Air conditioning on 2nd floor track hasn't worked all summer - actually there have been issues with it going back as far as the summer of 2020. We asked several times about this in June, and were told, "a part is coming in at the end of June, and another part is coming in in August." Ok. Nobody even thought to put any large industrial-type fans on each half of the track apparently. Considering most of the people who walk the track here are probably between 50 and upper 80's, this is a considerable disservice to the community to have this many problems with the A/C for over 3 years. Keep in mind, we all pay for this. Word around town is, "almost nobody goes to walk the track because the air doesn't work." You've been warned. Now for nice weather or for fall/winter months, things are usually ok. But the fact that they have had issues with the a/c for over 3 years is also telling. read more

I took a tour here (if you can call it that) and was not impressed whatsoever typical machines most of them face the parking lot which you know if you're sensitive to sunlight that's not really fun working out facing windows that are facing a parking lot with cars Staff seemed really offputting therefor $20. It only includes the basic weights and a walking track which I couldn't even see because they walked over to the gym that was having a basketball game and said look there's the track upstairs I'm like OK there's no indoor pool and for $40, you get the classes added in whoopie now keep in mind there's not really a wide variety of classes and you could join other places for less that offer so much more And for the elite membership you get the pool for a whopping maybe 8 to 10 weeks if it's even warm enough and that's like around $60 a month and I don't know why you would do that for only 8 to 10 weeks of using something look around because you can join other places and get much more for less read more

We came here for a five year old's birthday party and had a blast! The room we had was of ample size and was on an exterior wall filled with windows (so plenty of natural light). All the food was brought in but the staff did some clean-up and organization while all the kids played. Speaking of playing... the Tree House (I think that is what it's called) was so much fun! And I'm not speaking on behalf of all the kids (who of course enjoyed themselves), I'm speaking for myself. It was fantastic! It's basically an indoor playground that has a single staff member in attendance if any need arises. The place is clean, in good condition, and has plenty to offer kids (and adults) of all sizes. In addition to this the entire facility (including bathrooms) was clean and well kept and the staff was friendly and helpful. The birthday boy, and all his guests, had an amazingly fun time and you would too. I highly encourage you to check this place out for a child's birthday party (or any kind of event). read more

Throughly disappointed with the way the dance program is run at the park district. We previously were at another park district paying out of district fees, but when I saw that our park district was getting a new building and expanding their dance program, we signed up. I had previous bad luck with the programs here because they kept canceling the ones we were signed up for, but the baby ballet class ran. The first day of class was a little hectic...didn't seem like the teacher had previously worked with little kids before. I chalked it up to first day jitters for both the program and the kids. Subsequent classes, however had the same result most kids were crying and there wasn't much dancing. I would look in on the classes and was disappointed to see that there was more play going on than actual technique. The last park district we were at, the kids knew the barr, they knew first position, and other basic moves. Here, kids played ring around the rosy, but kiddo never talked about technical things the teacher would teach, like she use to at the other park district. We kept at it though because kiddo had fun and the kids/families in the program were so sweet. Now comes the recital from hell :/. They held the recital at the West Chicago High School.....the first time most families have been in the building. There was ZERO communication on what doors to enter, where to park, and when I called the park district offices earlier in the morning, they had NO IDEA about any detail! Because kiddo was in the younger group, they had the kids come an hour and a half earlier than the rest of the other dancers (meaning I had to sit in the auditorium for two hours before the recital actually started), so I got myself comfy with some grading, found a good spot for the family, and settled in. Than a lady comes out an hour before the recital and tells all the ballet parents in the auditorium that they have to pick up all their stuff because there is no reserved seating! She said this was SUPPOSED to be said in class....but of course ZERO communication! Being a teacher, I know that you have to stick to the rules so it's fair to everyone, but you also have to be CLEAR with the rules so that everyone understands! Lastly, we were told at class that there would be a Santa and cookies after the recital. When I asked where Santa would be, a worker told me they didn't have one :/ Again goes back to communication....and lack thereof. I truly think that the program, and the park district itself needs a LOT of work in communication to parents. From our experience, we'll definitely be going elsewhere for activities for the kiddo. read more

ARC Center - Grand Opening - Community Centers Near Me - West Chicago, Illinois

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Kudos for getting the place reopened on schedule, but the renovations to the existing lap pool and dive well area are very disappointing. Yes, a coat of paint and some new ladders are nice - but the same old tile floor, the same old leaky sauna (complete with spit stains from the past), the same deteriorating diving boards, and the same unattractive metal bleachers - have stayed. You'd think those things would have been revamped as well during a multimillion-dollar renovation. Obviously not. Makes no sense. But by far the worst part of the renovation are the new locker rooms. I would say there are now at least 80% fewer lockers, only 5 showers, and no privacy whatsoever. This was not well thought out at all. Let's hope at least the low water pressure and water temperature fluctuation issues from the old showers have been remedied. read more

We visited the Treehouse today and sadly, this place has gone way downhill over the years. They just don't seem to keep up with it at ALL! First of all it smelled like urine so badly I almost couldnt stomach it! I realized its soaked into the carpets. The toys are all old, miss-matched, dirty, and broken. The siding on the smaller jungle gym is falling apart. There was a screw popping out in the larger jungle gym also. This place needs major updating, new toys, and maintenance to the jungle gyms. It's sad because it has potential to be a really awesome, fun place....however I won't be back. I felt the need to scrub my kids clean once we left....doubt they sanitize that often from the looks of it. Everything just felt grimy! read more

I come here for the basketball courts as well as the gym/weight lifting including the track, and for the most part it's been a fantastic experience. The staff has been nothing but kind when proposed with a question and answers it in a respectful manner. Not only that but the staff does a well job at maintaining the weights cleaned. Definitely a place worth checking out for the nice pricing on memberships read more

Been going here atleast 3 times a week since it was built and have never had any complaints, cheap price for the amenities and nice people/members who mind their business. Nothing better. read more

Having a first class facility like this in town is fantastic. Been a member since they opened. The staff is friendly and helpful. The equipment is all top of the line. It was nice having an indoor track to run on this past winter. read more

Not a fan of the customer service at this place, faculty manager Brian is not very nice (Really rude actually!!) overall nice place, not management! read more