Not often I give a fast food restaurant a 5 star review. However a visit to this Arby's couldn't have gone any better. I ordered on the app ahead for Drive thru pickup. If you download the app there are some very good deals in it. I went through the Drive Thru and it was pretty quick. Customer service was top notch. I get home and the food stayed warm and fresh. Arby's Roast Beef is in my top 5 favorite sandwiches and so are the curly fries. I always add a cup of cheddar for that cheesy kick. I will definitely be visiting Arby's more often now that their app has awesome deals. read more

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Saw the italian advertised on tv. It looked really good. Went and got one and was truly disappointed. When I got home with it I thought that they had forgot to put anything on the bun. I literally could not see any meat, lettuce, etc. on it. The sandwich tasted kind of bland with not much taste. Will never buy another. read more

This review is about the new fish sandwich and nothing else. We ordered at the drive thru , both ordering the new fish sticks/ tenders I should have been concerned when I looked into the bag and grease was already soaking into the bags The fish smelled old, and very fishy, shouldn't smell that strong, ever The fish had a soggy breading and the taste was not very good, it tasted like it could be too old to serve That night we were both up with nausea and diarrhea The next morning we were still feeling the effects Arbys fish will not ever be in my babe again, ever Stick to land meats! read more

I could eat an Arby's roast beef sandwich every single day of my life and be very happy with that decision. Arby's is fantastic I love Arby's it is like the elite fast food restaurant feels like you're fine dining when you're eating at the Arby's. It's awesome that great deals at a what every month and they send them Arby coupons in the mail I'm like woo-hoo good stuff we're going to the Arby's now the only problem is it's like$20 compared to McDonalds $8 but the food at Arby's is fantastic I love Arby's highly recommend read more

I eat Arby's when someone else picks where I am eating. It is never my first choice but this Arby's is not worse than other Arby's. They sometimes make mistakes, they always fix them. Their property and their dining room are always clean and in good order. The staff is always efficient and most of the time friendly. The food is also what you'd expect from Arby's. When reviewing a chain you have to take into consideration that it is a chain and they serve chain food. Nothing I've had has been terrible. Nothing I've had made me question the freshness of the food. The only bad thing I'd say about this place is that the incline of the driveway makes getting in and out awkward. I don't hold that against them but I'd feel remiss if I didn't let you know that in case you're in a tiny car or something. read more

This is ridiculous, 25 minutes to get a sandwich and my fries were cold. I wont be back. This place has really gone down hill. read more

Arby's - Been sitting in the drive thru for 20 minutes so far.... - Fast Food Near Me - Louisville, Kentucky

Unable to get a order correct. Charges incorrect price. Had to return to store to have the order corrected and the pricing corrected. Food was thrown together sloppy. read more

Horrible experience tonight. There was no one in the lobby eating or ordering. Only 2 cars in the drive thru. It took over 10 minutes to get 4 sandwiches and 2 fries. Make sure you check your food before you leave. I had to go back in because they forgot 1 of my sandwiches. read more

First off their shake machine was broke. Second i ordered a fire roasted philly and all it had was meat and cheese and all of it was cold including the bread. It's supposed to have peppers and onions on it too. And it was nasty on top of that. They only get two stars because the girl at the drive through was really nice and helpful and patient and she is greatly appreciated. Now to get those cooks on board with the program. read more

Usually not bad, but this drive thru visit reminded me of why people sit in the line and check all of their food before pulling off.

This particular Arby's apparently has poor hiring standards that results in awful service. I live near this one, and have tried it several times, hoping it was a fluke that I got poor service before. Tonight was the final nail. The woman who brought my food out to my car dropped it along the way. Ok, no big deal. But she went inside like she was replacing the items that spilled, and came out with what I assumed was a restocked bag. When I got home, i saw my fry container had about 5 fries left in it, and she just stuck it back in the bag. I've had multiple terrible experiences at this location. It shouldn't come as much of a surprise; the workers talk like they're from the ghetto, and the service they provide matches. Save yourself some hassle, and just drive a little further down the road to a better location that hires better employees. read more

Food was hot and made up in a decent amount of time. Others seemed irritated about the length of time they were waiting on some items. I would give the restaurant a B flor cleanliness. The cashier said "welcome" and "thank you" and "yes sir." But the look on her face and the sound of her voice said "my dog just died and I hope yours does too." Arby's is expensive for fast food, but you know that going into it, and it's better than most fast food places. read more

Tonight was a great trip to Arby's. The Shift Manager was great and went above and beyond to make our family dinner out special. Customer service top notch. Thank You and God Bless! read more

Our experience here was an absolute disaster. I aways try to give places a couple chances to redeem themselves if I've had a bad experience, but I won't be coming here again. After nearly 45 minutes in the drive thru for no real reason, the wrong order, then being argued with at the counter over who made the mistake and flat out refusal to fix the problem, this is one survey ticket I'll actually be filling out. I think a major manager/employee overhaul is in need. read more

ABSOLUTE FREAKING DISASTER! Waited 40 mins people who ordered food after us were done eating and left! Told employee we wanted Aujus 3 , yes 3 times guess what didn't get it. Got an idea stop calling names and use numbers and when you call a number 5+numbers bigger than another pending your messing up!!!! read more

This place is managed so poorly. It's just a bunch of kids who don't want to work standing around chit chatting while customers wait. I called corporate to advise them because i used to love eating here read more

Food is good. The service is quick and courteous. The store is clean. The floors could be updated .

Didn't give the right order when I specifically asked and it was on the recent too When I asked the persons name he refused to tell me his name Very disappointed read more

Ordered a French Dip in the drive thru. Get home to find out there was no au jus in my bag. Figuring they forgot it I called the store only to be taken to answering machine after ringing for a minute. Call back 10 times, same thing. Proceed to drive back to store, wasting gas. Only to find out that when I get there the cashier knows that I'm there for the sauce. I tell him that I called and the phone wasn't answered, he proceeds to tell me about how the AC isn't working, their credit card machine went down, and they're under staffed so the manager was working in the back and was too busy to see me. I tell him I should be compensated for the drive back there to fix their mistake. He says he doesn't know what he could do for me. Great. So now my food is cold, but at least I have my au jus. This place is mostly ran by high schoolers who have no concept of customer service or etiquette. read more

My son, daughter in law and my self went to this store this morning, we went to drive through. There was only one other car in the lot so they were not busy. My regular roast beef literally had ONLY 2 slices of roast beef on it, and my sons gyro sandwich had 2 slices, fries were old and cold. Ask for ketchup, no ketchup. We were already on the road before we realized we had been ripped off terribly. I will never go to this location again. We have the beef is correct..... it's the customers who don't apparently . read more