I love this the facility. They are fast efficient and thorough. They listen to my concerns and…read moreaddress them all everytime. The staff is very friendly and professional. I was recommended by a friend and would definitely recommend to others.

Quality of care is excellent but not consistent. The staff is very sensitive to remarks said even…read morein jest and I was reprimanded after my PCP left the practice for remarks I made to staff who are female yes I am a male patient. I subsequently quit the practice.

Dr. Cano is very compassionate and knowledgeable. Her office staff will make sure you get an…read moreimmediate appointment to see her if the need should arise even if you are a new patient. Dr. Cano sees in- house, Hospital, and video conferences patients. She is an amazing GP.

From the front desk staff to the clinical team, everyone here is welcoming, professional, and…read morehighly organized.

EDIT: I'm updating my review because I booked the appointment anyway. Despite the weird interaction…read moreI had over the 25-dollar late fee, I was reminded of how the staff at the Westover Hills Clinic are some of the most professional, hard-working, and kind people. They have consistently provided superb service and follow-through, so I recommend this location to anyone who is looking for a PCP. ORIGINAL REVIEW: I missed an appointment due to an emergency, called them beforehand to let them know, and they said it would be enough since it was an emergency. Called to reschedule, they said I never called so I'd have to pay. Asked them to check their system, they didn't find evidence of my call. I called back to reschedule again, the said they found the notes in their system, but I'd have to appeal formally. I asked them what proof was needed, and they said I'd just have to make the claim that I had emergency surgery. So I asked what's the difference between now and then, since I had already done that and what would constitute as proof to waive the fee. They couldn't really answer, transferred me to billing and billing said they couldn't do anything, I'd have to talk to the practice. I asked billing to get on the call with me and the practice, and they said they would, but they did a simple transfer instead. When I finally agreed to pay and appeal later, they didn't have the appointment I needed. One big circus, wasting everyone's time, over 25 dollars.

I have been coming to Aguilar Family Health for many years! My husband is a patient also. The staff…read moreare awesome. They answer my questions. I don't mind waiting for Dr Aguilar and yes sometimes a PA because they take good care of my needs and my husbands.

This doctor's office feels like nothing more than a money grab. I never once saw the actual…read moredoctor--only physician assistants, and even they seemed to rotate out every few months. I was dealing with severe sciatica nerve pain and anxiety and needed to take a leave of absence to recover. I spoke with a PA who assured me she would complete my FMLA paperwork. After I went on leave, and even after paying a $35 fee, the paperwork was never completed. I eventually had to go into the office myself, where they finally filled it out--but falsely listed no restrictions, which was completely untrue. Only then did the PA claim they couldn't approve FMLA and that it needed to come from a specialist--something they never mentioned before taking my money. As a result, I'm now at risk of losing my job because it appears as though I was dishonest. I'm currently searching for a new doctor who will actually listen and provide real help. This is a terrible practice, and I do not recommend this office to anyone.

It's so impossible to find a decent GP in this city. I live 5 minutes away from this office, so I…read moredecided to make an appointment as a new patient with NP Ellis for a general checkup. I really like NP Ellis and I liked being able to get my blood work done in office. However, the front desk staff were rude and unorganized. They tried to charge me for someone else's appointment while checking out when I'd already paid, and were pushing their paperwork towards me. I figured this was just a bad day for them or maybe they were very busy. A few months later as an established patient I needed an appointment due to an injury. I'm not kidding when I say I spent over an hour trying to get ahold of anyone from the office. There is no way to make an appointment online, their website says to text them during business hours but they don't reply. I left messages, I stayed on hold... I will say when I finally got to speak with someone she was super friendly and helpful (I believe her name was Carla) and she set me up with NP Greene as Ellis was booked. I absolutely love NP Greene! She really listened to me, had a reasonable approach to my problem, and even sent medications to my pharmacy to help with my issue. I felt like she tackled every avenue and was very thorough. So naturally I'd love to see her again. Had a cold about 3 weeks ago and thought I'd try to get in to see her, called the office, texted, never heard back. Now I'm trying to make my annual appointment, and can't get anyone to answer. I leave a message, they say they'll call back, they don't. Seriously, what kind of office is this?!? If I were a provider working here I'd be pretty mad that my patients were being ignored and unable to even schedule an appointment with me. I am going to continue to try to book an appointment to see NP Greene because I really did appreciate her care, but the scheduling department is in desperate need of an overhaul.

This doctor's office is complete shitty operations don't think you can call if you late and they…read morewill still take you.!!!! they were refused to see you even if you're one minute late and if you call, don't think that that makes it OK I do not recommend ever to anybody!!!!!

This is our THIRD time trying to get our children's medical release forms sent to another…read morepediatrician. The past two times we submitted the forms and where we would like them sent. It's been MONTHS and the other office only received ONE of our children's information. Now they're asking us to pick up the medical records and take them to our desired pediatrician. 0/5 HORRIBLE

If could give a negative 10 I would David Mullican is the absolute worst pill pusher I have ever…read moremet I've been battling major medical issues for a minute IBS with chronic constipation erosive gastritis and extreme acid reflux aka gerd since i was 23 and pervious gi dr said it was caught 5 years too late when i was 23 and my stomach was nothing but scar tissue and sores and my stomach lining was completely worn. and I had 2 polyps recently removed from my colon as well. My acid reflux is so bad its done permanent damage to my vocal cords and the ent said i should have had my tonsils out as a kid which i still have sadly. My labs are crazy high red blood cells high hemocrit high eyerthrosites high lymphocytes high. Rbc and wbc in my urine i drink a gallon of water a day and dont pee im lucky if i go once or twice a day. I had back to back tumors on my ovaries had to have a full hysterectomy before 30. Then my vision went one eye cant see far one can't see close and was diagnosed with chronic dry eye and photophobia extreme sensitvity to light now have to were transitions in my own house. I get non stop heaches in the back of my head i have a horrible neck pain. My Amazing obgyn when I had a strange rash twice now which was awful took one look at my labs and the rash and said it was a polycythemia vera rash and i needed to see a hematologist oncologist.my body was producing rare abnormal cancer cells which was why i needed the hysterectomy that can cause overarin,uterine, endometrial, cervical cancer the works. Now dealing with 4 masses cysts or nodules on my throat high labs im not peeing despite drinking a gallon of water a day dealing with neuropathy issues like night sweats not sleeping constantly tired despite how much sleep I get and my short term memory is so bad my hands feet and legs go in and out of numbness all day and i have lost feeling in my toes ive shook non stop constantly since i was 3. My body has stopped telling me that I'm hungry or thirsty i have absolutely no appetite. Having issues swallowing a very tiny flat estrodal pill WHICH I USED TO JUST DRY SWALLOW NOW I PRACTICALLY CHOKE ON IT EVEN WITH WATER SWALLOWINGFOOD IS HARD I TEND TO CHOKE NOW. And the immunology doctor i saw said its nothing autoimmune but theres definitely something off and going on and they havent connected the dots!!!!!He won't reffer me to a specialist thinks he's a phycologist. Wanted to call all my medical problems ANXIETY!!!! THEN PROCEEDED TO SUBSCRIBE ME PROZAC WHICH IM ALLERGIC TO WHICH IS IN MY CHART!!!!! HE DIDNT EVEN BOTHER TO LOOK AT MY CHART. THEN I TELL HIM IM ALLERGIC TO PROZAC AND HE SAYS QUOTE"I CAN'T HELP YOU IF YOUR GOING TO KEEP PUTTING ROAD BLOCKS IN MY SOLUTIONS!!!!!!!" SO YOU WANT ME TO TAKE A PILL IM ALLERGIC TO THAT MAKES ME BREAK OUT IN HIVES?????? ALL HE DID WAS BLAME ME MAKE ME SOUND CRAZY AND TRY TO THINK I HAD A PHYC ISSUE!!!!! THAT IS CALLED MEDICAL GASLIGHTING AND IT'S ILLEAGAL!!!!!! This is medical gaslighting Medical gaslighting is when a health care professional dismisses a patient's concerns or symptoms and wrongly blames their illness or symptoms on psychological factors. "You can have doctors convincing you it's all in your head or to defer to them because they're the professionals. DO NOT GO TO THIS DR. IF YOU HAVE MAJOR MEDICAL ISSUES GOING ON CUZ HELL JUST SAY ITS ANXIETY!!!!!!! NOTHING BUT BIG PHARM WANTING TO PUSH MEDS This why some ppl get diagnosed with advance cancer or things or major things that get caught to late cuz they wanted to say it's in the person's head or blame something like stress or anxiety and not listen to the patient. ALSO THIS PILL PUSHER JUMPED AROUND CONSTANLY IN MEDICAL FACILITIES AND HOSPITALS FOR WORK. THERES ONE LOACATION HE WAS ONLY THERE 3MONTHS THESE PPL DONT CARE ABOUT YOU AT ALL. THEY JUST WANNA PUSH MEDS AND MAKE A QUICK BUCK. I SUGGEST IF YOU HAVE MAJOR MEDICAL ISSUES RUN AWAY CUZ THEY MIGHT JUST KILL YOU AND JUST FEED YOU HAPPY PILLS.

you can never see her see cancels appt a lot. I had a hernia and in a lot of pain but she canceled…read moremy appointment with no explanation of why. also doctors office never answers phone. horrible doctors office!!!!

If I could give a zero rating I would. This was ultimately my worst experience in a doctor's…read moreoffice. The wait time was excessive, and there were numerous communications sent to me that felt overwhelming. My appointment with Laura Sinclair Rodriquez was canceled on the morning of the appointment, which I had waited two months for. The next available slot was a month later, which was disappointing.She couldn't work me in since it was her fault in cancelling my appointment in the first place. Despite arriving 15 minutes early as indicated in multiple emails, I encountered issues checking in due to the receptionists being occupied. When I finally checked in, I was informed that I should have arrived 30 minutes early per the instructions from Ms. Rodriquez, which contradicted the previous communications. It was frustrating to wait an additional 30 minutes, only to learn that I might not be seen that day due her ridiculous notion of wanting new patients to wait for 30 minutes, even when I completed ALL paperwork online. The nurse was the only courteous staff member I encountered, and I felt that overall, the office is poorly managed and does not prioritize patients' time. Do not waste your time and money at this office. It is understaffed and not efficient.

my experience as a first time patient here was amazing I'm…read morenormally scared to go to the doctors but they made me feel so at home

Everybody is so kind and courteous! Very attentive and informative! The whole staff is very nice…read moreand empathetic!

I started seeing Dr Nieto after my wife recommended her. I've had all positive experiences so far…read more I would recommend her also.

She was selected as my PCP by my insurance. I got the run around for a week and then they told me…read morethey were not taking new patients with my insurance. Thanks for wasting my time! Its really ashame, I could walk there!