On 4/14/25 @1:09pm, I experienced unacceptable behavior from an employee named Nicole, who yelled at me in a manner that was not befitting of a professional. Upon entering the store, I started looking for energy drinks. As I was perusing the specials, Nicole walked by me while talking on her cell phone. I came across a promotion for Monster energy drinks that read 4 for $7. I picked up four Monsters and headed to the checkout. When I arrived at the register, Nicole was still on the phone discussing store wiring. After waiting for a couple of minutes, she finally made eye contact with me. I smiled at her and cheerfully said hello. However, she did not return the smile and instead instructed the person on the phone to hold. She then proceeded to ring up my order and informed me that the special needed to include a Monster Blue Hawaiian flavor. Consequently, I would need to exchange one of my selected drinks for the blue Hawaiian to get the special. I inquired about the location of the blue Hawaiian, and she responded sarcastically, stating that it was a blue can with the words "blue Hawaiian" on it. I expressed my irritation and suggested that it would have been helpful if she had shown me the product, as it was difficult to see due to its location in the back. She then raised her voice saying that i better not get an attitude with her, stating that I should read the labels and signs. I attempted to explain that as a customer service representative, she should provide assistance and not speak to customers in a condescending manner. She continued to yell over me. I matched her tone and told her she lacked customer service skills and had no class. I then informed her that I would not return to the establishment and would advise my husband and roommates to do the same. I had been a loyal customer for years and was taken aback by the treatment I received. Upon leaving, I noted her name and stated that I would be providing feedback on her service. As I exited, she yelled, "Get out of here!!"
It's obvious that the owner doesn't care about its customers or it would pay attention to complaints and negative feedback. Nicole needs to be fired!!! read more
