They (their project manager) tried to sell me a new furnace that was not necessary to replace. Would not recommend Arctic Bear. March 1, 2026 read more

Called Arctic Bear to fix a leak under my sink, since I had worked with them recently to install a new heating system. They did a good job with that, and even brought us space heaters to use until they could install the new system two days later. That really helped after being without heat for several days. They could not fix the leak though which they said was a clog. They referred me to a clog removal company. Called that company, they couldn't fix it, said to call Arctic Bear back to replace the pipes. I did, but they couldn't come back for over a week. A week of not being able to use the kitchen sink or dishwasher. When they did come back, they gave me an estimate of $1,600 to fix. I declined. Called another company for a second opinion, and they came out two days later and fixed it for $318. read more

I contacted Arctic bear for an estimate on a new furnace, water heater and oil tank. A guy came out and told me that he'd have the estimate for me by the next week. That was three months ago! I called Arctic Bear three weeks after and was told they'd check on it. They never called me back. we had our work done by Scott Smith and Son and I would recommend them to anyone! I would NEVER call Arctic Bear for anything!!! Follow up on what you say you're going to do!!! read more

Awful company. There is another review below almost word for word of what they did to me. Their technician Zander claimed our unit was putting out too much CO and red tagged it. In the process of trying to clean the unit to fix the issue he created he slashed the pilot tube and cracked a valve causing a natural gas leak into our house. So he essentially shut off the unit and caused gas to flow into our house in the process. I had an independent technician repair the pilot tube and valve which in the end cost me $600 dollars because they caused all these problems on a Friday. I have a family which Arctic Bear essentially could've killed by causing the gas leak into my home. After getting it repaired I got it independently tested by Nyseg and there are no CO problems. They tried to develop a problem to sell me a new unit because they sure could get a salesman out fast after they shut down my unit. The owner was then very condescending on my review on Google. They said they would call back and make it right after I called and hid behind the internet instead. Crooked company from the other similar reviews I've seen but they are pretty good at filtering them out. Beware. read more

Our water softener went bust on us, and we reached out to several companies. Only 2 contacted us back, Arctic Bear being one. We were very impressed with the company, from start to finish. Evan came out for the initial consultation. He did several tests on our water and made his recommendations, explaining everything along the way. The prices seemed better compared to the other company(who quoted lower but with less of what we actually needed). We didn't go with all of his recommendations, and he didn't try to hard sell us, which I REALLY appreciated. Scheduling was quick and easy. A 25% deposit was required, which I find fair. And as our luck would have it, the night before the installation, we got a leak in a different section of our plumbing. I called Arctic Bear the morning of installation, and was scheduled for someone to come in the afternoon(separate from the installation). Well, Alex comes to do the installation and says he just got a call from the office, and he can fix our leak too! Let me tell you, I was so pleased. I expected someone who was specialized for just water softener system installation. But Alex installed our new system, removed our old system, and fixed our leak(which was in an awkward place and required replacing piping and valves). He even asked if there was anything else we needed done while he was there! I will NOT hesitate to use or recommend Arctic Bear in the future. read more

On 3/2/23 Zander Daley came to inspect/repair my furnace because of its inability to maintain set temperature. He wasted no time in advising me the CO level was more than double what's acceptable and I needed to replace the furnace immediately...it could NOT be repaired. And he turned off the gas to it WITHOUT TELLING ME. He had me sign what I believed to be a simple verification that he had inspected the furnace, offering no verbal explanation, as any reputable business would. I later found it was red on the reverse side and he had then attached it to the furnace, a Notice of Unsafe Equipment Condition. It DID NOT state the furnace was off. It's UNCONSCIONABLE that he left me without heat. He did arrange to have Jeff Wickman, a "comfort advisor," come out within 2 hours to discuss my options...for purchasing a new furnace. Sounded fine until Jeff arrived and advised me my gas/heat was off and the furnace "red tagged," meaning NO ONE could legally turn the gas back on until the furnace was replaced. I was expected to GO WITHOUT HEAT until then. But of course they could manage to do the job expeditiously. He outright refused to turn the gas back on, erroneously stating it was against NYS law to do so. AND he actually expected me to purchase a new heating/AC system from them. I told him to leave, and turned the gas back on myself. I called Action Plumbing & Heating who immediately sent their incredible tech, Gary. Soon to be followed by the extraordinary owner, Kevin. They both proved to be extremely experienced, undoubtedly honest, and totally alleviated my fears. They determined there was NO CO problem, showing me meter readings with an explanation of how CO levels fluctuate when a furnace fires up and then reaches the set temperature. The only thing they needed to replace was the fan limit switch...which in all likelihood went bad because I had neglected to replace the filter (the new one happened to be leaning against the furnace). Why didn't Arctic Bear start first with the most likely cause of my issue? These should have been the first things they checked without terrorizing me with their diagnosis of a likely catastrophic event. From my perspective this was a classic, manipulative practice used to scam people. Perhaps I appeared to be an easy target because I'm a 72-year old single woman? A perfect example of gendered ageism discrimination. Let's hope their other employees don't follow suit. read more

Read some reviews online and decided to call to have them service my boiler. The scheduler was able to get me in the following day. They do call to confirm the appointment. I ended up not using them because they do charge a service charge to come out to your home of $105. Just an honest review for others who may be considering this company, who may not be in an emergency situation. read more

These guys are great! Fixed our boiler 1st time! These are the 3rd people we had at our house and they fixed it!

I wanted to have a split system heat pump installed in my house and had 4 different companies give me estimates including Arctic Bear. In my limited research on the heating specifications of the various heat pumps I felt that the only company representative that was knowledgeable on the subject was Evan from Arctic Bear. Most others were familiar with the cooling aspect but seemed clueless with the heating aspect. Be aware of a major company in Endicott that advertises in paper, radio and TV (have to bug them to provide quote, quote was generic with no specifics, and never responded to questions I had). The 2 Arctic Bear representatives that installed my system were knowledgeable, and professional. I would highly recommend this company. read more

I usually go out of my way to write raving reviews for local businesses. Sadly, this is a rare occasion for me. Since I live out of state I had to give my credit card information up front. Before I gave Joanne the card number, I asked what the charges would be and was given a price for what needed to be done. I asked that the technician call me directly with his findings, which he did and I ended up speaking with both him and Joanne at the office. I didn't ask for any additional work to be completed, only what we originally discussed at the time I gave Joanne my credit card information. Neither of them mentioned additional fees that were later charged to my credit card. In fact, the technician was just going to leave without servicing the AC units as previously agreed upon so I confirmed with both parties that the fee originally quoted to me included servicing the unit and they both agreed so I asked for it to be done. I was never told of any additional fees and days later my credit card was over charged. I spoke with Joanne about the overcharges and she was immediately defensive. She said she was going to talk to the service technician and she was very short with me, the customer. I suggested that they need to be more upfront about what the charges consisted of to future customers. My advise, get your quote in writing BEFORE you give them your credit card. UPDATE: Joanne did check with the technician who doesn't recall the conversation so they will be reimbursing me for the additional fees. I am thankful that she followed through and made an attempt to make this right for the customer. read more

The sent a tech to review my plumbing issues and charged me $140 that was to be applied to getting the work done. We agreed to have them do the work and they applied my $140. On the day the work was to be done they sent 2 different techs. My wife asked if they knew what had to be done and the head person said " I haven't got a clue" He wasn't kidding and then proceeded to ask me to explain what was to be done for $850. I lost all confidence in their ability to do a good job and felt that they were so ill prepared that I couldn't trust their original estimate. It was not my job to tell them what had to be done and how. We sent them away and should get a refund of our down payment, We did not. STAY AWAY! read more

Arctic Bear recently replaced a forced-air furnace system for one of my Clients. The unit was installed with internal air-scrubbers and UV lights to eradicate microbes. Indoor air quality was an issue in the home, warranting a mold remediation in the basement. After a successful basement remediation, I again tested the upstairs air quality. With complete surprise, there were absolutely zero mold spores in my sample. Normally, there are a few spores, even in a clean environment. I attribute the zero reading to Arctic Bear's effective air-cleaning system. If indoor air quality is a concern, I highly recommend contacting Arctic Bear and inquire what they can do to help maintain your home mold-free. Contact me if you have any questions. Greg Scheer (570) 504-8393 Montrose, PA GC Scheer Inspections & Testing, LLC gcshomeinspections.com Property inspections, indoor air quality, mold remediation using dry ice blasting, and Infrared evaluations read more

Called Arctic Bear after I discovered more problems while I was working on the kitchen sink and realized I was in over my head. They sent Alex out and he worked fast to replace some fittings and not just stop the leaks but leave the plumbing in better shape than it was before. Pricing was transparent, as agreed, no surprises. read more

Great service, reasonable prices. Had an emergency with our old boiler, and the owner came out within an hour on a Saturday to complete the service call. He was quick & efficient. Even though it was an emergency call an he replaced parts on the system, the cost was still way below what I had anticipated. Later on, we used them to install our new boiler and on demand hot water system. Again, the service was top of the line, and the install was quick and painless. We look forward to giving them more business in the future as we remodel our home. read more

Told me they just had to replace a wax ring on a toilet. I signed an authorization on my credit card. They called me next day with a $700+ bill. Said they had to snake the drain, too. C'mon. $700 for a wax ring and snake a drain? read more

So happy with the service provided today! Howard was extremely knowledgable and friendly! He helped me to understand why the unit was freezing up and offered a solution- along with cleaning and calibrating the unit. I will use them for my future AC needs! reasonably priced, prompt, and cold air once again! what more could anyone ask for!? read more

Arctic Bear staff were very knowledgeable and friendly. They made us aware of all issues regarding our new furnace and air conditioning unit. They were polite and considerate, did a great job cleaning up once the work was done. A complete furnace- a/c installation, along with new outside venting, removal of old units, repair of multiple gas line couplings, new thermostat and a full explanation of what they did and how everything works was accomplished in less than two days. We've had bad experiences with two local heating/ac companies and hiring Arctic Bear was a great decision. We're very happy we chose them. read more

Had an 8 AM appointment. Called at 8:30 and was told 5 to 10 minutes. The technician had just left the office a while ago. I cancelled appointment 20 minutes later. I live within 8 minutes of the office. They do not value paying customers. read more