Stopped in after a procedure because I was starving and had one thing on my mind: a roast beef sandwich. I specifically came because of the $7.99 deal, but unfortunately it didn't include any roast beef options. The closest thing was the gyro combo for $9.99, so I ended up going with that instead. The fries were hot and tasty, and the mozzarella sticks were definitely a highlight. The gyro itself was packed with meat, so portion-wise it was generous and felt like a lot of food for the price. Unfortunately, the flavor just didn't hit for me. It probably would have been better with some Arby's Sauce, but honestly I think I was really craving their classic roast beef, and the gyro just wasn't satisfying that craving. I didn't even finish the sandwich and never touched the dessert because I was disappointed by the main item. Overall, decent value and some strong sides, but I really wish the deal included a roast beef sandwich since that's what many people probably come to Arby's for in the first place. read more

Arby's - Greek Gyro - Fast Food Near Me - Louisville, Kentucky

Friendly drive thru service (thanks, Greg!) and delicious food. We were very happy with this visit! read more

Arby's - Yummm - Fast Food Near Me - Louisville, Kentucky

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terrible cashiers. denied me a bag for my togo order had to juggle three items and two drinks ...do the cashiers pay for the arby's bags out of their check? read more

I had been here once before and everything was just kind of meh, it was fine but definitely nothing to write home about. The other day was "Fryday" and so you could get a free side of fries with a purchase. So I got 2 chicken tenders, and a roast beef slider along with the fries. I ordered online and asked for jalapenos on the slider as well as 2 different sauces. The chicken and the fries were over fried - they were all dark and shattered when you bit into them. I hate things fried hard so those were mostly uneaten. The slider was OK, but there was no jalapenos on it and I was given two sauces but they were the wrong ones. I was already back at work when I noticed all of this so there was no point in complaining, I just took the L and decided that was the end of my trips to Arbys. One plus is that the restaurant was very clean, even though it was the start of the lunch rush so that was appreciated. read more

Food is typical Arby's. It was prepared quickly. Staff seems to be friendly to regular customers, otherwise it may be hit or miss. They weren't very friendly to me. Upsell seems to be the order of the day. I may go back. Maybe not. Meals are less expensive at the hotel and they are prepared fresh. read more

Staff was rude kept trying to tell me what to order after I specifically said what I wanted then when I got my order half my food was wrong this is second time I've went to this location both times horrible service won't be going to again read more

All I can say is the 1/2 pound beef and cheddar is the way to go with a small curly fry

This was good at one point Now when you place an order you might Have to wait 30-40 minutes for the food to Be ready. I place an order on line to be Picked up at 11:30 pm and got there at 11:33 pm And was told I have to wait another 40 minutes for the order to be ready because it was still cooking. Your best bet is place you order and call them to Make sure the food will be ready when you get There or sit and wait 30 or more minutes to get Your food. Place is going down hill fast. read more

I went to Arby's a few days ago with my family. We expected a nice, heartwarming meal to share a conversation over. We did not get to do that. First off, the staff were ignorant and rude. They smelled like marijuana and they didn't get our orders right. The restaurant was dirty and it had cockroaches on the floor. The worst thing, though, was the food. We order a few different things off the menu. I, myself, ordered the double roast beef meal. The meat was gray and the sauce was sour and had a thick consistency. I had ordered ketchup, and instead, the sauce was white. My youngest child ordered the meat mountain, expecting glory. She did not get what she ordered. It sure was a mountain, but there is no way that it was meat. It was absolutely terrible. Since we had already paid, we decided to eat and not waste our money. The food tasted horrible. I cannot explain the taste, it was horrendous. We left no tip, and we dashed out of there the quickest we could. A day later, my youngest child had started to throw up uncontrollably. I took her to the doctor, and she had food poisoning. It was the next morning, and the last thing she ate was Arby's. Overall, I had a horrible experience at this location and wouldn't expect anyone else to go. I am considering pressing charges. Disgusting. read more

My fiancé got a market fresh roast turkey ranch and bacon wrap meal, she also got potato cakes. She ended up gettin a market non fresh (maybe) Turkey, no bacon, Dijon mustard wrap. Normally this isn't a huge deal, but we paid $16 for this meal, and didn't even get the potato cakes. Basically paid a bunch of money to get a bogus order read more

Arby's - a hand holding a sandwich - Fast Food Near Me - Louisville, Kentucky

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Welp I made my last trip to Arby's on Preston & Outerloop. 2nd time I found a BUG in my sandwich. A Stink Bug. Thank God I was pulling back the layers of roast beef to put my Arby sauce on in between the layers read more

I had been driving for over 6 hours to get to Louisville from Atlanta to visit my mom in who is in a nursing home. After visiting with my mom and before going to our hotel, my family and I stopped at this location. I ordered the cheesesteak sandwich. There was a long line behind me and it was late. So I didn't make the time to check my order. When I got back to the hotel I discovered that even though I paid for cheesesteak sandwich, they gave me plain roast beef in what looked like a hotdog bun!!!!! I love everything about Louiville. But I'll never go to this Arby's again!!!! I caution you to avoid it too. But if you must go, please check your order before you leave, no matter how long the line is!!! read more

First of all there was only one person at the register and they were kind of busy. But the girl at the register informed me that they were out of a particular sauce for the steak house burger and then she didn't offer any alternatives. Then I heard someone from the kitchen ask about the sauce for my burger. She replied that I hadn't requested any. And finally there was someone in the kitchen laughing out loud the whole time. The ambiance was fine. The dining room was fine and customers were happy . read more

The long curly black hair in the Pecan Chicken Salad Sandwich did not enhance the experience in any way.

Decent service. We came here for late night meal. But beware!! They shut down the milkshake machine, so no late night milkshakes. Overall the food was great and hot. The service is slow though. I know it a midnight crew, but when we got there there was only 2 cars in front of us. By the time we placed our order, there was 3 cars behind us since we waited about 10 minutes or so to place our order. Our wait for our food was less than 5 minutes. Good food, late night service/early AM hours could be better. read more

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I love Arby's Arby's is definitely one of the best fast food establishments around. The thing that makes Arby's a little difficult for me to participate in is the price of Arby's is always a little more expensive. But you can go wrong with their sandwiches I love their roast beef sandwiches beef and cheddar sandwiches I love their Reuben sandwiches which are excellent it is just a great great place to eat I give it a four out of five stars it is on the pricey side for fast food or curly fries are amazing you put a little Arby's sauce on that roast beef fantastic can't go wrong with Arby's I miss back in the day when they used to have five for five roast beef specials of the hose best believe I hit them up I wish they would bring that back but now it's like 2 for 5 inflation always sucks. But yes I suggest Arby's to any and all read more

For 8.99 there should be at least a little cheese on the beef n cheddar. Not just a scrape on the bun. Literally if that. read more

Arby's - Barely any cheddar on the beef n cheddar - Fast Food Near Me - Louisville, Kentucky

Went to the Arby's on Crittenden Drive and they were out of roast beef. Isn't that what their known for

It's Arby's... it's open 24/7 Be me Lit AF It's 3:45a Eating a meat mountain 5 Stars read more

I watched while the staff applauded taking over 5 min to make someone's sandwich. One sandwich. Only one person was making food and the others were just watching. I thought maybe it was a contest at first but no the same person then started working on another sandwich with others just standing around watching. In the meantime my sandwich sat waiting on someone to simply put it into a bag and hand it to me. It looked ok (see photo) but it was just a roast beef sandwich. If there was a manager here that person was doing a horrible job. Owner/manager I suggest a secret shopper or other to get a decent understanding of how little the staff cares about the customers. read more

Arby's - Fast Food Near Me - Louisville, Kentucky

This Arby's is trash. Had nothing on their menu available and can't even give customers condiments. Y'all are pathetic but want more money but can't do what a customer ask to have with their order. HIGHLY DISAPPOINTED read more

Right...a tip cup on counter at derby day. I asked the clerk if this is corporate sanctioned...she said manager said ok read more

Arby's - Wtf - Fast Food Near Me - Louisville, Kentucky

Ordered my Arby's on DoorDash. Got the jalapeño bites and French dip, simple enough. Was going to ask for extra bronco berry sauce since this one usually only gives one for 6 of them, but this location didn't allow any "special instructions". Got it delivered since I'm not feeling well enough to even get out of bed. Got it without ANY bronco berry sauce at all, no napkins, and with the sandwich consisting of about 2 whole slices of (what looked, felt, and tasted like) old roast beef. This is the worst Arby's in Louisville compared to all the others of whom I'd easily give 5 stars to. SMH. read more

It doesn't matter what time you show up after 1:30 am. They are resetting their system. Tried three different times on three different days. There is always some fat POS stuffing their face in the lobby with their headset on, and the system is always resetting. Apparently the system is from 1972 as it takes at least 10 minutes to reset. Talk about lazy ass employees robbing the shop blind. Just cut the bullshit and close at 12 read more

Drive thru line was forever long but it was a tournament so it was expected and the lobby was closed. We got our food but didn't check it at the window but checked it before we left the parking lot. The line was three times as long now going out of the parking lot so I called and spoke to Walker asking if they could correct the food and bring it out to us. He told me absolutely not that I could eat what he gave me (the wrong order) come back tomorrow or I could go back in line and reorder. He came to the drive thru window skating his head and giving me a dirty look. I have never had such an unprofessional experience at an establishment. It wasn't what he told me to do but his demeanor, tone and words used. He was completely unprofessional. read more

I normally don't review fast food restaurants but I decided to because I think this is the best Arby's in the city. I have never gotten a bad sandwich or bad service at this Arby's. Even at their busiest times of the day I always receive quick service and the correct order as well as hot, fresh food. Since I have been pregnant I have actually craved their roast beef sandwiches so I have been hitting this location a couple of times per week for a regular roast beef sandwich and medium Pepsi. My only complaint is the prices, and this goes for any Arby's. I think 3.15 is a bit expensive for a small sandwich. read more

I frequently stop here for lunch. Clean establishment with friendly service. No problems with special orders or request.

Everything in this Arby's either smells like hand sanitizer or is sticky. The bathroom is actually cleaner than the dining area, and I'm 90% sure that someone gave birth in the bathroom seconds before I walked in....still cleaner! read more

I've eaten here at least 10 times and the food is standard arbys quality food, but the service is well below average. Check your order before leaving, or pulling away if you use the drive through. Typically no straw, sauces and sides frequently missing. Two stars because the food us at least normal quality and the service speed is average. read more

The food at this Arby's is horrible. I just went there and got a fish sandwich and fries. First off the pricing on the board is wrong so when I ordered my order without tax was $6.49 then when I got the window it was $7.20. Even with taxes my order not have been $7.20. When I questioned the price I was told the $7.20 was the correct price. Then when I got back to work to eat my food. The fries are rock hard and the sandwich is cold. Who wants a cold fish sandwich. Come on Arby's you can do better than this. I won't be back. read more

Writing a review of the promotion 2 for $6 Gyros. It is a good deal money wise, but the gyro itself did not appeal to me because of the soft shell that hold the ingredients. It was like a soft springy sponge with no taste to itself. Anyway, I won't buy it again. Hope this helps. BTW, the ingredients (I had the turkey gyro) were good! read more

24/7 hours open. But, I've attempted to go through drive thru like 12 times and I'll wait for 30-90 minutes with only 1 person in front of me. Or they just won't answer the drive thru at all. This place sucks and is probably the shining example of terrible Louisville fast food service! read more

The service was just ok. The greeting was slighted. Must have been a long day. But food was ready in a timely manner and hot.

Quick, but run of the mill. Don't go around rush hour if you want to get back on the road.

Never go to this location at night! The staff will get your order every time, and when you call them to let them know, they will put you on hold for 5 minutes and then hang up. Wait...it doesn't get much better. When you go back to the location the next day, If you happen to get the same shift manager I had, they will be disrespectful and tell you it didn't matter that your order was wrong and roll their eyes at you. read more

This Arby's has the absolute worst customer service I have ever experienced. They will see you standing at the counter and just ignore you (including the manager on duty). I thought that going IN to the restaurant would help. It doesn't. At least half the time I go through the drive through, I give up and leave after 15 minutes (with only 2 or 3 cars in front of me, it's insane) I don't see how they are still in business. No one in there cares one bit. I guess I thought it would be better when I decided to keep going back but I have had similar experiences from the last 20 trips there (I work right down the road so it should be convenient) Sad.. read more

Very friendly kids working the front. I had a little bit of a wait but the kindness of the staff made up for it. My cheese sticks were piping hot. read more

Walked in and was greeted. The cashier (receipt says Tenya) was busy and apologized and said she would be with me shortly. I seemed to have gotten in right before the lunch rush of 11am. Looking at the ads, and pictures I decided on the Kings Hawaiian fish sandwich combo. I substituted the fries for a side salad with my choice of dressing. Only reason I gave 4 stars is the drink, condiment area across from the cash register needed some tidying up, and the tables where I sat could have used a wiping. Other than that, a typically Arby's you'd expect to find around town. read more

The food is always as it should be for an Arby's but why is the seating area always absolutely filthy? It's disgusting.

Gone there twice now at around the weirdest times. Got my order right both times and the food was fresh and hot. If you are craving a midnight snack this is definitely a place to go. read more