Archers Sleepcentre have some pretty comfy beds, single beds, doubles, bunks, Silent Nights, all sorts. So if you're looking for a bed then you'll be spoilt for choice in here. I remember I used to work for a mystery shopper company and I once got asked to go here to do my nosey. When I first read the job description I thought that would be an awesome day out, lying on all the different beds to see what one was comfiest, then I read a bit further. My job was to go in, ask someone whether or not latex is a kind of memory foam. WHAT? Who asks that? I can just imagine some old married couple heading to Archers for a new bed... Bill: Oh that one looks nice, she's a beauty. Margaret: Oh, I'm not sure... Do you think latex is a kind of memory foam? I mean, for the love of all things bed related, why would that ever cross your mind? I did contemplate doing that job for the giggles, as the thought of marching purposefully up to some unsuspecting bed sales person to ask that still makes me chuckle but I ended up realising that for the £8 fee it was probably more hassle than it was worse and I wouldn't have been able to keep a straight face whilst asking that question, totally giving the game away. All in all, a huge shop, friendly staff and competitive prices. read more

Archers Sleepcentre - http://www.archerssleepcentre.co.uk - Furniture Stores Near Me - Glasgow, GLG

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A lesser known bed shop this is a rare wee, well big, find. I stumbled across it a few years ago now, when my ex was moving out. In the split up politics I'd agreed to keep the hellish bed he'd MADE. Yes. And it gets worse. It was not a bed that sits on the ground. Oh no, this was a bed that was roughly seven feet high and sat a whole foot below the ceiling (I'm not going to answer your question). Kinda like a massive bunk bed but underneath it there was piles of his junk. Anyway, enough about the tree house. It's now gone. Thank God. But, in the break up proceeding, I'd agreed to keep the bed (well, there was no way for him to take it was there?) and he was taking the duvet, pillows etc. So off we endued a strained car journey to this place for the purchase of some pillows, duvet etc. It's a massive shop filled with a whole host of beds (as Eleanor has mentioned) and a good side selection of bed accessories including some sets of bed spreads and the like. The staff are pleasant, helpful and extremely easy to locate - something that is underrated. Meanwhile, the prices are reasonable and their products range from the cheap (and not so nice) to the luxurious. So there's something for everyone and every price range. Give it a go. read more

This is the first time I ever completed such a review on any internet forum, but I felt the need to warn all shoppers about this company! Had a truely awful experience with the online side of this business. I bought a dining table from there. When it arrived it was in a total state. One of the table legs was broken and there were various large dents and scratches on the item. I did wonder whether this was the couriers fault or whether Archers had simply sent me a faulty item to see whether I would accept it. When I called them to request a return and refund, I was told refunds were dealt with via email not by phone (not a great start). I explained in my subsequent email that I paid the Saturday delivery charge and would therefore like to have the item picked up a Saturday. I was told this was not possible, it would have to be a weekday. I explained this was a little unfair and given the circumstances could I have a specific time on a weekday (so as to avoid having to take a day off work due to their inability to provide a product in an acceptable condition). I was told this was also not possible. I asked to be referred to a manager. The manager I dealt with was truely incompetent. He seemed unable to understand the points raised and simply tried to blame the couriers they contracted with. What he did not acknowledge was that it was their firm that chose these couriers to act on their behalf, so they should fix this problem. He had the title of Ecommerce Director, but his customer service skills were appaliing and he appeared disinterested and rude. I got more sensible and polite responses from the original member of his team that I contacted. I then tried to comment on their facebook page about my experience. I note that a lot of firms try to resolve customers complaints when they are raised in such a forum. Not the same for this firm, they simply deleted the comment. I also noted that they simultaneously deletd all other complaints made. Ultimately, you pay for what you get. The prices at Archers are cheap, but when the products arrive they could well be in a shocking condition. If you want any sort of aftercare / customer service in the event that you end up with a faulty product, please do not use this firm. I will be telling my friends and family the same. read more

RUBBISHHHHH!!!! promised to send our new bed on thursday,by wednesday they rand saying its out of stock untill november the 5th...by then we had already dissembled our old bed so sleeping just on the mattress on a cold floor with my 2 slipped disks and sciatica. we then went ahead choosing another bed which they again promised to deliver on friday,but they rang again telling us that now this bed too is out of stock...why cant they see at the time of order that they havent got any stock in????how difficult is that?? i want refund,never again will i bother with this company,soso dissapointed!!!!! read more

Infuriating! Incompetent! I ordered a mattress 2 WEEKS AGO. No confirmation email, no keeping the customer informed, nothing. My delivery date came and went. Being British, and used to disappointment, I waited a further 2 days before calling and was told by internationally renown helpdesk superstar 'Graham' that I'd be called back in the next 5 minutes. 30 minutes pass. No call. I called back and spoke to his agreeable colleague 'Stuart' who told me it'd probably be delivered Monday or Tuesday of next week. I realise he has as much control over the situation as I have and take him at his word, hoping someone the planets will align and my bed will materialise. I called again yesterday and was told "Definitely, definitely tomorrow" by a rather helpful-sounding young lady named Lisa. I'm getting tired of the sound of my own text but suffice to say, No delivery was made. I have not been able to do anything for 2 WEEKS because I've been waiting in 8am until 6pm waiting on this delivery. Archers Sleep Centre apparently pride themselves in putting the customer first. It's written on the website, so it must be true. But before we ride off on a happy trip to friendship land on a horse made of dreams and laughter, let me be serious for a moment. I am the customer. I should not have to phone an 0871 number to check to see if YOU have sent the goods I bought from you, because after taking my money we have had no contact since. I should not have to be told on a Wednesday afternoon, 1 week after the agreed delivery date that my goods will "probably be sent out on Monday" THIS IS NOT SERVICE. Rather conveniently for Archers Sleep Centre, there is no feedback system in place on the site, only a selection of good reviews some customers have given and suspicious reviews about how Managers phoned them back at their own expense on a candy phone-line made of the finest dedication and truth. Emails are ignored and phone-calls are costly and completely unhelpful. Phone attendants tell me my goods will be sent out tomorrow, am I supposed to ask for them to swear a blood oath? No, I have to continue taking their word for it because, in the end, I know they can do as much about it as I can and that both of us are in the same boat; wasting another day inside talking to people we consider to be idiots on the telephone. read more

The purchase of my bed for my first home resulted in one of the poorest displays of a lack of customer service I have ever experienced. I was mis-sold a mattress protector for £30 - with the pretext that it would push my order of the £700 to apply for credit. We eventually did not get credit and paid in full. On the day that the bed was delivered, it was apparent that the mattress protector was of a significantly poorer quality than the bed and mattress we had purchased and I returned to the store to return the item. I was informed by a member of staff that "we don't have a returns policy". Basically saying that they had absolutely no intention of offering support. I had requested that they speak to someone higher up in the hope of resolving the issue. The member of staff then contacted the head of the company, Mr. Stevie McGuire. He passed the buck and the member of staff asked me to email head office. I had asked that Mr. McGuire was contacted again to express that I was unhappy with the advice, since we had travelled through to the store (after moving house) and there was a fairly simple solution to this problem. Mr McGuire then asked to speak to me on the phone. I then spoke to Mr McGuire and gave him the detailed backstory, laid out the solution and requested a bit of customer service and discretion. I was hopeful that the problem would be resolved, since I was speaking to the head of the company who would have held his customer satisfaction and the name of his business in high regard. I was wrong. Mr McGuire then proceeded to engage me in a defensive argument for nearly 40 minutes. I found this to be a bizarre and completely unacceptable way to conduct business, particularly from the head of a company. I explained that we had spent over £700 in his store and I was not trying to rob him of £30. £30 is not a particularly large sum of money to a customer, let alone a company, but under the circumstances it was important that he show a degree of customer service and refund the mis-sold product. He dug his heels in and refused to resolve this, regardless of the initial circumstances. He expressed that a customer leaving his store unhappy was not an issue to him. In fact, he found this preferable to showing goodwill, refunding the £30 and keeping the returned custom of a couple who need to furnish a three bedroom house. I explained that he was putting me in a position where I could not say a good word about the experience of buying a bed, and when I am questioned by friends and family about where I purchased my bed I would have to recommend that they avoid Archers Sleepcentre. He did not see this as an issue that would negatively impact his company. Following this reaction, I further said that if I were to give an online review I would have to detail this negative encounter. He then accused me of "holding him to ransom over a bad review". This line absolutely appalled me. I had been nothing but pleasant and honest with Mr McGuire and was merely looking to be valued as a customer who had just spent a significant amount of money in his premises. Surely it follows that after a negative experience, a negative review is to be expected? It exhibited that Mr McGuire did not see his actions as being unorthodox, unprofessional and lacking completely in good customer service. It exhibited that he thinks he was conducting himself in the correct manner, and that we were somehow being the unreasonable party. It exhibited that he thinks what he is doing is best for business. Mr McGuire has just claimed £30, at the expense of a young couple. I guarantee that this experience will cost his company a considerable sum more than £30. I suggest that he makes good use of the £30 and puts it towards a course in basic customer service. read more

Archers Sleepcentre South - Good experience shopping here. Spoke to Stevie over the phone and went in to pay for a sofa-bed. Great staff friendly and helpful. What they say over the phone is what you get in-store. I only spent £150 but still got great service from start to finish. The delivery guy was great too. (Wouldn't go to the Glasgow North one again, though.) I'll visit Archers South from now on, for future bed purchases. read more

"Avoid, Poor Customer Service, Undelivered Item" Ordered Furmanco MiBed Perua Electric Adjustable Single Bed with End Drawer (or should I say without) I was searching for an electric bed for my mum who was in hospital for an operation, the doctor said she will take 6 months to recover. The bed was ordered with next day delivery so we can have it ready for her. They sent 50% of the order and left the other items. When I called them, they said well we cannot do anything now, and they would have to refund us for the item that was not delivered. What is the point in paying for a set of items, for next day delivery if you cannot deliver. It has been over a week now and I have not been told whether they would send me the items or give me a refund. When I called them they lied that the manager is on holiday, then I call again demanding to speak to the manager then a crazy thing happened. The manager had just come back from the holiday. Holiday to where? to the toilet? This company really looked reputable and spending the extra £30 was worth having a smile on my mums face after a major operation. Please, Please, Please avoid them, I should have purchased from the high street like tescos. read more

This company is the most incompetent company I have ever come across in my life. I placed two orders 2 months ago, they have delivered twice to the wrong address and for BOTH the orders parts are missing. One of the parts is still missing. Thirdly they NEVER turn up on the day they say they will. I have taken 5 DAYS off work waiting for delivery. They even have my mobile number and the last couple of times did not even call me. I'm trying to figure out how many things a company can get wrong. read more

Waited in for 10 hours to not have my bed delivered. Rang Archer's Sleep Centre who kindly explained that they had no idea where my bed was and could do nothing about it. Three days later I was informed that they had e-mailed me to tell me that my bed wouldn't be delivered on the day guaranteed; which they hadn't. When the bed finally arrived a week late there were parts missing. I then decided that I no longer wanted to have anything to do with Archer's Sleep Centre but they refused to refund my money until the bed was collected and refused to offer me any collection slots other than 08.00-18.00 from Mon-Fri. Now I have to take another day off work to get rid of the useless piles of wood cluttering up my house. Literally the worst company I have ever dealt with. Please, please, please avoid these awfuls frauds and save yourself hundereds of pounds and weeks of frustration. read more

I was going to buy A bed and aframe from IKEA but this one from archers sleep centre looked much better and it was a lot more expensive than the IKEA one. So I bought a Birlea Denver kingsize bed frame for £195. It is the poorest quality of furniture I have ever seen in my life. Someone must have popped into homebase and cut the wood into size and bought some screw and and spray paint every thing and send it to me. It was totally an amateur job. Archers should never sell this. It would ruin their good reputation. Paint was very poor. You could see timber lines everywhere. Timber was poor and cracks everywhere. Quick del is a plus. Customer service is nice and polite. Looks fab from distance! Assembly is very primitive and the wholes for assembly was not in equal intervals. read more

Taken FOUR days off work.Delivered broken piece. Re delivery had missing piece. Rest of bed was full of scratches and chips. Item left outside the house! Re delivery did not show! They will not reimburse anything! WORST COMPANY EVER DELT WITH. 0/5 read more

Shocking, deceiving, check the prices on the tickets, there is no savings. Read the small print. 24 hour cancellation policy!!!! Someone has to take them to the Trading Standards.Lost 100 quid in deposit, will not be back. Offered to pick goods to the value of the original purchase. What??? I just wanted a decent bed that would last. Check their lunar bases (under most of divans). No padding, just poor quality fabric stretched over the wood, sagging already!!! I wish I was a mystery shopper. One star is too much. read more

Purchased a Sealy 3ft 6 divan May 2011 ( with drawers). This bed is kept in the guest room and is not in constant use. I store bed linen in the drawers, and found that I was unable to open the drawer. My husband removed the bed linen and managed to open it - the obstruction was that the slats in the bed were completely broken off and the bed is now unusable!! So much for Sealy products- the base is off the cheapest quality . Not cheap at around £449- excluding headboard which cost me £170. We will be going into this store tomorrow and will post a review on what action they propose to take. read more