Shoutout to GARY at this Arby's!!! I came through pretty late at night and had a pretty big order, around $30 worth of food. Unfortunately, my card declined at the worst possible time .
Gary could've easily just told me there was nothing he could do and sent me on my way, but instead he was incredibly understanding, patient, and genuinely went out of his way to help me figure things out. The way he handled the situation honestly caught me off guard because you don't always get that kind of customer service, especially late at night.
I really appreciated the way he treated me like an actual person instead of just another customer in the drive-thru. He was respectful, kind, and willing to help when he absolutely didn't have to be.
Management ; PLEASE recognize Gary. Employees like this are exactly what makes people want to come back to a location. I hope this review makes its way to whoever needs to see it because this man deserves some serious recognition. Give Gary his flowers!!!
I'll definitely remember this experience, and I'll definitely be back. Thank you, Gary! read more