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    Arby's

    1.9 (7 reviews)
    InexpensiveFast Food, Sandwiches

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    2 months ago

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    3 years ago

    Got dinner there tonight. Employee handling fries was coughing into hands and handling food without hand washing or gloves.

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    9 years ago

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    McDonald's - What in the McMusturd

    McDonald's

    (45 reviews)

    $

    I just visited the McDonald's restaurant in the City of Franklin and was extremely disappointed…read morewith the drive‑thru service. I had a large order that I reviewed on the screen; however, when I received the order, several items were missing - which, in itself, is not an issue for me; mistakes happen. When I inquired, the cashier was not certain about the items that come with the meal and seemed quite confused. Her manager then came to the window and was quite rude as I tried to clarify the order. He asked for the bag back, and without gloves, went through it, touching the fries. Speaking to me without even a minuscule amount of customer service on his lips, he said, "You've got everything." I told him I had ordered a vanilla shake that was not on the ticket but was on the screen when I reviewed it. I asked if I could reorder it, and he told me I would need to go back through the drive‑thru line. When I arrived home, there were fries missing, one of the drinks was a Cherry Coke instead of the Coke I ordered, and there were no sauces for the nuggets. How disappointing it is when a business does not value your patronage. I hope this review is sent to Corporate, as customer service training, particularly for management, is a MUST. Since we have only one McDonald's in our city, I implore Corporate to provide it with the support it desperately needs. Chick‑fil‑A is not only successful because of their delicious food, but because of their EXCELLENT customer service. To borrow a line from the Chick-fil-A franchise, I would like to end this review by saying it has been "my pleasure" to provide you with this feedback.

    Worst experience ever at a McDonalds! Can only order at…read moreKiosk and takes forever while drive thru customers take priority! Our order we took to go was cold and not worth going back to correct. Don't waist your time or money here, passing through! One star is the worst otherwise I'd give them minus stars

    Arby's - hotdogs - Updated May 2026

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