Calling this business and paying Malaki a total of $646 (which included his dryer vent guy who accompanied him for $205) has been one of the major nightmares of my life. I was left with a gas dryer that was still making more noise than was the norm, while still taking TWO HOURS to dry just three towels. And Malaki only takes Venmo or Apple Cash, so there has been no way to stop payment or dispute the charges.
I texted Malaki the problems, asking him to come back and fix them, but he said it sounded normal and just said to change the settings, despite his warranty on parts and labor.
I had to hire another guy ($95) to come take a look and he correctly diagnosed the main problem: the dryer vent was not clear, causing the pilot to turn/off. He also said that the wheels, or bearings, did not appear to be original parts. And even if they were original, four wheels and a valve should have cost about $120 and not the $292.25 Malaki charged me.
I then had to pay another $205 to have someone properly clear the dryer vent and now drying three towels takes only 41 minutes, not two hours.
I have been texting Malaki and this business asking for a refund over the past week but have not received a response. read more