend for any of your fur babies

From scheduling the appointment to the care of our pet, the staff here is amazing, they go above…read moreand be to explain everything that is needed to keep our family pets healthy. One would assume anyone working in the veterinary field likes animals, but these wonderful people show that they LOVE your pets as much as you do! I'm so happy to have such a caring vet locally!

This place is AWESOME! My dog despised the vet before coming here. The staff is friendly,…read moreknowledgeable and attentive. Dr. Anthony made me and my dog feel welcome and at ease evey time we visited. She actually LISTENED to what I was saying and took great care of my dog! If my dog was sick or had a procedure done, they would call me a couple days after his appointment to see how he was doing! Another plus is that they do overnight boarding. It was like doggy day camp for my dog. They allowed me to take my dog into the back when he was boarded there and the animals stayed in large, spacious kennels. The boarding facilities were impeccably clean. They would also give my dog a bath before I would come pick him up. Our family dearly misses this vet; probably the only thing we miss about Caro.

Great vet. East to communicate with. Nice office staff. Prices are comparable with others in the…read morearea.