If I could give this place 0 stars I would, so I only go to Arby's once every 6 months or so... tonight I wanted a beer and cheddar. So I go through drive thru, tell the little girl "a number 10 half lb with curly fries and a hi-c to drink large sized, and a regular classic beef and cheddar sandwich only" she starts repeating it back and gets it wrong... so I let her finish, then I speak in a very firm and commanding, clear voice to make sure she doesn't mess it up. After I say my order back she whispers .. "I was just making sure I had it right" which I said "that's fine all I want is .... and repeat my order yet again. The. The manager is magically over the headset and confirmed it ... fine yes you got it right. Pull around to the window and I'm waiting ... I see the drive thru girl but she's not coming to the window, and here's the manager now finishing the order. Listen little girl if you can't handle someone being firm when speaking to you then Being in a public job is not for your soft bleeding heart!!! And as for the manager ... I'll say she is professional and knows her job BUT you are part of the issue by not telling her to finish with the order she took!!! You both need new jobs. I won't be back to Arby's probably ever.
So here's another update from this garbage location. I went through drive thru to get dinner for me and my son, at the drive thru trying to order my food the little girl is rushing and cutting me off. She didn't allow me to finish ordering and just gave me a price... she wasn't listening. So I pulled around to the window and stated that it was "bullshit" that she wouldn't listen and kept cutting me off which is horrible customer service. Btw I didn't cuss at her it was about the situation... but some people can't understand that. Her manager I suppose told me not to "cuss at my minors" 1st. I didn't know she was a minor, not that it matters (welcome to public work). 2nd I did not cuss at her I was cussing at the situation... well the manager starts screaming "we're denying you service" . Fine. I sat in drive thru for 10 minutes while I called corporate... who have never returned my phone call. This company is horrible and I'm blasting it all over the internet. read more