I had a meeting with Jennifer explained in detail all the amenities of Silvercreek on Main, took me…read morearound the building to see all the different aspects of the community. They offer every level of care for seniors. The building is spotless, the amenities cover every need and many wants. First class facility that I will definitely consider as the location is perfect for me. Arbor Lakes area has so many wonderful shopping options and restaurants,, a library, Post Office, etc. It is a high-end facility for those who can afford it.

An Apartment Review of SilverCreek on Main in Maple Grove MN ::…read more The furnaces in the 1 bedroom units are electric whereas the other units have a gas furnace. You are responsible for the electricity used for the furnace. I had Excel Energy come out to my unit and make the necessary corrections to my bill as electric furnaces (during the winter months) is discounted. This was never disclosed to us prior to the lease signing - we were told that All the utilities were included in the monthly rent - NOT True. The Property Manager (Amy) had refused the Excel employee access to the property - so I had him remove his badge and had him enter as my guest. When she found this out - she called Excel "Demanding" my account information - Excel refused as this would be a violation of The "Privacy Act" and a Crime - she was verbally aggressive and thank goodness that Excel recorded their conversation with her. Unbelievable !!! In January I did not receive a "Certificate Of Rent Paid". SCOM was claiming tax exemption) I investigated this with the city and county only to discover that no deed had ever been filed. It was still in the city of MG's name. This was addressed by 3 MN government offices including the Attorney General's Office as SCOM "Refused" to correct the "Intentional Inaccuracy" of my CRP. MG requires ALL rental communities to do background checks - SCOM was aware of this requirement and yet did not do so. This is a community that consists of "Senior Bullies" I personally experienced/endured senior bullying myself. The Intentional - Alienating, Ostracism and Isolating of individuals. Gossiping & Rumors. Bigotry. Discriminatory behaviors and actions toward individuals is displayed by staff (not all) and residents as well. I personally was "Intentionally" skipped over for a garage stahl by the leasing agent numerous times. I Most definitely would "NOT - NOT" advise my Worst of acquaintances to reside here‼ Corporate & Staff (FACTUAL) DID use "Intimidation Tactics" toward Seniors to silence those of us who voiced our concerns with threats of "eviction or termination of our lease agreement/s". SCOM termed it :: "Interferring With The Management Of The Property". I have saved All documentation as support of my statements made here. SCOM Management did NOT like the Fact that I possessed much knowledge about MN Tenant's Rights (Home Line Attorneys) - that because they were 2 months behind in work orders (Fact) - that I/We could go down to the Hennepin County Courthouse - file a complaint and then the County would hold our Rent Checks in an escrow account until the work orders had been completed. In addition :: dog feces have been left in the halls & sidewalks for walkers, wheelchairs, and scooters to role through - A Maple Grove "Health Code Violation"‼To address Christine's comment on YELP about a "Mutually Agreed Upon Resolution" :: NO Such Agreement Exists - I Never signed a Non-Disclosure Agreement‼ Corruption‼

My mother and father have lived here for many years. The care has significantly declined as they…read morehave required more assistance over the years. If you just need a roof over your loved one's head, this place will do. But if your loved one requires any level of care, look elsewhere. The management and nurses don't train the staff on how to safely transition residents from a wheelchair to their recliner or bed. I have witnessed countless instances where my father's safety and comfort were compromised during a transfer. The aids do the bare minimum. They will bring my father food and occasionally change his brief but as I've witnessed, their interactions with him are brief and unfriendly. Yelling "move your foot" to a man with no no sensation in his limbs and limited motor control over his legs is ridiculous and hurtful. They employed one aid who was caring, compassionate, and engaged with my father. But she left the facility and now he is left with the aids who are just going through the bare motions to keep their jobs. I am attaching a picture of my father's toothbrush. It is absolutely disgusting and dirty. I found it this weekend and couldn't believe my eyes. I brought it to the aids' attention and they blew me off saying, brushing teeth isn't part of their job and that it was the Night Shift who do that. Deflecting blame and providing insufficient care is the name of the game there. Do NOT place your family there.

From the owner: At Arbor Lakes Senior Living, we want you to feel right at home -- because that's exactly where you…read moreare. Our comfortable and attractive apartment communities feature a wide range of worry-free, convenient living arrangements, which are designed to fit the personal style and evolving needs of our seniors. From total independent living, to assisted-living and memory care, we provide all of our residents with the opportunity to live happy, healthy lives in a safe, secure environment, while remaining as active and independent as possible.

The willows is a very nice and pleasant and and inviting place to bring your love ones ... every…read moreapartment comes with stove and refrigerator so if you would like to come and cook dinner for your love ones .. the staff is great it shows with the love and cards that they give each one of your love ones .. they have good memories and activities .. for your love ones to enjoy ...

My grandma lived here in the memory care unit for several months after being discharged from the…read morehospital. While of course there are some wonderful, hard-working people here that I appreciate so much, for the most part, my grandma was neglected and did not receive the care or treatment she deserves, especially considering the fact that we paid over $6000 per month for her to live there. I understand being short-staffed and overworked, I am a social worker... However, the way I saw some of the workers treat my grandma was unacceptable. Additionally, they did not provide many of the services that we were paying for them to provide. My grandma was lucky if she got her clothes changed once a week, they rarely did activities with the residents, and they told her "they could not help her" when she asked them to help her dial the phone to make a phone call or turn the TV on, etc. They would say things like "you better eat your meal now because you will not get anything later," and overall were just mean.

I am so impressed with this community. The staff and residents are so friendly and seem genuinely…read morehappy. The caregivers and nurses are kind and have the resident's well-being at the focal point of their day. My aunt lived here and she raved about the food and activities they offer. I would definitely consider them for other family members.

My husband and I moved into Havenwood of Maple Grove in the fall of 2023. We have been here for 9…read moremonths. We find all of the staff to be very friendly, and welcoming. They assign you to an ambassador - a resident to show you around. This is so helpful to get some tips and tricks about navigating this new phase of our lives. When we read this negative comment above, I think several things have changed. Now there are 3 people who take care of maintenance and new employees in the dining department. There is now a deli that has soup, pizzas that are really good! And so much more. Activities are fun, over all it's great place to live.

We visited a family member who lives in the nursing home section of Trillium Woods. He started out…read morein the assisted living section, was in the transitional care area, and now the nursing home section. The complex is huge and we have appreciated that he has been able to stay at Trillium Woods as he has aged and his health care needs have increased. We used to eat with him in the restaurant when he was in assisted living. It was like going to an upscale restaurant. It was nothing like "nursing home food." The menu would change and provided the residents with a wonderful selection of options from which to choose. The activities are many and varied. We have appreciated that when the residents go on outings that the staff photographs them and shares them on Facebook. We have enjoyed seeing our loved one at different places, and seeing how happy and engaged he is with other residents and in the community. There is a library for residents and I was happy to see that he uses it regularly. At our visit, he shared that he had just read a book about Robert Frost, the poet, and had a new book about the he sinking of the ocean liner RMS Lusitania that occurred on May 7, 1915, during the First World War. Keeping the residents' minds active and encouraging them to read and continue to learn is impressive and needed! The nursing home section is well-maintained, elegant, and welcoming. There are public seating areas, water with lemon slices in it for guests and residents, a puzzle table, t.v. area, and dining area. When we arrived, the cloth napkins were beautifully folded on the table that had a white linen table cloth on it. This is normal...not the exception. The staff are friendly, helpful, and professional. They treat everyone with dignity and respect. I could only wish that when the time comes that I need nursing care that I could live in such a beautiful, well-maintained facility with top-notch staff and programming in the arts, music, and outings like Trillium Woods offers.

Beautiful facility. I just moved in and am anxious to join in the activities and meet new friends.read more

I'm actually a retired nurse , that was bored at home ,after a couple of years, I took a job at…read moreWaterford manor a little over a year ago part time . I absolutely love working here , in all my years of experience, I never worked somewhere, that has a nicer group of employees, , I've not met one person here from house keeping to maintenance, dietary, nursing and administrative, that have not been super nice and kind.

From the owner: The Waterford, located in scenic Brooklyn Park, MN, is comprised of an independent living…read morecommunity, as well as assisted living, memory care, and advanced care. The Waterford offers maintenance-free senior rental residences with comfort, security, and support. When you move to The Waterford, you enjoy the benefits of our active, amenity-filled campus along with the peace-of-mind in knowing additional care is available if needed.

My Mother was at Amira for 4 years in the memory care unit. It was bad, and then it got worse…read more Every single time I went to visit, she was wet. Every single time! We even bought flow-through pads to use in addition to the depends, in case she was a "gusher". There were times she was wearing the depends and two flow through pads and was still soaking. FYI, that means she was sitting in 8 cups (1/2 gallon) of urine. I am just a dumb landscaper, but perhaps that explains the multiple UTI's that she had every year. She also had multiple falls (a result of dizziness from the UTI's) and a broken hip and later a broken femur. The best thing Almira ever did for us was kick Mom out, because it forced us to find another place for Mom. She spent the last 4 months at Breck Homes in Bloomington, where they made her feel useful and had so many outings that it was hard to visit her. Pretty is as pretty does, and Amira doesn't! If you are looking at memory care, visit here at meal time. Do these people look like they are enjoying themselves? Does the food look appetizing? Can they even hear each other, if they wanted to talk? Is there room to comfortably move around the tables with a wheelchair or walker? Yes, the fireplace is pretty. Is the room functional? Comfortable? Does the staff chit-chat with the residents, or do they just boss them around? Ask the employees you run into how long they have worked there, and ask if anyone has been there since the opening which is less than 6 years ago. There is only 1 who has been there the whole time, and she is the only one who knows how to get things done. Hint: it is Linda at the front desk. Raona

This place is the worst company I have ever had the misfortune of knowing. My grandma was treated…read morehorribly here. From the beginning it's been a headache! We would come visit her and she would smell like urine, she would have a dirty depends on for hours. She was barely washed with either a cloth or actual shower. She had 2 falls that didn't make sense, so we bought granny camera's, which were frequently turned off by staff until we told them it was illegal. Some of the staff did the bare minimum to get her ready for the day. She had 2 more falls which the staff was no where to be seen. She layed for 2 hours on the floor until they found her. Just when you think things couldn't get worse, it did. I sent flowers and a teddy bear to her one day and the teddy bear is no where to be found. My grandma contracted the Covid-19 virus here. She has since passed away. Unfortunately her death was not peaceful in any way. This company is absolutely horrible. The management is cowardly and quite literally pathetic. This company should be shut down. Our parents, grandparents, sisters, brothers and all other family deserve so much better. Please think twice before sending your loved ones here. I guarantee you, you will regret it, I do EVERYDAY. I wish she was still alive but at least she is no longer in pain .

Elder Voice Advocates just reported that a caregiver here took nearly $3000 from one of their…read moreclients. This happened to my parent under their care, too. Avoid this place!!!

I appreciate all the hard work that everyone at Home Instead provided to make Del as comfortable as…read morepossible. I know that there were some times that were more challenging and thanks for being there for us. I sure miss the nice ladies that would come and help. Del was so sick for a long time and now he is in a better place where he can breathe and walk. Thanks to all of you, Sincerely Connie

Around 2:15 pm on 4/11/2023 I witnessed an elderly lady fall head first onto the sidewalk. I pulled…read moreup to her and asked her if she was ok. She stated she was fine and attempted to stand up. I told her to hold on and that I would run into what I assumed was where she was living which was St Therese in Brooklyn Park. I told the two ladies at the front that one of their residents had falling and had a gash on her head. There was no sense of urgency and the fat one just sat there and the other one came to the door and just stood in the doorway. I went and got the lady that had fallen who by now was walking up the sidewalk. I don't even work there and I was more compassionate than the two ladies at the front desk who did absolutely nothing. I'm hoping this residents family is reading this. Get your family member out of there because they don't care. OAN: I did use to work at this place and it was horrible! I quit due to some things I witnessed and was not comfortable with.

From the owner: Saint Therese at Oxbow Lake offers a welcoming and comfortable atmosphere, inspired by the area's…read moreagricultural heritage. Since 2006, our senior living community has provided residents with warm, inviting spaces for independent living, assisted living, and memory care. Enjoy a fulfilling life at Saint Therese, with a variety of amenities, activities, and spiritual and social opportunities to support your needs. Our campus includes independent and assisted living apartments, as well as private transitional care and long-term care suites. Find your home at Saint Therese at Oxbow Lake and contact us today to schedule a tour.

My son moved in here in February. He is very satisfied. The staff are wonderful & the house is so…read moreclean. Don't agree with the two previous posts at all.

From the owner: Stonecrest Living strives to enrich the lives of those we care for every day. We deeply believe in…read morecompassion, respect, excellence, and integrity, that is the core of our mission. Our work is driven by love and support, and our staff live by these core values. We believe that we are the right place and provide the right care for our residents, we seek innovation and creativity to better define care into the future, that is our vision.